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Jetstar vouchers

tatzcon

Newbie
Joined
Aug 1, 2008
Messages
5
We received Jetstar vouchers for flights Jetstar have cancelled to Bali. I got them to break the vouchers down to $660 each but this is still a lot of money for Jetstar flights. It says that the vouchers can only be used once and any unused portion will be forfeited. Is this still the case and has anyone had any luck using them for multiple bookings or even receiving a refund after accepting vouchers?
 

seandenn

Junior Member
Joined
Apr 24, 2015
Messages
19
Actually, Jetstar vouchers can now be used to pay for multiple bookings. I just used my $234 voucher to purchase 2 separate domestic NZ flights and after each booking it stated the remaining value and I still have $100+ left. They have been a dream to deal with compared to Qantas and Air NZ.
The official word from Jetstar is here under Greater flexibility when using credit vouchers :
 

wandering_fred

Established Member
Joined
Jun 12, 2006
Messages
2,549
Flights
My Map
Interestingly am on chat tight now and received the following as a start,
These bookings you provided are with Jetstar and will follow Jetstar's terms and conditions. Jetstar and Qantas may be related but they have their respective operational process and terms/policy in place. One moment as check your bookings.
As the flights to/from Bali in early Sep (connecting international after a stopover) are truly cancelled one of the options was a refund to original form of payment. Including a $A50 voucher as part original payment and refund....

Seems I was able to book the flights (2 PNRs) faster on line than the agent is able to refund. online Whole process was about 70 minutes including 33 minutes wait before exchange started

Refunds to on the card used for payment within 14-30 business days.

Getting refunds is slow wandering
Fred

PS Now to get the international flights refunded from CX
 
Last edited:

wandering_fred

Established Member
Joined
Jun 12, 2006
Messages
2,549
Flights
My Map
Money returned to the bank on 02 Jul for both PNRs. (8 days !)
Voucher still pending...

Still not wandering
Fred
 

pointswhore

Newbie
Joined
Jun 12, 2013
Messages
2
Flights
My Map
Any advice for you folks on my FWP with JQ. Booked some international flights with QF back in Feb for SYD-AKL rtn in Sep. These are clearly now not happening and happy to have taken the credit vouchers. Also booked AKL-ZQN return for the same holiday with JQ which of course I can no longer take as can't enter NZ. JQ won't offer a voucher as the flights I booked are still scheduled to operate. Happy to take a voucher but at the moment will sit things out in hope JQ cancel flights or I will lose the money. Anyone got any special magic to offer to get a voucher at least? Have chatted to Jess and Computer said no.
 
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