How does Accor treat you as an Elite guest?

[Muppet501st]

Property: Mercure Townsville
Status: Diamond +
Room booked: can’t remember
Room upgraded/type: maybe ?
Early check in/late out: not needed
Welcome drink: Yes,
Welcome amenity: yes , see image
Recommend: yes

Back up north and was allocated a newly renovated room, located to the right side of the property from reception. Haven’t been over that side in years. Decent but small room, I do like the firmer bedding.
Welcome gift better than 5 star properties.
And a walk in shower for the win.

 

[esseeeayeenn]

Sometimes you need to push back on the staff.
I think if you are spending upwards of $30k or even more you are entitled to push your case for a decent upgrade

Exactly.
Especially as my current Diamond status was achieved solely on spend, without the assistance of a Signature subscription.

 

[ant-au]

All this talk of MGallery and Sofitel... I've got a few stays coming up!
Be interesting to see how they all perform.

Staying 2 nights in CBD prior to wedding - Sofitel Sydney Darling Harbour . Booked LUXURY ROOM, Darling Harbour View.
2 nights in ADL after wedding "mini honeymoon" - The Playford Hotel Adelaide - MGallery Collection. Booked 'New York Style' Loft Suite
2 nights in ADL after wedding "mini honeymoon" - Sofitel Adelaide. Booked JUNIOR SUITE (Suite night upgrade)

 

[goldenhorn]

Not according to the media it wasn’t…

Oh dear. Yes, we saw police cars and officers surrounding the hotel on Monday morning as we were enjoying breakfast and going in and out of the building and we just couldn't work out why. The penny dropped today when I read the papers.

 

[Holiday.with.Ken]

Property: Fairmont Century Plaza Los Angeles at Beverly Hills
Status: Gold
Room booked: Standard - HERA 3rd night free
Room upgraded/type: Signature One Bedroom Corner Suite 90m2
Early check in/late out: 4pm
Welcome drink: Yes,
Welcome amenity: yes
Recommend: yes

 

[elanshin]

Property: Pullman Lyon
Status: Plat Explorer +
Room booked: Superior King Room for 130 euro a night
Room upgraded/type: Junior Suite on top floor.
Early check in/late out: Neither needed
Welcome drink: in app
Welcome amenity: fragrance
Recommend: Yes. Very new (under 3 years old i believe), excellent welcoming staff who gave us a crash course on Lyon and some of his favourites (on top of the regular hotel stuff).

It's pretty much attached to the main station for TGV and other places. For this price definitely worth considering over the Sofitel and MGallery in city centre (Sofitel seem to have complaints its a bit dated).

 

[Flyfrequently]

Property: Pullman coughet Panwa Thailand
 Status: Accor+ Explorer Platinum
Room booked: Deluxe Seaview
Room upgrade: No but not expected

Early check-in: Not required
Late check-out: Yes 4pm
Free wifi Yes

 Rate :The rate I had booked initially as fully flexible 15% off via Accor for 6 nights same category was ~$1530
 note, I subsequently booked 7 nights with inclusions via LE ~$1700 *


Had I booked through Accor, hotel email advised the following

As a valued ALL Accor+ Explorer Platinum member, you will enjoy a range of exclusive benefits during your stay, including:
• Priority check-inWelcome drinkPriority early check in at 08:00 hrs. and late check out until 17:00 hrs. (subjected to availability)Complimentary room upgrade to next room category (subjected to availability)VIP amenity set up in the roomComplimentary breakfast is applicable for one room only exclusively for the member cardholder.While our resort does not have an executive lounge, you will receive one complimentary glass of sparkling wine per person at Aqua Restaurant for breakfast each morning, along with a daily rotating special breakfast menu(7 days, 7 menus) with ALLAccor+ Explorer Benefits

Free Breakfast:Yes, in Aqua Restaurant as LE but if via Accor - yes, but along with other guests as no Lounge.
Noticed Prawn and Avocado coughtail one morning for Platinum guests. as daily special dishes.

Welcome drink:  would be in the App, can use anywhere, selected drinks

LE free flow hour drinks was more extensive - especially coughtails

Welcome amenity: No not expected as LE

Recommend: Yes, would stay again

* LE included, 2 massages, 2 course lunch or dinner, free flow coughtail hour- excellent value.


Met the GM at breakfast one morning.
He was curious to know why as Platinum, we booked through LE.
Said due to cost and inclusions.
Hotel is promoting an All Inclusive package until October but hard to find on website.
This is their quiet time of year due to rainy season- only had a sprinkle the whole week we were there!

 

[Flyfrequently]

Property : Pullman coughet Karon Beach Thailand
 Status: Accor+ Explorer Platinum
Room booked : Junior King Seaview Suite
Room upgrade : Yes, Superior King Seaview Suite
Early check-in : Not required
Late check-out :Yes - 4pm offered but left at 1.30pm
Free wifi : Yes though quite patchy by the pools. The resort is vast, 75 acres, 5 pools and many restaurants.
Rate : Accor +flexible 15% off 4 nights x $231 pn = $924
Free Breakfast : Yes, in Panorama Lounge or Malaeng Por Restaurant.
We chose the restaurant for the variety.
First two mornings offered sparkling wine


Welcome drink:  in the App, can use anywhere, selected drinks.


We chose the Seafarer's pool bar


Welcome amenity : Flowers, Macarons and Fruit.
Cake and Prosecco to celebrate 50 years.


GM very kindly arranged for canapes to be delivered as we were arriving after Panorama Lounge hours.


Recommend : Yes, would stay there again.

Met the GM in the Lounge, he has been to many Victorian wineries as his sister lives here. Nice bloke, all great staff.

This is their quiet time of year due to rainy season, a storm on the first night but otherwise great albeit the weather hot 30° and humid.
In high season prices are almost double.