I've had a bit of a frustrating experience over the past few months regarding my first international business class flight on Virgin Australia for next Monday.
I put in my seat allocation preference of a window seat back in November 2011 and three times now the seats have been removed from the booking!
The VA staff are always courteous when I call up but they don't appear to have access to any information other than the usual "Operational Considerations" explanation.
As a single traveler my fear is i'm being given low priority due to one of the following:
1. Bookings of two or more seats taking preference.
2. Recent full-price fares taking preference.
3. Broken online international reservations system allowing seats to be re-allocated to newer bookings. (It completely changed my flight due to an error once already, so this isn't as far fetched as it seems)
I'm fully aware the allocation is merely a preference and not confirmed at all, but still it seems odd the flight can go from mostly empty when I booked to no good seats left when I checked this evening!
Anyone with some experience in this matter?
Thanks,
Martin
I put in my seat allocation preference of a window seat back in November 2011 and three times now the seats have been removed from the booking!
The VA staff are always courteous when I call up but they don't appear to have access to any information other than the usual "Operational Considerations" explanation.
As a single traveler my fear is i'm being given low priority due to one of the following:
1. Bookings of two or more seats taking preference.
2. Recent full-price fares taking preference.
3. Broken online international reservations system allowing seats to be re-allocated to newer bookings. (It completely changed my flight due to an error once already, so this isn't as far fetched as it seems)
I'm fully aware the allocation is merely a preference and not confirmed at all, but still it seems odd the flight can go from mostly empty when I booked to no good seats left when I checked this evening!
Anyone with some experience in this matter?
Thanks,
Martin