Rebekkap
Active Member
- Joined
- Sep 3, 2010
- Posts
- 898
I flew LAX-MEL on Good Friday, arriving MEL Sunday morning. I was lucky to catch the flight - if I hadn't wanted to be early at the airport to check out the new first class lounge, I would have missed it. Why? Because Qantas apparently can't get their act together when it comes to daylight savings ending. My eticket - a partial screenshot attached - said the flight left at 11.30pm. It didn't - it left at 10.30pm. At no point did Qantas bother to notify me there had been a time change. The wrong time caused trouble at the MEL end where I had organised to be picked up - from a flight landing at 8.30am, not 7.30am. Because waiting for an hour at the airport is really what you want to do when you get off a 15 hour flight. Poor form, Qantas. Even poorer form is that I emailed customer service 12 days ago to express my extreme displeasure at the whole thing and haven't yet heard back. Although considering I am still chasing a points claim for points earned on 10 January, which I have now discussed with them three times, and a fourth email sent today, I suppose 12 days is really not *that* bad. Honestly, I usually defend Qantas - I love flying with them - but I'm feeling really disappointed with the total lack of customer service when not in the air. I'm WP - you'd think that would at least warrant a "we're looking into it" response.