I'm looking for some advice if I may.
I have a fully cancelled (due to e-ticketing failures on Qantas' behalf) Rewards Itinerary of which I am waiting for a large number of points and taxes to be refunded.
The booking in question had a number of changes made to it during it's lifetime:
Original booking - 418400 points + $818 taxes charged
Change 1 (flights added) - 359000 points + $1147 taxes charged
Change 2 (flights removed) - 0 points charged + $550 taxes charged
Change 3 (flights added) - 0 points charged (due to not being ticketed properly) + $847 taxes charged
Change 4 (whole booking cancelled) - 0 points / taxes charged
This booking is now fully cancelled with no sectors having been flown.
One of the flights on the booking was MXP-DOH for August. Change 4 occured on 09/05 - after which time the booking in MMB showed an unconfirmed flight from MXP-DOH for that day, on the 09/05.. the day I canceled the whole booking - has anyone seen this before?
I am owed ~777k points & $3361 in taxes
It's now been almost 1 month since the final change (booking cancelation) went through, I'm yet to receive any points or taxes back. I'm worried if I call to chase a refund for this now totally defunct, canceled booking that they will somehow manage to cancel one of our alternative award bookings!
Is it worth following up yet, or should I wait patiently?