kamchatsky
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Jetstar passengers stranded in Vietnam - Travel - smh.com.au
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Jetstar passengers stranded in Vietnam
Scott Rochfort
June 20, 2007 - 1:12PM
Jetstar International's reputation has taken another battering, with 213 passengers being left stranded in Ho Chi Minh City today due to a problem with one of the airline's jets.
After boarding a Jetstar plane two hours after it was scheduled to leave last night, passengers were asked to disembark 90 minutes later due to an undisclosed technical problem.
"We had to disembark the aircraft and we had to accommodate the 213 passengers if they required hotel rooms," said Jetstar spokesman Simon Westaway.
Mr Westaway declined to disclose what the technical problem was, only to say the A330-200 jet had to fly back to Australia without passengers and baggage for urgent repairs.
"Qantas engineering will work on the aircraft and get to the bottom of the issue," Mr Westaway said.
After first considering putting the stranded passengers on Vietnam Airlines flights, Jetstar is now preparing to send a relief A330-200 jet to Vietnam this afternoon to pick up the stranded passengers. The flight is due to depart at 9.15pm Ho Chi Minh City time, around 20 hours after the original flight was due to leave.
"We think we handled the issue quite professionally. People who were disembarked were put in hotels," said Mr Westaway.
It is two months after Jetstar was seriously embarrassed when it left passengers stranded in Honolulu for two days, thanks to mechanical problems with two of its four A330s.
Mr Westaway said the stranded passengers had been given lunch coupons, phone cards and a $200 Jetstar gift voucher.
"This will mean about a day's delay in returning but we're meeting all people's costs in terms of hotel costs and travel arrangements," he said.
However, some passengers appear confused. One reader said that her mother - who was due to arrive in Sydney at 9.30 this morning - was still waiting by the phone in her hotel room for an update from Jetstar.
The delay will have knock-on effects on other Jetstar services. Due to Jetstar having to fly one of its four A330s to Ho Chi Minh City to pick up the stranded passengers, Mr Westaway said a flight due to leave from Sydney to coughet at 2pm today will be several hours late.
________________________________________________________________
Jetstar passengers stranded in Vietnam
Scott Rochfort
June 20, 2007 - 1:12PM
Jetstar International's reputation has taken another battering, with 213 passengers being left stranded in Ho Chi Minh City today due to a problem with one of the airline's jets.
After boarding a Jetstar plane two hours after it was scheduled to leave last night, passengers were asked to disembark 90 minutes later due to an undisclosed technical problem.
"We had to disembark the aircraft and we had to accommodate the 213 passengers if they required hotel rooms," said Jetstar spokesman Simon Westaway.
Mr Westaway declined to disclose what the technical problem was, only to say the A330-200 jet had to fly back to Australia without passengers and baggage for urgent repairs.
"Qantas engineering will work on the aircraft and get to the bottom of the issue," Mr Westaway said.
After first considering putting the stranded passengers on Vietnam Airlines flights, Jetstar is now preparing to send a relief A330-200 jet to Vietnam this afternoon to pick up the stranded passengers. The flight is due to depart at 9.15pm Ho Chi Minh City time, around 20 hours after the original flight was due to leave.
"We think we handled the issue quite professionally. People who were disembarked were put in hotels," said Mr Westaway.
It is two months after Jetstar was seriously embarrassed when it left passengers stranded in Honolulu for two days, thanks to mechanical problems with two of its four A330s.
Mr Westaway said the stranded passengers had been given lunch coupons, phone cards and a $200 Jetstar gift voucher.
"This will mean about a day's delay in returning but we're meeting all people's costs in terms of hotel costs and travel arrangements," he said.
However, some passengers appear confused. One reader said that her mother - who was due to arrive in Sydney at 9.30 this morning - was still waiting by the phone in her hotel room for an update from Jetstar.
The delay will have knock-on effects on other Jetstar services. Due to Jetstar having to fly one of its four A330s to Ho Chi Minh City to pick up the stranded passengers, Mr Westaway said a flight due to leave from Sydney to coughet at 2pm today will be several hours late.
Also I think people in HCM are smart enough to know which carrier to fly. I can not imagine too many, if any, TAs in HCM recommending JQ to anyone.
).
