My wife and I flew Etihad Paris to Brisbane in J class arriving back 1/6/14. Since then we've contacted Virgin twice via email about redeeming the points to no avail. Virgin indicated the delay is because we didn't record our velocity account numbers with Etihad. This is BS as the account numbers were recorded directly with Etihad when I made the booking on the Etihad website. My first question is am I being too impatient? If not how can I expedite the process? I appreciate any advice.
Thanks
Geoff
Thanks
Geoff