JQ delayed response "letter"

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d15.in.oz

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JQ has sent out a form letter / email / web page to customers, in regard to operational problems experienced due to the storms in NSW. Methinks they are getting a bit of "feed back" about on time performance!

jetflash.jpg


http://www.jetstar.com/jetMail/JQ-Disrpt-Lttr-14Jun07/index.htm

We are extremely conscious of our commitment to provide on time services and so therefore apologise for the inconvenience of any delay you may have experienced.
There was no voucher or freebies included LOL :(



Here's how they claim they are doing...http://www.jetstar.com/flyingwithus/our-performance-2.html
 

Sequel

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Received one of those myself...not sure what to think about it. You are probably right, they have obviously had a few irate customers on the phone.
 

simongr

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I thought that there was no recourse for bad weather problems? I am assuming it's not the delayas that drove this - perhaps a poor response to the delays?
 

Sequel

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The ground staff for my flight (MKY-BNE on the Friday afernoon) were blaming strong headwinds coming up from Sydney, however when we boarded the plane, the pilot said they had been delayed by over a hour due to a refueling problem, at Hamilton Is at 8am in the morning!
 

d15.in.oz

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simongr said:
I thought that there was no recourse for bad weather problems?
I ‘spose a little good will, can too quickly escalate to become an industry standard… but I am always willing to hold my hand out, even if only to get it shaken. :)
 

Expon

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A comedy of errors all cause by "bad weather". I'm sure that the weather doesn't discriminate against Jetstar and that this may be a case of more than just "bad weather".

I curious as to what day the flight was experiencing bad head winds flying up to Sydney as 99% of the time they are tail winds and flying into Melbourne is headwinds.

On time performance is always an issue with Jetstar. I used to fly home on them alot and I think there was only one time that the flight departed within 30mins of the scheduled time. This was due to only 1 - 2 checkin desks been open at a time. Opening more than 2hrs before departure might help stem this issue a little.
 
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Sequel

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Expon said:
I curious as to what day the flight was experiencing bad head winds flying up to Sydney as 99% of the time they are tail winds and flying into Melbourne is headwinds.

The inbound BNE-MKY flight was "late due to head winds" on the friday afternoon of the long weekend. I was on the delayed MKY-BNE flight, where the pilot announced that there were headwinds, but rather than delay the plane, the headwinds had only stopped it from making up the time it lost on its first segment of the day due to refueling problems.

We did have a quick flight back to BNE though!
 
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