What's everyone's experience with trying to complain about Jetstar's "service"?
I was disappointed to find out that, on an airline where they encourage you to make use of the internet, the only avenue to complain is by writing them a letter.
I did just that, and received an acknowledgement 3 weeks after sending my letter, to let me know that Jetstar "is working through the letters in the order they arrive", and that it would take 8 weeks before they even get to my letter.
Has anyone else got some resolution from their complaints to Jetstar yet?
I was disappointed to find out that, on an airline where they encourage you to make use of the internet, the only avenue to complain is by writing them a letter.
I did just that, and received an acknowledgement 3 weeks after sending my letter, to let me know that Jetstar "is working through the letters in the order they arrive", and that it would take 8 weeks before they even get to my letter.
Has anyone else got some resolution from their complaints to Jetstar yet?