How does Accor treat you as an Elite guest?

[jase05]

I'm not sure where MGallery collection sits in terms of tiers but It's definitely one of my favourites when compared to Sofitels.

We have stayed at plenty of MGallery’s and have enjoyed most.
The MGallery Muse Langsuan in Bangkok was to this date our favourite hotel in Bangkok and when it moved from the Accor stable we were very upset

 

[yangry]

Property: Swissôtel Nankai Osaka (Japan)
Status: Accor+ Platinum
Room booked: Swiss Advantage Room King Plus
Room upgraded/type: Upgraded to a 'Select' room but it was hard to tell.
Rate: ALL Accor+ Explorer - 15% off flexible rate, ¥34,850
Early check in/late out: Late checkout offered but not required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes in app
Welcome amenity: Some fruits and a small chocolate birthday cake
Recommend: Yes

We only had around 24 hours in Osaka (in and out of Kansai Airport), and the location of Swissotel Nankai Osaka was ideal. Took a train directly from the Airport and the hotel was right within Namba Station.

Only had a minimal upgrade to a 'Select' room but that might be a function of us travelling with others (we had connecting room, which was not requested but was appreciated).

We initially booked three rooms but got an email from the hotel saying there's a limit of two rooms that I can book with the applicable rate. Had to book the third room separately in another person's name.

Breakfast was very very good. Did not have time to visit the lounge.

Property: Novotel Ulaanbaatar (Mongolia)
Status: Accor+ Platinum
Room booked: Standard King Room with 1 King size bed and sofa
Room upgraded/type: Junior Suite with 1 king-size bed and sofa
Rate: ALL Accor+ Explorer - 15% off flexible rate + Member's Stay Plus benefit, $287.04 for two nights
Early check in/late out: Not required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes, cardboard voucher
Welcome amenity: None
Recommend: Yes

Stayed here for two nights before heading out to the Mongolian steppe. Location was reasonable, there are a number of shops around including a supermarket. 10-15 minute walk to various museums and the Sükhbaatar Square.

Appreciated the upgrage to the Junior Suite but otherwise a fairly unremarkable stay. Breakfast was reasonable.

Property: Sofitel Kunming (China)
Status: Accor+ Platinum
Room booked: Luxury Room City View, One King-size Bed
Room upgraded/type: Same room but on an Executive floor (which was a non-upgrade at all given my status)
Rate: Free night with Accor+ China, then ALL Accor+ Explorer - 15% off flexible rate + Member's Stay Plus benefit, $0 for the first night, $146.98 for the last two nights
Early check in/late out: Not required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes, in app
Welcome amenity: Fruits
Recommend: Yes

It was my first time using the free night benefit of the Accor+ China, very straight-forward. Booked through the Accor mini program within WeChat, recieved a confirmation email strightaway, and stay appeared within my Accor account strightaway.

The location of the hotel was ok, there's not a lot for tourists within the vicinity of the hotel. We travel to places by Didi, which was very convenient (never more than a two-minute wait) and cheap.

Breakfast spread was very very good. Lounge was reasonable, very friendly service at the lounge, as I needed help with some of the Chinese apps and with booking attractions that required a Chinese phone number, which I didn't have.

Our room was a little bit warm which we mentioned in passing to a lounge staff on Day 2 but it was not fixed.

 

[Seat0B]

Staff were impeccable. I've never seen staff pay attention to such little detail. As an example, on the day I was departing, I had ordered a taxi and when I got into the car, the staff member realised it was a little cramped for me and adjusted the seat for me without prompting. Similarly, at the restaurant for breakfast, the staff member asked whether I wanted to sit in the same location as the day before. The entire experience felt incredibly personal.

I would definitely return back depending on my activities but the location and staff make it a stand out for me. As a point of comparison I would take this over the Sofitel at Sukhumvit if the location was suitable.

I'm not sure where MGallery collection sits in terms of tiers but It's definitely one of my favourites when compared to Sofitels.

This was our experience of the VIE MGallery in BKK too when we stayed there in late 2024 - really liked it a lot. So much so that we will be staying there again on our upcoming "Christmas in the Middle East" trip as as lazy stop over on the way home in early January 2027. I won't even bother looking at other Accor properties there.

