How long is a reasonable wait for refund?

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bmam

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I had to cancel a longstanding booking with QF because of illness. I cancelled online 14 September and hit the refund button - it was a fully-flexible domestic economy fare, value $1892.00. Four days later (18/9) I received an email advising that the booking had been converted into a voucher which had to be used by 6 October 2017.
I telephoned QF on 18/9 and advised that I had not asked for a voucher but a refund (the conditions of the ticket allow this, less a cancellation fee).
The consultant apologised and manually converted it into a refund however it has still not reached my credit card as of today, 26 September. That is now 12 days from "my" cancellation and 8 days from the agent's.
Is this usual? Surely in this age of electronic banking, it should have been almost automatic, notwithstanding the error of giving me a voucher in the first place.
 
I had to cancel a longstanding booking with QF because of illness. I cancelled online 14 September and hit the refund button - it was a fully-flexible domestic economy fare, value $1892.00. Four days later (18/9) I received an email advising that the booking had been converted into a voucher which had to be used by 6 October 2017.
I telephoned QF on 18/9 and advised that I had not asked for a voucher but a refund (the conditions of the ticket allow this, less a cancellation fee).
The consultant apologised and manually converted it into a refund however it has still not reached my credit card as of today, 26 September. That is now 12 days from "my" cancellation and 8 days from the agent's.
Is this usual? Surely in this age of electronic banking, it should have been almost automatic, notwithstanding the error of giving me a voucher in the first place.
Keep ringing them every couple of days. There is a manual queue. The queue is long. Took me almost 3 weeks a month ago.
 
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Hound then, refunds aren't automatic. Be the squeaky wheel.

QF cancelled a flight I was on so I asked for a refund they took 2 months, it was their cancellation prior to the day.

Totally not acceptable QF!
 
Thanks for the advice about calling and hounding QF. The process was incredibly frustrating as one of the "consultants" kept on telling me that I had many previous bookings with the airline and was it a particular trip to Cairns I was enquiring about. I had enunciated very clearly the booking reference number but she didn't seem to be able to understand. I had indeed travelled to Cairns the month before the actual booking for which I was requesting a refund but this didn't seem to sink in as I was asked the question several times and also told "you have lots of bookings with us". Total farce! She then left me hanging while she spoke with "someone in accounts". I received the refund a few days ago, so roughly a month for what should, in this day of automation and computer technology, have been almost instantaneous. My next flight is booked with Singapore Airlines as I have no intention of flying QF again unless it is absolutely necessary, given other QF hassles which I won't bore you with here.
 
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