JASA and FASA Cancelled - 5000 Classic Fee Deducted

Discussion in 'Qantas Frequent Flyer Program' started by lovestotravel, May 13, 2014.

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  1. lovestotravel

    lovestotravel Senior Member

    Sep 18, 2008
    6,042
    1,171
    Okay so cancelled a few JASA's and FASA's over the past few months, but 2 of them have been hit with the CLASSIC AWARD REFUND FEE -5000 points..

    This isn't correct, but just tried to call QF and they said ring back to speak to the FF service centre before 7pm.

    Can't a normal rep fix this ?

    Seems fishy to me
     

  2. AustraliaPoochie

    AustraliaPoochie Established Member

    *iss take but they need specially trained CSOs to deal with peopke like us when we get mad/irate/incensed.
     
    • Like Like x 1
  3. Dmac6345

    Dmac6345 Active Member

    Sep 16, 2012
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    Melbourne
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    Last week I had and am still having dramas with cancelling some JASA's.
    Not only did they hit me with 2 x 5,000 point penalties, they also processed a monetary amount. They have only credited my card a portion of the fee amount.
    Very frustrating !!
     
  4. boomy

    boomy Senior Member

    May 10, 2013
    7,380
    6,674
    MEL and BNE
    What is the correct penalty for cancelling a MASA booking?
     
  5. ketsuzei

    ketsuzei Established Member

    Oct 19, 2009
    1,023
    528
    It depends on the booking. Generally nothing for a domestic JASA (great during double SC promos), varies internationally.
     
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