Incorrect information you've been given by Qantas Contact Centre

DC3

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Once the flight comes under airport control, they can do almost anything to help you in finding availability. The usual rules often go straight out the window.
 

Mattg

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I was told today by somebody at the Cape Town call centre that British Airways "Y" class is a premium economy award bucket.

I was enquiring about business class award availability on the LHR-GLA route. I was told that there was no business class available on this particular flight, but I could book a premium economy award using my Qantas points. I thought this was strange, since BA does not operate a premium economy cabin on this domestic route, so I asked which fare bucket the agent had found availability in, to which she replied "Y - Yankee class".

I told her that I thought this was a full-economy revenue fare class, but she insisted it was a premium economy award bucket and could not be convinced otherwise.

I'd already spent an hour on hold prior to this point so decided to end the call since it was clear I was not going to get anywhere with this person...
 

Dr Ralph

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A cheque? 😕

I realise that this was nearly two years ago, but did that cheque ever arrive?
Yes. Despite a number of AFF members being vehemently adament that a refund could only be made to a credit card, a cheque was received. It took a huge effort to get this to happen. I've not been able to replicate the success.
 

Vic

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I was told today by somebody at the Cape Town call centre that British Airways "Y" class is a premium economy award bucket.

I was enquiring about business class award availability on the LHR-GLA route. I was told that there was no business class available on this particular flight, but I could book a premium economy award using my Qantas points. I thought this was strange, since BA does not operate a premium economy cabin on this domestic route, so I asked which fare bucket the agent had found availability in, to which she replied "Y - Yankee class".

I told her that I thought this was a full-economy revenue fare class, but she insisted it was a premium economy award bucket and could not be convinced otherwise.

I'd already spent an hour on hold prior to this point so decided to end the call since it was clear I was not going to get anywhere with this person...
Albeit this was many years ago, I had a business award Oz to GLA via LHR. All the boarding passes, and booking was all showing business. Got on the plane and it was definitely an all economy seat aircraft (A320 IIRC). The only difference, maybe, was better service and an empty middle seat. But I might have just been lucky to get an empty middle.

I'd be surprised if there was business awards, given the potential lack of business product.

edit, but many years ago. I could be wrong
 
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Mattg

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Albeit this was many years ago, I had a business award Oz to GLA via LHR. All the boarding passes, and booking was all showing business. Got on the plane and it was definitely an all economy seat aircraft (A320 IIRC). The only difference, maybe, was better service and an empty middle seat. But I might have just been lucky to get an empty middle.

I'd be surprised if there was business awards, given the potential lack of business product.

edit, but many years ago. I could be wrong

There is a Club Europe product now on BA UK domestic flights. It's just an economy seat with a blocked middle seat and catering, but is sold as J. These awards are not available on the Qantas website, however, on UK domestic routes operated by BA mainline.

The agent I spoke to was definitely not aware of these details, as after placing me on hold she asked me to repeat the AA flight number (sic) and had no idea which fare classes were award or revenue classes.
 

MEL_Traveller

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Yes. Despite a number of AFF members being vehemently adament that a refund could only be made to a credit card, a cheque was received. It took a huge effort to get this to happen. I've not been able to replicate the success.
That was me! :) As you point out some effort to get a cheque. Standard practice is to refund to the original form of payment. Perhaps QF was willing to wear the risk in your case.
 

datal1

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Posted this in another thread, but I was told by one of the bad call centres that I couldn’t cancel my classic award flight where I was going to take the first leg but not the second. I was advised that in order to get a points refund I had to miss the flight, then call up to ask for the points back. I asked to speak to her manager and got nowhere so I hung up. Called the premium number, 5 minutes was cancelled and points refunded on the spot.
 

Mattg

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I was advised that in order to get a points refund I had to miss the flight, then call up to ask for the points back.

This is utterly ridiculous advice. There is no way Qantas would retrospectively refund your points after no-showing for a flight! :(

It's almost as if the person who told you this knows absolutely nothing about how airlines work!
 

sudoer

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Calling to book classic award on NU22 MMY-HND. QF website doesn't support booking to/from MMY but space showing on BA/JL.

Operator 1: Not available
Operator 2: Not available
Operator 3: Not available
Operator 4: Not available
Operator 5: Not available, can we look at an alternative route?
Me: Sure, MMY-OKA on NU552, 556, 558 or 560 (all showing availability on BA/JL also)
Operator 5: Oh hey, there's space on NU22....

Almost two years later I'm going through this process once again for NU135 NGO-MMY in late 2022. Called three times, told no availability. 3rd rep started lecturing me about how every single bookable award is available on the Qantas website.

JL, CX, BA sites are all showing 6+ seats available on the flight I'm after. FFS
 
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