Jetstar Delays/Cancellations

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Due to the heavy storm in SYD that commenced about 1700 tonight, JQ520 (VH-VFX), the 1715 from MEL to SYD is at least two and a half hours behind its timetabled arrival of 1840 and is still in a holding pattern over Crookwell.

There were many other JQ delays with JQ3 from SYD to HNL about an hour and a half late and JQ37 from SYD to DPS about an hour and a half late, although both are forecast to pick up some time enroute.

JQ618, the 1820 from AVV to SYD is at least an hour and a half late while JQ525, the 1830 from SYD to MEL is more than an hour late.

One wonders if some may not able to get to their destinations tonight. We'll know that in a couple of hours.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ8 from SIN to MEL is running five hours and 51 minutes late and not due at MEL until 1236 today. JQ35/36 MEL - DPS - MEL were cancelled overnight (the latter due into MEL when operating at 0810). JQ38 from DPS and SYD is 75 minutes late and due into MEL at 1150.

In consequence JQ43 to DPS is shown as departing 75 minutes late at 1130, but this may be an underestimate of the delay. (UPDATE AT 1238: JQ43 is now shown on the Melbourne Airport - Flight Information, Shopping & Parking website as departing at 1240 which is more realistic. It will therefore be at least 145 minutes late departing MEL.)

JQ7 is shown as delayed by 100 minutes from 1200 until 1340 as it is formed by the very late JQ8.

While each day is a new page provided turnarounds are not continually tight, if this is what occurs in early December imagine what JQi delays will be like once all the little darlings finish school (although many 'schoolies' - a term that ought to be consigned to the rubbish bin - already have and are doubtless filling Kuta, Bali, Indonesia nightclubs with what many years ago used to be called 'strine.' I always wonder how many of these 17 year olds believe that 'Bali is a separate country.')

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

The weather today is benign (although another storm is predicted in BNE, much to AFFer JohnK's consternation) but this hasn't stopped JQ from having some bad delays.

The lunchtime 1220 hours JQ705 is delayed by an expected 100 minutes to a 1400 departure ex MEL to HBA.

JQ736, the 1110 MEL arrival from LST is two hours late, in turn delaying JQ739 back to the northern Tassie city by an hour to 1340.

JQ561 ex BNE is running almost four hours late and is not expected to arrive MEL until 1525, while JQ515 ex SYD is 54 minutes late and suggested as arriving in MEL at 1326, therefore delaying the return JQ516 to 1355 ex MEL in lieu of the timetabled 1300.

While JQ has a far larger fleet than TT and there can be any number of reasons for delays, it isn't yet full on school holidays but JQ's punctuality leaves much to be desired. Insufficient numbers of aircraft gates when flights run late may be one factor.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Tuesday 9 December's QF11 has been delayed from 1500 to an expected 1930 departure from SYD to LAX.

More problems with a QF A388. Hopefully an AFFer is on the flight to fill us in on reason(s) for the delay. Not good for anyone with connections elsewhere in the good ol' USA such as to JFK.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

I assume due to weather, JQ564 from MEL to BNE has been diverted to SYD. Instead of its normal 1715 arrival time in BNE, it is shown by Brisbane Airport Corporation - Connecting Queensland 24/7 as arriving at midnight tonight.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Like its stablemate QF, JQ has not had a great day on the MEL - HBA route.

JQ800, the 1735 from HBA to MEL departed HBA at 2018 and is expected to arrive in MEL at 2125, 150 minutes late.

JQ711, the 1940 from MEL to the Apple Isle capital is forecast to be 70 minutes late both departing MEL (2050) and arriving HBA (at 2205.)

