IC Istanbul great response

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Rick93

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Just thought I'd mention my recent experience with Customer Relations at Istanbul IC ....

I've been planning my grand trip ( for me any anyway ... ) to Gallipoli in April / May ( staying at various IHG properties in Europe / UK / Africa ).

Considered the properties for Reward Points value, or cash 'value'.

When it came to the Istanbul IC, it seemed a waste of 50,000 points, as a cash booking would seem 'better value'.

Booked a Standard Room, with the intent of asking for the Club Access upgrade fee ( Best Flex, so can be modified etc. if decided to change rooms )

Sent an email, and got a great response back.

The 'offer', was that if I book a 'Deluxe Room', as a Plat AMB they will upgrade me to a "Club Room".

So I went back to Bookings, and 'modified' my booking to a 'Deluxe Room', however, for whatever reason, it seemed I actually re-booked an 'Advantage Saver' room ( Deluxe ),
and this meant it was a 'pre-paid' booking, that my on-file card will be charged prior to checking in ( either now, or anytime before check in ).

Sent another email, to try to get out of this ...

Received another response, stating Istanbul IC has modified my booking to a 'King Club City View' room, to be charged at the 'Deluxe Room' rate.

A saving of some 90 Euros !!

If only the Australian ICs were as helpful and generous !!!
 
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thatsthatmattressman

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I have stayed twice there and very similar experience to you. Booked 'low' end room and I was immediately 'rushed' up to Club and a great room ...completely surprised!
 

Pushka

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This was our upgrade last July at IST as Gold. We'd booked a club room.

ImageUploadedByAustFreqFly1421827405.108636.jpg

ImageUploadedByAustFreqFly1421827442.287011.jpg

View from the club

ImageUploadedByAustFreqFly1421827706.343079.jpg

ImageUploadedByAustFreqFly1421827783.276696.jpg

Gift

ImageUploadedByAustFreqFly1421827540.889113.jpg

And a wonderful tin of Turkish Delight.
 
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