HSBC Platinum 60,000 $199 fee

[Dave G]

Big Red -
What is this 15% bonus of which you speak ? I thought cards that transfer monthly(like this one) aren't eligible

 

[big_RED]

Big Red -
What is this 15% bonus of which you speak ? I thought cards that transfer monthly(like this one) aren't eligible

Ah... Damn. It's this offer which I received in the post. Transfer bonuses for Qantas Points from Credit Cards - Point Hacks Guide

But as you say, it's for a manual push of points (which there aren't many cards out there these days that stock pile your points). I thought it was any points sent to Qantas in the month of November. My mistake!

 

[Dr Ralph]

In my experience with this card, the Bonus points posted on the 3rd month/cycle after the card was opened. I hit the qualifying spend in the first two weeks of having the card, but I found HSBC took their maximum time to transfer the points (unlike say AMEX)

as always YMMV

3 billing cycles could be outside of their terms.

Terms state:

'1. Bonus 60,000 Qantas Points offer is available to new HSBC Platinum Qantas Credit Card holders who spend $3,000 on eligible purchases within 3 months of account approval and if your account is current and in good state. Bonus points will be credited within 2 months of eligible spend criteria being met.'

Therefore it is a maximum of 2 months after you reach your minimum spend, not 3 billing cycles.

The 2 months for me is up in 4 days time. If the points don't post immediately I'll be in contact with them and directing them to honour their terms. It will also give me ammunition to use when I cancel the card and request a full refund of the annual fee.

 

[EestiTiger]

3 billing cycles could be outside of their terms.

Terms state:

'1. Bonus 60,000 Qantas Points offer is available to new HSBC Platinum Qantas Credit Card holders who spend $3,000 on eligible purchases within 3 months of account approval and if your account is current and in good state. Bonus points will be credited within 2 months of eligible spend criteria being met.'

Therefore it is a maximum of 2 months after you reach your minimum spend, not 3 billing cycles.

The 2 months for me is up in 4 days time. If the points don't post immediately I'll be in contact with them and directing them to honour their terms. It will also give me ammunition to use when I cancel the card and request a full refund of the annual fee.

I have had 4th of December diarised for a while now as the last day of their 'within' 4 months, according to their T&C's. Being a weekend, I will give them grace until Tuesday the 6th before I am on the phone. I won't be happy if I have to call up to chase the points down though...

 

[Dr Ralph]

I have sent the following to HSBC today as they have failed to award the bonus points within the specified time period:

"In reference to HSBC Platinum Qantas Credit Card account number 4xx_xx_xx_xx_X

Dr Ralph

November 28, 2016

HSBC Credit Cards
PO Box 347
Artamon NSW 1570

Dear Sir/Madam,

I refer to the account I opened with HSBC in September this year, note the following as part of the terms of the offering of 60,000 bonus points and specifically state that HSBC is in breach of contract:

'1. Bonus 60,000 Qantas Points offer is available to new HSBC Platinum Qantas Credit Card holders who spend $3,000 on eligible purchases within 3 months of account approval and if your account is current and in good state. Bonus points will be credited within 2 months of eligible spend criteria being met.'

I reached the $3000 spend required on September 28 but the bonus points have not yet been credited to my account. Therefore HSBC is in breach of the terms of the agreement entered into. I regard this breach as a very serious matter as this was a term that I specifically relied upon when entering into the agreement and therefore could be construed as a condition.

Please advise what actions you will take to remedy this breach and what compensation you offer as a result of your conduct in breaching the agreement.




Yours sincerely,


Dr Ralph"

 

[BettyB]

I have sent the following to HSBC today as they have failed to award the bonus points within the specified time period:

"In reference to HSBC Platinum Qantas Credit Card account number 4xx_xx_xx_xx_X

Dr Ralph

November 28, 2016

HSBC Credit Cards
PO Box 347
Artamon NSW 1570

Dear Sir/Madam,

I refer to the account I opened with HSBC in September this year, note the following as part of the terms of the offering of 60,000 bonus points and specifically state that HSBC is in breach of contract:

'1. Bonus 60,000 Qantas Points offer is available to new HSBC Platinum Qantas Credit Card holders who spend $3,000 on eligible purchases within 3 months of account approval and if your account is current and in good state. Bonus points will be credited within 2 months of eligible spend criteria being met.'

I reached the $3000 spend required on September 28 but the bonus points have not yet been credited to my account. Therefore HSBC is in breach of the terms of the agreement entered into. I regard this breach as a very serious matter as this was a term that I specifically relied upon when entering into the agreement and therefore could be construed as a condition.

