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How long until points appear?

Discussion in 'Virgin Australia Velocity' started by Yada Yada, Nov 23, 2005.

  1. Yada Yada

    Yada Yada Established Member

    Dec 6, 2004
    1,872
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    After today's SYD-MEL-SYD trip, where I flew down on DJ and ended up coming back on QF after DJ's computers crashed and delayed all flights (see long-winded story here), I checked my Velocity account to see if my first points had been posted.

    Alas no. :( Maybe their computers are still broken.

    Of course my QF points have already been posted. :)
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    It will be interesting to see how well the DJ online FF system works.

    - Peter
     
  2. N860CR

    N860CR Established Member

    Nov 30, 2004
    3,059
    650
    Brisbane & Sydney
    I get the feeling they're still getting a hang of the system. I've made four bookings on DJ since joining Velocity and they haven't appeared in the "your bookings" section yet.
     


  3. dajop

    dajop Senior Member

    Jul 1, 2002
    7,960
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    I made my first booking on DJ since velocity started, via my TA. Rang Velocity call centre today to confirm that my no was actually in the booking, and was advised for the first few weeks they will processing credits manually, so it could be up to a four week wait to get flights credited. Hmmmm.
     
  4. Mal

    Mal Enthusiast

    Dec 25, 2004
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    Wish they'd write it up in the FAQ.

    At the moment it's just "If it doesn't post, call us" or words to that effect. A nice statement like that would ensure that the admin overheads would be reduced.
     
  5. bravoecho1

    bravoecho1 Member

    Sep 10, 2004
    221
    1
    OOL
    Points for a trip on the 19th of November were credited 2 weeks later.

    Didn't have to get them to manually do it, just wanted to try them out and see how on the ball they are.
     


  6. Mal

    Mal Enthusiast

    Dec 25, 2004
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    The "official"ish statement is that points will credit between 48 hours and 14 days after your flight.
     
  7. Hi there

    Points for a flight last Sat eve 03/12 posted today 07/12.

    cheers
    DJ737
     
  8. Yada Yada

    Yada Yada Established Member

    Dec 6, 2004
    1,872
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    How was your flight on O7?
     
  9. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    The website says

    How long will it take for my points earned to show up on my account?

    Virgin Blue, Pacific Blue & Polynesian Blue -
    Points will be credited to your Velocity Rewards Account within 3 days of completing your flight.

    Non-Air

    Europcar - Points will be credited to your Velocity Rewards Account within 3 days of completing your rental.

    Velocity National Credit Card – Velocity Points earned for purchases on your Velocity National Credit Card will appear on your next monthly Velocity National Credit Card statement and will be available for redemption through Velocity the following business day, following the issue of that statement, provided the National holds a valid Velocity Membership Number.
     
  10. ksthommo

    ksthommo Active Member

    Jul 4, 2004
    602
    63
    Cairns
    I've had to email Velocity each time I've flown to have points credited. Haven't contacted them re flight 23 January or yesterday's flight. Have an email from Velocity re these flights stating that they are recorded.

    See how long they take to be credited?
     
  11. Mal

    Mal Enthusiast

    Dec 25, 2004
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    A couple of flights I've taken less than a week ago posted fine.
     
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