How long is a reasonable wait for refund?

[bmam]

I had to cancel a longstanding booking with QF because of illness. I cancelled online 14 September and hit the refund button - it was a fully-flexible domestic economy fare, value $1892.00. Four days later (18/9) I received an email advising that the booking had been converted into a voucher which had to be used by 6 October 2017.
I telephoned QF on 18/9 and advised that I had not asked for a voucher but a refund (the conditions of the ticket allow this, less a cancellation fee).
The consultant apologised and manually converted it into a refund however it has still not reached my credit card as of today, 26 September. That is now 12 days from "my" cancellation and 8 days from the agent's.
Is this usual? Surely in this age of electronic banking, it should have been almost automatic, notwithstanding the error of giving me a voucher in the first place.

 

[Pushka]

I had to cancel a longstanding booking with QF because of illness. I cancelled online 14 September and hit the refund button - it was a fully-flexible domestic economy fare, value $1892.00. Four days later (18/9) I received an email advising that the booking had been converted into a voucher which had to be used by 6 October 2017.
I telephoned QF on 18/9 and advised that I had not asked for a voucher but a refund (the conditions of the ticket allow this, less a cancellation fee).
The consultant apologised and manually converted it into a refund however it has still not reached my credit card as of today, 26 September. That is now 12 days from "my" cancellation and 8 days from the agent's.
Is this usual? Surely in this age of electronic banking, it should have been almost automatic, notwithstanding the error of giving me a voucher in the first place.

Keep ringing them every couple of days. There is a manual queue. The queue is long. Took me almost 3 weeks a month ago.

 

[UP4014]

Hound then, refunds aren't automatic. Be the squeaky wheel.

QF cancelled a flight I was on so I asked for a refund they took 2 months, it was their cancellation prior to the day.

Totally not acceptable QF!

 

[bmam]

Thanks for the advice about calling and hounding QF. The process was incredibly frustrating as one of the "consultants" kept on telling me that I had many previous bookings with the airline and was it a particular trip to Cairns I was enquiring about. I had enunciated very clearly the booking reference number but she didn't seem to be able to understand. I had indeed travelled to Cairns the month before the actual booking for which I was requesting a refund but this didn't seem to sink in as I was asked the question several times and also told "you have lots of bookings with us". Total farce! She then left me hanging while she spoke with "someone in accounts". I received the refund a few days ago, so roughly a month for what should, in this day of automation and computer technology, have been almost instantaneous. My next flight is booked with Singapore Airlines as I have no intention of flying QF again unless it is absolutely necessary, given other QF hassles which I won't bore you with here.