Please advise what actions you will take to remedy this breach and what compensation you offer as a result of your conduct in breaching the agreement.




Yours sincerely,


Dr Ralph"

WOW, brutal DrRalph. Talk about going after them!

And sending a letter rather than an email or phoning them?

Good luck.

What compensation were you hoping for? Why didn't you state a refund of the $199 annual fee as the compensation?

 

[Dr Ralph]

WOW, brutal DrRalph. Talk about going after them!

And sending a letter rather than an email or phoning them?

Good luck.

What compensation were you hoping for? Why didn't you state a refund of the $199 annual fee as the compensation?

A few points:

1) The online system to contact them securely doesn't work for me via my account so a formal letter was the preferred option. I don't want to call them as then there are problems of records of discussions if things get 'messy' later on.

2) I didn't state the compensation because it's preferable if they get the first option to respond. The longer their delay in response the higher the compensation I will expect. I'd take another 10,000 points as an offer from them and then I'll counter with the 10,000 points plus a refund of the $199 as what I will accept. And they may even be more generous in their initial offering of compensation. But I won't be taking the 60,000 points without something else. A breach of contract notice has now been served on them.

3) You might have noticed the use of the word 'condition' in my letter. This was deliberate because if they have breached a condition as opposed to a warranty I have the right to terminate the contract plus seek damages. I doubt they are smart enough to notice this and if they fail to respond on that point I can take it as they have conceded the matter.

 

[Pierre_a]

A few points:

1) The online system to contact them securely doesn't work for me via my account so a formal letter was the preferred option. I don't want to call them as then there are problems of records of discussions if things get 'messy' later on.

2) I didn't state the compensation because it's preferable if they get the first option to respond. The longer their delay in response the higher the compensation I will expect. I'd take another 10,000 points as an offer from them and then I'll counter with the 10,000 points plus a refund of the $199 as what I will accept. And they may even be more generous in their initial offering of compensation. But I won't be taking the 60,000 points without something else. A breach of contract notice has now been served on them.

3) You might have noticed the use of the word 'condition' in my letter. This was deliberate because if they have breached a condition as opposed to a warranty I have the right to terminate the contract plus seek damages. I doubt they are smart enough to notice this and if they fail to respond on that point I can take it as they have conceded the matter.

Should have gone with Citibank ;-)

 

[Dr Ralph]

Should have gone with Citibank ;-)

You should have seen the letter I sent Citibank

 

[EestiTiger]

How did you get on this week after your letter Dr Ralph?

 

[Dr Ralph]

How did you get on this week after your letter Dr Ralph?

Nothing yet.

Letter was dated Nov 28. I'll give them 10 days to formally respond.

Next in my sights is Bankwest.

 

[Steve Lim]

Hello! Have you heard back??? I still havent received my points...

 

[Steve Lim]

You should have seen the letter I sent Citibank

Hello! Have you heard back??? I still havent received my points...​

​

 

[Dr Ralph]

Hello! Have you heard back??? I still havent received my points...​

Nothing yet. Follow up letter being drafted and will be sent tomorrow.

EDIT: On reflection, to be fair I will give it until Monday to allow for postal delays.

 

[Jeffrey O'Neill]

just did my 100points ID check at auspost

hopefully the card arrives next week as have some decent sized payments I want to put through it.

 

[Dr Ralph]

just did my 100points ID check at auspost

hopefully the card arrives next week as have some decent sized payments I want to put through it.

Advise you keep records of everything.

No one has yet reported receiving their bonus points.

 

[EestiTiger]

I got in touch yesterday via twitter...

They were helpful but kept telling me next statement, which is due in early January. That effectively means their '2 months' from meeting spend limit is actually 3 months...

Time will tell.

 

[Dr Ralph]

I got in touch yesterday via twitter...

They were helpful but kept telling me next statement, which is due in early January. That effectively means their '2 months' from meeting spend limit is actually 3 months...

Time will tell.

Thanks for the update. Based on this I've decided not to wait and will send the follow up letter tomorrow to keep the pressure on.

 

[bam71]

+1 haven't received the 60K. Now been three months....

 

[Dr Ralph]

Anyone who is considering this card BE WARNED.

No one yet has reported receiving the bonus points.

The stated time period for the awarding of my bonus points expired some time ago and HSBC has failed to respond to my enquiries about why they have failed to honour their promises.