Is this worthy of complaint to QF?

[serfty]

Hmm ... my guess is she Stuffed up!

I am surprised she offered no apology. Were there any other people (staff or PAX) nearby?

As a contrast, last Friday I had a call at 3:45pm from Qantas First Checkin before my MEL-AKL flight to tell me my forward aisle preallocation I had for 3 months had been 'taken' and what alternative seat would I like ... perhaps an exit seat?

When I checked in an 5pm in it was the guy who had called me; he couldn't be more apologetic but told me "SYD would not give detail". (Turns out J was chokers and my 4C 73H seat was taken by a rather large guy who looked like an Wallaby Player/Coach).

Losing my preallocated seat - Bad:evil:

Service/advice - Great

 

[JohnK]

When I checked in an 5pm in it was the guy who had called me; he couldn't be more apologetic but told me "SYD would not give detail". (Turns out J was chokers and my 4C 73H seat was taken by a rather large guy who looked like an Wallaby Player/Coach).

This I will never understand. Why is it when they have to accommodate someone they put them in the most forward part of the cabin? Why not allocate 29C for this person, and block off 29B and possibly 29A as well, and move anyone in these seats further forward in the cabin and leave you alone?

It is one of the reasons if I ever get asked to move from my forward aisle pre-allocated seat to a seat further back in the cabin I will refuse. My reasoning behind this is if the person requires re-accommodating then they should be prepared to accept the worst possible seats rather than trying to get the best possible seats. Unless off course the person is CL or Platinum in which case I need to rethink my strategy....

 

[tuapekastar]

Hmm ... my guess is she Stuffed up!

I am surprised she offered no apology. Were there any other people (staff or PAX) nearby?

No PAX, but one other staff member. I didn't mention in my post that my QF number was in the booking rather than the CX one. Shouldn't have prevented me checking in at F, but maybe she just looked at the BP, saw QP Bronze, and initially just overlooked the CX OWE card. Or as you say, maybe she just stuffed up.

Anyway, just a minor thing.

 

[alien]

For what its worth, I had a bad experience with luggage and service so I decided to write a letter. Nearly 2 1/2 years later still waiting for a reply.

Is it worth re sending given the lentgh of time?...............

 

[straitman]

For what its worth, I had a bad experience with luggage and service so I decided to write a letter. Nearly 2 1/2 years later still waiting for a reply.

Is it worth re sending given the lentgh of time?...............

alien,

I'd have to say that I believe the 'bird has flown' in this case :!:

 

[JohnK]

For what its worth, I had a bad experience with luggage and service so I decided to write a letter. Nearly 2 1/2 years later still waiting for a reply.

On returning from a trip to New Zealand in November I had an unusual experience with luggage and service from QF. Can't say it was their fault as it was Air NZ ground services that caused the issue. All I did was provide QF feedback alerting to the issues and in the end I received a phone call, an apology and also received a nice gift of a bottle of red wine with cheese....

 

[alien]

alien,

I'd have to say that I believe the 'bird has flown' in this case :!:

I'd have to agree with you there:!:

 

[alien]

On returning from a trip to New Zealand in November I had an unusual experience with luggage and service from QF. Can't say it was their fault as it was Air NZ ground services that caused the issue. All I did was provide QF feedback alerting to the issues and in the end I received a phone call, an apology and also received a nice gift of a bottle of red wine with cheese....

I'm glad to hear that they do not let everyone down

 

[Mal]

I'm wondering what they are going to do with the bill I sent them for my recent lost luggage. F Award ticket. Bag goes walkies for 3.5 days.

 

[patrickshi]

I heard Qantas is discussing on creating a community website so that Qantas customers can ask questions or give feedbacks online. However, I am not so sure if and when this is going to happen.

Patrick

 

[simongr]

Another QF flight another disappointing experience. The staff this time were actually pretty good - sadly the food was diabolical. I never got round to complaining last time but this time I did:

I flew on QF127 SYD-HKG yesterday and I have to feedback regarding the terrible food now being served in Business Class. My expectation of business class food is that it should be reasonably edible. Frankly on yesterday's flight it wasnt.

Firstly we were served a seafood soup. It is astonishing that food can be both bland and have upleasant tastes at the same time. In terms of seafood there were two small chunks of prawn, some tofu (which I do not believe is seafood) and a rubbery slice of scallop (I think it was scallop). The chef seemed to have tried to mask the unpleasantness of the soup by an overpowering bunch of corriander being dumped in the middle. After one mouthful the soup was pushed to the side - along with the salad. The leaves of the salad seemed to have seen better days and were as inedible as the soup. The crew did seem a little emabarassed that the whole thing wasnt touched.