JQ712, the 2135 ex HBA is forecast to be 55 minutes late although this relies on a very tight (though sometimes achievable) 25 minute turnaround in HBA.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ18 from HKT is normally due at MEL at 1000 but today it was nine and a half hours late, arriving at 1931, half an hour ago. JQ35 from MEL to DPS has been delayed by an expected 130 minutes and is forecast to depart at 2105 in lieu of 1855. JQ46 from DPS to BNE will be delayed overnight and not arrive BNE on Thursday 18 December until a suggested 0830 instead of its normal 0705.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Information technology problems have not been limited to airlines: during the past few years, the 'Big 4' Australian banks have had some doozies.

Nonetheless if one was running an airline, the 'best' day to have such a problem might be a Saturday afternoon (if the faults were repairable by 0300 on Sunday) as often it's the quietest part day of a week.

Unfortunately, this morning's IT problems at JQ coincided with the start of school holidays in some states, and come at a time when many are travelling to be with their relatives to celebrate Christ's birth (the reason for the season).

The journalists deserve credit for not having swallowed JQ's initial assertion that delays were '60-90 minutes' as there was one case of a delay of 165 minutes admitted perhaps begrudgingly by JQ:

Jetstar computer glitch causes delays on first day of school holidays

As one example, JQ406, the 0910 (JQ506) from MEL to SYD took off at 1137. Delays are continuing but they are by no means uniform, with some flights hardly affected and others (depending on the tightness of the rotations) very late.

Interesting that the spokesman admitted that cancellations were due to the SYD curfew. Often the airlines do not admit this.

Given that conditions of carriage do not include 'same day uplift', it will be interesting to observe if any passengers are left stranded tonight. If I correctly recall, JQ now tries to arrange accommodation in such circumstances, far from its original policy of not so doing. It changed its mind after some adverse media exposure a few years ago.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

This morning, Sunday 28 December 2014, JQ464, the 0835 hours holiday extra flight from MEL to BNK has been delayed from 0835 to a suggested 1010 departure while JQ664 is anticipated to be delayed approximately two hours ex MEL on its journey to AYQ. In turn, JQ665 from AYQ to MEL is not expected back in the southern capital until 1800, an hour and 50 minutes late.

JQ510, the 1030 arrival in MEL from SYD and JQ962, the arrival five minutes later from PER have both been cancelled so this may be a partial explanation for the late operating flights.

With demand for seats skyrocketing from leisure travellers between Christmas and New Year, these two aircraft in the first paragraph may then run late for much of the rest of the day, especially if they have minimum turnarounds of half an hour (yes, 25 minutes is in theory achievable but as far as I can observe from timetables, it is not favoured.)

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

This morning, Friday 20 Februuary 2015, JQ603, the 0700 from SYD, pulled out four minutes early at 0656 but due to what I assume was fog at AVV has been diverted to MEL. It may have unsuccessfully attempted to land at AVV as it has been in MEL for a bit more than an hour but has yet to depart as of a few minutes ago for the very short flight to AVV.

Presumably it would take too long to bus passengers waiting at AVV to MEL, particularly if the JQ pilots had expected to be able to land at AVV but discovered by trial and error that this was not possible.

JQ614 from AVV is shown online as delayed by 100 minutes to a new 1045 departure time but this is impossible as JQ603 had not departed MEL by 1000, so JQ614 will be at least two hours late arriving in SYD.

 

[docjames]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Lowish cloud this morning when passing AVV so not surprising.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

The much delayed JQ603 is about to land at AVV at 1058 so let's make it an 1130 departure for JQ614 and a 1250 por so arrival into SYD, two hours and 20 minutes late. Whatever it forms in SYD will also be badly late as there is only so many times JQ can 'sub' one plane for another.

 

[Saab34]

Re: Virgin Cancels, Qantas Flies

I see Jetstar has cancelled tonight's SYD-HNL-SYD 787 flight. Not complaining got a free move to QF.

Anyone knoe why?

 

[Mattmarsh]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Booked Jetstar to Hamilton Island this coming June school holidays using classic awards as it was direct flight from Melbourne. I could have flown Qantas via Sydney or Brisbane using awards when I made the booking. jetstar rang last week to cancel the flight and I was given a rude ultimatum by a Jetstar operator "same airline same day" or cancel it. Wouldn't even put a request to get me onto Qantas part of the way. Means 4 hours later into Hamilton Island and 2 hours in Sydney for the connection. My mistake for taking the direct flight and only having QC membership not platinum.

