Jetstar B787 Reliability Issues

[MrGalaxy]

Pre covid it was quite common on the MEL-SIN flights. The JQ7 would get cancelled and you’d end up on QF J.

More recently with the cessation of HNL services JQ business has been mapped to QF premium economy.

My experience is that JQ looks after their business pax quite well, if they can.

Sounds good!

 

[Dinosaur]

Same problem with these flights in Japan.

Ah this has just happened to us, and we’ve been booked onto “JQ8080” which is QF80 but I’m concerned due to the weird JQ code (airline staff said it’s not a flight they know) we’re going to be up for issues tomorrow! Can’t do checkin or seat selection etc as it’s a loop saying it’s a JQ flight goto Jetstar, then Jetstar says it’s a QF flight goto Qantas…

 

[markis10]

Ah this has just happened to us, and we’ve been booked onto “JQ8080” which is QF80 but I’m concerned due to the weird JQ code (airline staff said it’s not a flight they know) we’re going to be up for issues tomorrow! Can’t do checkin or seat selection etc as it’s a loop saying it’s a JQ flight goto Jetstar, then Jetstar says it’s a QF flight goto Qantas…

Have you tried the qantas booking ref?

 

[Dinosaur]

Have you tried the qantas booking ref?

Yep - tells me as it’s a JQ flight (Jaq8080) and that I need to check in on Jetstar!

 

[Dinosaur]

First screenshot is Jetstar (it has a link to manage booking) which takes me to second screenshot - Qantas - which has a link to the first screenshot - it’s a loop haha I tell you what, after an 18 hour day I don’t really want to be thinking about this, but if we get bumped again their will be hell

 

[markis10]

Ring Qantas and speak to a human, you might get lucky

 

[MEL_Traveller]

Ah this has just happened to us, and we’ve been booked onto “JQ8080” which is QF80 but I’m concerned due to the weird JQ code (airline staff said it’s not a flight they know) we’re going to be up for issues tomorrow! Can’t do checkin or seat selection etc as it’s a loop saying it’s a JQ flight goto Jetstar, then Jetstar says it’s a QF flight goto Qantas…

I think you might just have to go to qantas tomorrow to check in as normal. There’s no reason for you to be bumped or anything else.

Phone staff are unlikely to know anything unless you can get through to Hobart.

If there are a lot of passengers transferring from the JQ to qantas flights there may not be the ability to select seats anyway before check-in.

 

[Dinosaur]

Ended up getting a THIRD reference number overnight and that worked.

Managed to check in, our seats are shocking but the plane is full.

Will battle with Jetstar for refund on seat selection fee when I have energy in the coming weeks

 

[Dinosaur]

Made it home! Obviously no meal preferences were possible and we were seated in the least desirable seats, but we made it!

 

[Saab34]

It appears multiple 787s are grounded again. One stuck in SGN it seems.

 

[clifford]

It appears multiple 787s are grounded again. One stuck in SGN it seems.

Doesn't bode well for JQ7.

 

[Harrison_133]

JQ7 operating MEL-DRW-SIN on an A321neo today.

 

[moa999]

Presumably with some pax onto QF35 and QF37 as well.

 

[clifford]

One wonders what happened to the people who booked JQ business class.

 

[Dinosaur]

One wonders what happened to the people who booked JQ business class.

I wouldn’t be surprised if first round Jetstar just said that the class of travel wasn’t guaranteed.

 

[MEL_Traveller]

One wonders what happened to the people who booked JQ business class.

IIRC when this happened to bali (787->321) business class pax were given an exit row seat and free food?

 

[dajop]

Presumably with some pax onto QF35 and QF37 as well.

Or JQ43 via DPS. Or the next available JQ 7. Our experience in the last couple of years is extreme reluctance to put you onto QF.

Noticed tomorrow's JQ 7/8 have been cancelled.

 

[Saab34]

VKG diverted to SIN earlier this week and is still there.

VKI has been grounded in NRT since earlier this week

VKJ has been in HKG for a few weeks for assumed engineering.

 

[cmaviation]

I highly doubt they'll offer that move. Likely to offer next flight or downgrade to QF economy.

You're talking about price difference that would border close to double sometimes.

Jetstar will rebook you into QF J if there is no alternative JQ availability and a flight is disrupted within their control. That is a part of their customer recovery process, so unless things are really bad and there is no QF availability, or the cancellation/extreme delay was outside of their control, they will rebook you into J.

 

[cmaviation]

First screenshot is Jetstar (it has a link to manage booking) which takes me to second screenshot - Qantas - which has a link to the first screenshot - it’s a loop haha I tell you what, after an 18 hour day I don’t really want to be thinking about this, but if we get bumped again their will be hellView attachment 477115View attachment 477116

This is a JQ 'recovery' flight which is created when PAX need to be accommodated by QF.

The flight is operated by QF, and, as I'm sure you know now, check in and all other admin is done with QF. The code is a bit like a codeshare, and simply ensures the ticket is kept in JQ's control. JQ and QF use separate ticketing systems, so they can't just transfer your PNR across to QF, which is why it comes up like this.

Just an FYI in case anyone else comes across this.