I had to cancel a longstanding booking with QF because of illness. I cancelled online 14 September and hit the refund button - it was a fully-flexible domestic economy fare, value $1892.00. Four days later (18/9) I received an email advising that the booking had been converted into a voucher which had to be used by 6 October 2017.
I telephoned QF on 18/9 and advised that I had not asked for a voucher but a refund (the conditions of the ticket allow this, less a cancellation fee).
The consultant apologised and manually converted it into a refund however it has still not reached my credit card as of today, 26 September. That is now 12 days from "my" cancellation and 8 days from the agent's.
Is this usual? Surely in this age of electronic banking, it should have been almost automatic, notwithstanding the error of giving me a voucher in the first place.
I telephoned QF on 18/9 and advised that I had not asked for a voucher but a refund (the conditions of the ticket allow this, less a cancellation fee).
The consultant apologised and manually converted it into a refund however it has still not reached my credit card as of today, 26 September. That is now 12 days from "my" cancellation and 8 days from the agent's.
Is this usual? Surely in this age of electronic banking, it should have been almost automatic, notwithstanding the error of giving me a voucher in the first place.