 

[baggyred]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Rather than start a new thread thought I'd ask here.

I know Jetstar is generally a P2P carrier - however I'm thinking of booking two individual flights say Per-Sin and then 2/3 hours later Sin to HKG

WHat is the process for baggage connections - can I merge the flights and have the baggage connected onwards, is there a transfer area rather than clearing customs?

 

[Mattg]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Booked Jetstar to Hamilton Island this coming June school holidays using classic awards as it was direct flight from Melbourne. I could have flown Qantas via Sydney or Brisbane using awards when I made the booking. jetstar rang last week to cancel the flight and I was given a rude ultimatum by a Jetstar operator "same airline same day" or cancel it. Wouldn't even put a request to get me onto Qantas part of the way. Means 4 hours later into Hamilton Island and 2 hours in Sydney for the connection. My mistake for taking the direct flight and only having QC membership not platinum.

This seems poor but is about what one has to expect from Jetstar. Did they give you the choice of cancelling so you could rebook on Qantas? (Or are the Qantas seats gone now anyway?)

 

[Alanslegal]

Re: General Jetstar Delays/Cancellations/etc. Discussion

I was scheduled to fly JQ3 SYD-HNL tomorrow (20/03) and I received an SMS at T-28 saying that my flight has been cancelled - talking about late notice! Rung up the call centre to see what my options were; it either leave 4 hours earlier and fly via BNE (and take JQ5) or take the next flight 24 hours later. I opted for the former given that I do not want to lose 24 hours for my very time limited visit to HNL (only there for 5 nights as it is) before flying to BKI for a friend's wedding.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Due to SYD's stormy weather today that included downwinds or crosswinds closing the airport for a time about 1030, many JQ (and other) flights are late or cancelled today.

For instance, JQ516, the 1305 from MEL to SYD has been cancelled. JQ612 and JQ510 were both unusually scheduled ex MEL for SYD at 1150 but the first left 30" late, the second 37" late. JQ803 from ADL to MEL has been delayed by 70 minutes for a forecast 1410 hours departure. In consequence, JQ804, the 1525 timetabled to ADL will not depart until a suggested 1635.

JQ408 from SYD to OOL is about 90 minutes late, due into OOL at about 1254 in lieu of the timetabled 1125.

JQ801 departed SYD 66 minutes late at 1201 for BNE, but the following JQ816 has only been forecast to be delayed for 10 minutes from its timetabled 1355 to a revised 1405 departure ex SYD. Luck of the draw.

Oh for a high speed rail network linking MEL, ABX, WGA, CBR, SYD, NTL or a suburb, CFS and so on to OOL and BNE. Far more reliable!

 

[James Teh]

Re: General Jetstar Delays/Cancellations/etc. Discussion

It seems that flight JQ43 has 3 cancellations for the past ONE week, any idea what's wrong with it? I have an upcoming flight on 8/4 to Bali, should I be worried? :/ Booked a non-refundable hotel accommodation as well.

I bought a travel insurance with Worldcare but am thinking of changing it to Columbus Direct - what do you guys reckon? Does the cancellation of JQ43 and changing to another flight (later that day or another day) by Jetstar constitutes a cancellation or travel delay? I'll only be in Bali for 4 days though :/

Pro for Worldcare: Alternative Transport Expenses (Seems like I can book another airline if Jetstar were to cancel my flight on that day)

Pro for Columbia Direct: Cash compensation for every 6 hours or full compensation when it reaches 12 hours (trip abandonment)

 

[aikman]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Jetstar cancelled my parents flight both outbound and inbound on JQ43/44 in the last week. Over the many phone calls I made, I learned a lot about how inflexible Jetstar's processes are. No human discretion is exercised. They might as well automate their call centre.