The follow up main course was shocking as well. Chicken in an unidentifiable creamy sauce with two small chunks of potato - the whole thing was lost in the middle of the plate.

For the snack before landing I was offered fried rice or a turkey sandwich. I mistakenly chose the sandwich which certainly had cheese and large lumps of roasted capsicum but seemed to be lacking in turkey.

Overall it was very disappointing. When I travel long haul the food on the aircraft is generally all I will eat that day. As it was I had to order room service when I got to my hotel.

My last flight with Qantas was equally bad where the cabin crew forgot to put the sauce on the food and didnt even realise that the entree had not been loaded until I asked for it.

I am now apprehensive about my flight NRT-SYD on Saturday and am anticipating another dining travesty.

The food on Qantas is one of those things that really makes me want to fly another carrier.

Simon

I am not asking for compensation just giving them feedback. I hate to think what they are serving down the back...

 

[Yada Yada]

I hate to think what they are serving down the back...

The last meal I had in whY on QF (domestic, PER-SYD last year) really was inedible. In fact it was disgusting. Although the backpacker sitting next to me devoured his but I guess that's not a good indicator!

My previous experiences of QF international in J have always been pretty good, better than BA and on a par with CX. Sound like things have changed dramatically!

 

[straitman]

It's now nearly a year since I travelled long haul 'J' on QF so my comments may be out of date.

The two legs we flew QF were MEL-HKG and LAX-MEL and on each occasion the food quality, food variety and the service were very good. I keep hearing all these horror stories and all I can say is I'm glad it's happening to someone else though I'm sure my turn will come. :shock:

 

[JohnK]

The last meal I had in whY on QF (domestic, PER-SYD last year) really was inedible.

To be fair the majority of meals in WHY are inedible not just QF.

In fact I find most airline food inedible. And that horrible smell. Is it the reheating at altitude?

 

[straitman]

To be fair the majority of meals in WHY are inedible not just QF.

In fact I find most airline food inedible. And that horrible smell. Is it the reheating at altitude?

The horrible smell is from all the sweaty bodies squashed in 'Y' and has nothing to do with the food.

 

[JohnK]

The horrible smell is from all the sweaty bodies squashed in 'Y' and has nothing to do with the food.

No. I was being serious. I am not the only one to notice. Anyone have a theory on the smell of the reheated food. Is it preservatives added? Is it the freezing and reheating process?

 

[serfty]

... I am not the only one to notice. Anyone have a theory on the smell of the reheated food. Is is preservatives added? Is is the freezing and reheating process?

I have noticed various smells over the years, some are appetising some not.

The worst one I have found recently is the sweet sugary smell when the (very sweet) breakfast rolls are being warmed.

 

[Shano]

The only bad meal experience I have had in J was flying SYD-HKG. Let's face it, compared to Y, the J food is pretty reasonable.

I was served my appetiser, which on completion was cleaned away, along with cutlery, etc., leaving just the napkin.

After about 10 minutes I enquired when I should expect to receive the main course..... they had completely forgotten.

Once received though it was actually quite good. Staff were also quite apologetic.

 

[jpk]

QF Int Y food has improved a lot in recent years, I quite like the new trays as well (not that they are that new anymore I suppose).

Have done a lot of QF Dom Y in the last month all over the country, and the quality of all meals/snacks has gone down a lot. The stuff between SYD-MEL is particularly nasty. (Dom J still pretty good though)

I also cannot stand the smell of those banana bread things being warmed in the morning.
I am sick of being on chock full 738's with no room at all.
I am fed up with the extremely long times for bags to come out at all airports.
Finally I am tired of leaving the airport after almost every QF flight angrily thinking "that was total cough I should complain".

Think I need a break from flying for a bit, cos the enjoyment has certainly gone. Never thought I would dread going to the airport.

 

[medhead]

Hi all

- she took it away and brought it with dressing applied.

Any thoughts - is my hyper-critical nature taking a step too far?

Thanks best laugh I've had in ages. But totally unreasonable.

You do realise that she wiped your chicken in her cough don't you?? I mean, you do realise that that is what sevice people do to people who have food taken back, don't you?

This is the reason I didn't want to sign up to this forum (you would be aware of my other contribution to here). It seems to full who don't really understand that true class and belonging to privileged services is not about what you wear or really wanting the soup. People who belong are not that insercure, they understand that the idiot ground crew don't load the soup and that mistakes happen. That life is an experience.

Perhaps when you go shopping for your a bmw or jaguar in your thongs, stubbies and yard shirt you'll understand that class is more than getting the SC.