How many credit card chargebacks is too much?

[SOPOOR]

Any real life experiences at which point a bank will cancel your card or not allow you to do credit card chargebacks?
Do the banks see multiple chargebacks as a person with a lot of bad luck or makes bad choices or chooses risky transactions?

for the record, Ive done about 3 Chargebacks in 7 years, 2 of them earlier this year a week apart, and I wondered if I look "bad" to my bank, doing 2

 

[theblank]

a chargeback is meant to be for a transacton you did not authorise. If you didnt authorise it the bank is legally obligated to refund it.

with any service provider there is always a tipping point where a customer has become far too annoying for what they are worth. Many a customer has been told by a bank to go find another bank, and sometimes pushed. However 3 in 7 years is nothing.. What are you actually worried about?

 

[p--and--t]

If there are clear legitimate reasons for a charge-back totally beyond your control, I don't see why a bank would have any issues and as I understand it (could be wrong) in general the funds are recovered from the other party anyway

I have done more than you it seems in around the same time-frame (all Visa Card related), supplied the correct documentation and was never queried
- travel agent went into receivership and very expensive train tickets (>$5K) not honoured
- airline double charged me for the same ticket (system hiccup?) and didn't refund for 3 months
- restaurant ran my card twice and charged me for same meal twice
- airline put me in normal seats instead of paid exit row seats and refused a refund of difference

 

[The man with no name]

About 10 days ago I put in a claim with HSBC for chargeback for flights I purchased via an OTA based overseas. Have not heard anything from the bank , not even acknowledging the emailed claim document. The chargeback was for cancelation of my booking by the OTA and failure to re-credit my card.

As this was my first time doing a chargebac I’m unsure how long it usually takes. Any ideas?

 

[SOPOOR]

a chargeback is meant to be for a transacton you did not authorise. If you didnt authorise it the bank is legally obligated to refund it.

with any service provider there is always a tipping point where a customer has become far too annoying for what they are worth. Many a customer has been told by a bank to go find another bank, and sometimes pushed. However 3 in 7 years is nothing.. What are you actually worried about?

im not worried to be honest, I know 3 claims in a couple of years is nothing, $20 x 2 and $2000 about a few years ago,

just like insurance, if you make too many claims, I was curious if they can decline you or change the terms and conditions, or even not renew at the time of annual fee time

also, my guess is that some claims the bank will just simply pay out rather then waste time, especially if its such a small amount

also, if you go overseas and your card is skimmed and used and the owner doesnt realise for a few weeks, does the bank claw back the funds from the shop the stolen card was used at? or do they just pay out like insurance?

 

[p--and--t]

About 10 days ago I put in a claim with HSBC for chargeback for flights I purchased via an OTA based overseas. Have not heard anything from the bank , not even acknowledging the emailed claim document. The chargeback was for cancelation of my booking by the OTA and failure to re-credit my card.

As this was my first time doing a chargebac I’m unsure how long it usually takes. Any ideas?

Most organisations have details of how long the "investigation" phase may take on either the claim form or website. No idea about HSBC.

In the case of the "double charges" within minutes of each other on my credit card, the call centre staff member to whom I reported them immediately credited my card while on the phone saying words to the effect of "it is fairly obvious its a double charge we will contact you if there is an issue".

 

[albatross710]

also, if you go overseas and your card is skimmed and used and the owner doesnt realise for a few weeks, does the bank claw back the funds from the shop the stolen card was used at? or do they just pay out like insurance?

It's coming back from the merchant. banks are fine with implementing the fraud charge backs as they come out of the unsuspecting merchant account.