Jetstar B787 Reliability Issues

[MrGalaxy]

Pre covid it was quite common on the MEL-SIN flights. The JQ7 would get cancelled and you’d end up on QF J.

More recently with the cessation of HNL services JQ business has been mapped to QF premium economy.

My experience is that JQ looks after their business pax quite well, if they can.

Sounds good!

 

[Dinosaur]

Same problem with these flights in Japan.

Ah this has just happened to us, and we’ve been booked onto “JQ8080” which is QF80 but I’m concerned due to the weird JQ code (airline staff said it’s not a flight they know) we’re going to be up for issues tomorrow! Can’t do checkin or seat selection etc as it’s a loop saying it’s a JQ flight goto Jetstar, then Jetstar says it’s a QF flight goto Qantas…

 

[markis10]

Ah this has just happened to us, and we’ve been booked onto “JQ8080” which is QF80 but I’m concerned due to the weird JQ code (airline staff said it’s not a flight they know) we’re going to be up for issues tomorrow! Can’t do checkin or seat selection etc as it’s a loop saying it’s a JQ flight goto Jetstar, then Jetstar says it’s a QF flight goto Qantas…

Have you tried the qantas booking ref?

 

[Dinosaur]

Have you tried the qantas booking ref?

Yep - tells me as it’s a JQ flight (Jaq8080) and that I need to check in on Jetstar!

 

[Dinosaur]

First screenshot is Jetstar (it has a link to manage booking) which takes me to second screenshot - Qantas - which has a link to the first screenshot - it’s a loop haha I tell you what, after an 18 hour day I don’t really want to be thinking about this, but if we get bumped again their will be hell

 

[markis10]

Ring Qantas and speak to a human, you might get lucky

 

[MEL_Traveller]

Ah this has just happened to us, and we’ve been booked onto “JQ8080” which is QF80 but I’m concerned due to the weird JQ code (airline staff said it’s not a flight they know) we’re going to be up for issues tomorrow! Can’t do checkin or seat selection etc as it’s a loop saying it’s a JQ flight goto Jetstar, then Jetstar says it’s a QF flight goto Qantas…

I think you might just have to go to qantas tomorrow to check in as normal. There’s no reason for you to be bumped or anything else.

Phone staff are unlikely to know anything unless you can get through to Hobart.

If there are a lot of passengers transferring from the JQ to qantas flights there may not be the ability to select seats anyway before check-in.

 

[Dinosaur]

Ended up getting a THIRD reference number overnight and that worked.

Managed to check in, our seats are shocking but the plane is full.

Will battle with Jetstar for refund on seat selection fee when I have energy in the coming weeks