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Booked through a corporate TA?
I think the T&Cs mentioned you had to book direct but am not 100% sure. When I made my booking it was direct and then just claimed back through work. We have some flexibility in what we can/ cannot book and it is generally not an issue if the hotel is within the corporate rate or lower than what is presented in the corporate booking engine.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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The T&C's indicate a minimum qualifying rate per night of USD30. I had to look closely today when researching some Malaysian properties.
 
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