Hi all
Recently I flew JFK-MAD-BCN with Iberia on a J award before embarking on a cruise in Barcelona. One large rucksack was lost for 5 days before eventually being delivered to my cruise ship in Sicily. Given the cold weather, I had to go out and buy a stack of clothes. I received no compensation or communication from Iberia during that time (the cruise ship liaised with Iberia to recover the luggage).
I've since returned home and have contacted my travel insurance company who have stated I must first approach IB for compensation before they can look at my claim. I am trying to file a lost baggage claim with Iberia, but it's doing my head in. The emails I sent have all prompted an automated message stating that they only answer messages if the Iberia frequent flyer number is in the subject line, and the facebook rep says the only way I can seek compensation is to Mail or Fax all my documentation to a Madrid address / fax number.
Questions:
1. Does anyone have a direct contact I might be able to phone or email, or any suggestions about how I proceed? The phone numbers that appear on google are all disconnected, and there is no Australian Office listed on the iberia website. Given the run around I've had, I'm loath to bundle up all this precious documentation and mail it to Madrid.
2. Is anyone able to advise what compensation I'm entitled to, and if there are a certain number of days I need to claim within?
3. Are there any special provisions for J class / One world sapphire? And would the fact that the trip was booked as part of a One World classic J award be likely to have any adverse impact on compensation?
Thanks for your help.
Recently I flew JFK-MAD-BCN with Iberia on a J award before embarking on a cruise in Barcelona. One large rucksack was lost for 5 days before eventually being delivered to my cruise ship in Sicily. Given the cold weather, I had to go out and buy a stack of clothes. I received no compensation or communication from Iberia during that time (the cruise ship liaised with Iberia to recover the luggage).
I've since returned home and have contacted my travel insurance company who have stated I must first approach IB for compensation before they can look at my claim. I am trying to file a lost baggage claim with Iberia, but it's doing my head in. The emails I sent have all prompted an automated message stating that they only answer messages if the Iberia frequent flyer number is in the subject line, and the facebook rep says the only way I can seek compensation is to Mail or Fax all my documentation to a Madrid address / fax number.
Questions:
1. Does anyone have a direct contact I might be able to phone or email, or any suggestions about how I proceed? The phone numbers that appear on google are all disconnected, and there is no Australian Office listed on the iberia website. Given the run around I've had, I'm loath to bundle up all this precious documentation and mail it to Madrid.
2. Is anyone able to advise what compensation I'm entitled to, and if there are a certain number of days I need to claim within?
3. Are there any special provisions for J class / One world sapphire? And would the fact that the trip was booked as part of a One World classic J award be likely to have any adverse impact on compensation?
Thanks for your help.
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