Issues with VA re accomodating on Air NZ

[uncreative_mastermind]

Hi All,

I am booked to fly with VA to NZ in August... in line with VA cancelling and offering to rebook on air nz I’ve had a poor experience trying to rebook.

I spoke to platinum service team.. they went through flights options and we picked my flight. Due to it being accelerate booking they had to transfer me to their team.

Accelerate being overseas based advised they had no idea of the policy to rebook and told me to look out for an email with what to do. Even though the reason for my call was an email from VA telling me to call them.

Eventually we went through to my booking and they found my NZ flight. The team told me they didn’t know how to reissue my ticket and just to keep an eye out in my emails for a new ticket.

It’s been a couple of days and no news. Should I be worried? Has anybody else had issues?

 

[serfty]

It’s been a couple of days and no news. Should I be worried? Has anybody else had issues?

I like bookings to be ticketed. In your situation I would be calling whoever I can as often as I could to get this done.

 

[henrus]

This the guidance they've released for travel agents (which I assume is quite similar internally), one big thing to note is that they say un-ticketed bookings will be canceled by Air NZ within 24 hours so perhaps your booking on Air NZ may have been canceled?