How does Accor treat you as an Elite guest?

[jase05]

Whatever. Like I said, its the actual customer experience that counts, in Sofitels globally, not who is pushing the paper in one country or region.



That would be a surprise. M Galleries being more of 'bespoke' characteristics, 'telling the local story' type of thing. I know that's not consistently the thing, but if they were to re-brand to MGallery, you'd think they'd not choose a glass tower in the Adelaide CBD (which is an excellent Sofitel, IMHO).

Broadbeach? Sure - very Surfers.

Not so much as a MGallery but talk around an Adelaide rebrand potentially in the next couple of years.
Funnily enough one rumour was rebranding it to a Pullman and the Pullman rebranding to a Novotel but who knows

 

[jase05]

It also depends on suite types etc

Receive an upgrade to the next room category, if available at time of check-in. Excludes villas, one-of-a-kind suites, speciality suites and presidential suites.
If unavailable, the hotel will seek to allocate you an enhanced room in your current room category i.e. a higher floor, more desirable view, corner room or better amenities.

As a Diamond though that was very poor by the hotel and I’d definitely be complaining

 

[elanshin]

Ill write a report at the end but this is now 2/2 Mercure hotels in Italy that have "upgraded" me to a bigger room. The more interesting part of the upgrade is giving us free mini bar (albeit mainly soft drinks and sparkling water).