How would you run Qantas?

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Awesom Andy

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Let's say, somehow, you took over Alan Joyce's job effective immediately, how would you run the airline?

Remember that:
1. The airline is currently cashflow negative, and has just (or is losing) its investment grade credit rating, resulting in higher interest rates payable and less favourable payment terms, so spending sprees on new aircrafts may not be affordable.

2. Your costs are higher than most competitors, in both the domestic and international markets.

3. You have an aging fleet of mid/long-haul aircrafts. Apart from the A380s, all A333s are at least 8 years old, the newest 747ER is already double digit, the oldest 744 would've finished uni if it was human, and you still have the odd 767 flying around.

4. Some of your international competitors are regarded by some of your current customers as higher quality, with better services, higher frequencies, and larger networks from their hubs.

5. You have poor loadings across parts of the network (e.g. to SIN, both Scoot (LCC) and SQ (legacy) airlines had higher % loadings in the most recent data).

Personally speaking, may be it's better to liquidate the airline, and put the cash in online accounts earning interest instead.
But failing that, what would you do? There is a bit of spare cash, but they won't last long. Costs are high, but revenue and margins are under pressure, and brand equity is falling by the minute...
 
First order of things would to get my contract payment upfront.

Look for people to blame.

And then start looking for a new job.

(One question to ask is: Has Qantas just shifted it self to Jetstar and that also allows it access to overseas partners and investment).


I fly on price and not brand name. All airlines seem to make it from point A to B on time 90% of the time, so why pay more.
 
Get rid of Accor from the lounges.

Stop focusing on VA and look at your own product and drive it hard and ask the customers what they want.

Look at expenses and anything that is too expensive to run and it has a low cost replace it for a return on investment. I replaced all the printers in my business when I purchased it because the old owner was using bubble jet and using over a $100 worth of ink a week. The new printer cost me $100 and a toner is on $45 and it lasts a month or so.

Make the tough decisions and stand by them.
 
He is a simple tip.

Get rid of the word "FROM"..... I'm sick of seeing a price that when you get to the payment section is nothing like the starting price.
 
Stop chasing cheap carriers and go completely ultra premium, better service, more destinations, better lounges, better onboard food - make flying pleasurable and charge accordingly.
 
Let's say, somehow, you took over Alan Joyce's job effective immediately, how would you run the airline?

Remember that:
1. The airline is currently cashflow negative, and has just (or is losing) its investment grade credit rating, resulting in higher interest rates payable and less favourable payment terms, so spending sprees on new aircrafts may not be affordable.

2. Your costs are higher than most competitors, in both the domestic and international markets.

3. You have an aging fleet of mid/long-haul aircrafts. Apart from the A380s, all A333s are at least 8 years old, the newest 747ER is already double digit, the oldest 744 would've finished uni if it was human, and you still have the odd 767 flying around.

4. Some of your international competitors are regarded by some of your current customers as higher quality, with better services, higher frequencies, and larger networks from their hubs.

5. You have poor loadings across parts of the network (e.g. to SIN, both Scoot (LCC) and SQ (legacy) airlines had higher % loadings in the most recent data).

Personally speaking, may be it's better to liquidate the airline, and put the cash in online accounts earning interest instead.
But failing that, what would you do? There is a bit of spare cash, but they won't last long. Costs are high, but revenue and margins are under pressure, and brand equity is falling by the minute...

QF costs might be higher but they also have F cabins which could potentially return huge yields to off-set the total crew cost per flight.

Update fleet. Stop sending new aircraft to Jetstar and focus them on qantas.

Stop making questionable decisions such as offering 7 abreast seating for domestic business class to Perth when your competitor already has full flat beds as standard.

Forget about new seating at the end of 2014 - do it NOW!!

Drill in to your cabin crew that they can make a difference. If they want to be ****ty, grumpy and condescending, look for work elsewhere.
 
Make the web site user friendly again and not bloated and confusing to many like it has become.

All 787's go to QF and transfer the old aircraft to JQ.

Reduce staff travel to the employee and one nominated family person only.

Staff travel to be in economy so Q can sell or allow upgrades to better class seats.

Sell off JQ and keep a 25% share in it.

Bring back SYD/SIN/LHR or go via HKG
 
Maybe be price competitive? I don't understand why Qantas thinks I will book on their website for the exact same seats at a cost of $4000 more than booking the same seats on Emirates.
 
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Concentrate on the customers.
Become less Sydney centric.
Listen to the staff.... They can problem solve
Renew the Board of Directors
Make sure the IFE works properly on all of the planes being used each day and ensure all the seats are in good working order at the start of each day.
Get rid of any of the "rogue" planes before Virgin get around to it.
 
Why does JQ get the new Birds? JQ pax given the price they pay could be on DC3 for all they care. Giving QF the 787 would be a great story and give people a reason to pay a premium.

My main focus would be divesting of JQ.
 
Train staff properly AND monitor/quality assure for a more consistent experience. I am quite happy to pay extra for a premium experience - but too often Qantas does not deliver on the hype.
 
Why does JQ get the new Birds? JQ pax given the price they pay could be on DC3 for all they care. Giving QF the 787 would be a great story and give people a reason to pay a premium.

My main focus would be divesting of JQ.

JetStar can only offer the lower priced fares if they are operating aircraft that cost less to operate.... That will mean newer/more efficient aircraft.

If they didn't operate efficient aircraft then that business would be running at a loss also.
 
I'd go ultra premium too. QF can't compete on price so they should compete on another level.

I'd also take the approach that QFF is the business that also has an airline, rather than an airline that also has QFF. The perspective change would slightly tweak how decisions are made.

Then go on a culling spree to rid staff who are not actively adding value to the brand. If someone isn't passionate about what they're doing, they should work elsewhere!
 
My two cents....

Expand the JetConnect idea (Cheaper NZ staff) where by they setup subsidiary's in markets with cheaper labour costs.

Hire/recruit staff through those subsidiaries to crew the QFi flights. Then 457visa that staff when the union talks break down. $150k/year for a hostess is not sustainable in this current climate.
 
Why does JQ get the new Birds? JQ pax given the price they pay could be on DC3 for all they care. Giving QF the 787 would be a great story and give people a reason to pay a premium.

Totally agree !! Why does the LCC little brother get all the latest planes and we get the privilege of paying twice as much for flying on outdated pieces of Sh*# :mrgreen:
 
<snip>
Hire/recruit staff through those subsidiaries to crew the QFi flights. Then 457visa that staff when the union talks break down. $150k/year for a hostess is not sustainable in this current climate.

The correct title is Flight Attendant.

And are you seriously saying that there are FAs on $150,000 per annum?

On a related note, generally if there are problems with staff it means management has failed to properly manage.
 
all of the points raised could have been answered by the company representative and could have gone some way to turning readers into advocates for qantas.

Why haven't concerns been addressed?
 
all of the points raised could have been answered by the company representative and could have gone some way to turning readers into advocates for qantas.

Why haven't concerns been addressed?

Again !! You do realise one of your previous issues raised has now been unanswered for approx 1 year :mrgreen:
 
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