 

[jase05]

Property: Pullman Adelaide
Status: Explorer+ Diamond
Room booked: Deluxe, 1 King, City view room
Room upgraded/type: Yes, Junior suite (not really a suite IMO)
Rate: Hotel Sale 20% off, $200p/n
Early check in/late out: Arrived at 5pm, late check out offered until 3pm but only required 1pm
Free internet: Yes.
Welcome drink: Yes, 2 of beer, wine, spirits including top shelf
Welcome amenity: Bottle of Chardonnay, chocolates, fudge and cookies. Parking fee waived
Recommend: Yes

Done a hep of reviews in the past and a 2 night stay at what is a solid enough property. We tend to alternate between the Sofitel and Pullman in town just depending on which side of town we want to stay. Hotel lobby was heaving due to the Suns football team playing there but check in was prompt and greeted by familiar faces. Valet parking offered free of charge as very regular guests and asked which wine we would prefer in room. Upgrade from base category to a Junior suite as per normal and yes I don’t how how they are called suites
Regardless the rooms are comfortable, have very comfortable beds and a nice balcony with great views (was terrible weather though) Heating and cooling is very efficient and showers have stacks of pressure. Welcome gift of chocolates, brownies and cookies and a letter.
Had a quick shower and went down to the EL, food range is small and only a very small seating area but always have no problems getting one and the staff are amazing. As soon as we entered Bohman greeted us by name with the usual “Welcome back Mr and Mrs Jase, your usual?” We always have a Scotch and Soda no ice and vodka lemonade with ice and he always gets it just right and always has the next one ready to go before we finish the other. Very proactive in offering drinks up to the very last minute and then after the staff clear out we often stay and finish the drink and it’s a quiet place to relax. Can use the room at any time and help yourself to soft drinks, water and juice.
First night we didn’t feel like eating out as weather was poor so just had dinner at Parc. Meal was great and Accor dining and beverage discount proactively offered. After dinner went to the bar to claim our welcome drinks and initially offered house wine, beer or coffee but Toby came back and greeted us before offering us the “usual” which includes the decent stuff. My standard drink is Belvedere and Lemonadec and Mrs Jase has the Oban 14yo and a dash of still water. Breakfast a bit of a mess both days as hotel was fairly busy but just your standard fare although they do have amazing bacon and pretty decent coffee.
Used the pool on the Saturday whilst Mrs Jase went shopping and basically did very little for the rest of the stay. Another night down there this weekend ahead of a birthday dinner in town

 

[Muppet501st]

Property: Mercure Townsville
Status: Accor+ Diamond
Room booked: Standard room
Room upgraded/type: Upgraded to a 2 bedroom bungalow
Rate: not sure- thru CT
Early check in/late out: not required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes in app
Welcome amenity: box full of badness

Been 2.5 years since my last visit to Mercure Townsville.​

So nice to see the original staff here, especially Bobbi.
Upgraded to a bungalow which feels more like an upmarket mine site donga. But handy if you have luggage as you can park right next to your bungalow.
Breakfast imo is still my favourite, just has the basic Aussie staples, nothing fancy, it’s just right.
Bathroom a little tight, but best of all, quite.
I recommend swimming in the hotel pool not the lake

 

[goldenhorn]

Property: HYDE Perth
Status: Accor Plus Platinum
Room booked: Standard/base room
Room upgraded/type: Upgraded to Super King with Pool View
Rate: ~$330/night
Early check in/late out: Didn't require early check-in. Late checkout offered, 1:30pm
Free internet: yes
Free breakfast: Yes, breakfast was à la carte from Farra restaurant next door
Welcome drink: yes, nice wine list
Welcome amenity: a bottle of white wine and chips

A genuinely groovy hotel and a welcome addition to Perth's Accor hotel scene. Check-in at 3pm was smooth after a short wait, Platinum status was recognised straight away, and we scored a nice upgrade from a base room to a Super King with pool view.

Breakfast is à la carte (made at Farra )with excellent barista-made coffee. Didn't get to try Farra, the restaurant next door, but it looks cool and came highly recommended by other guests. On Saturday night, the downstairs bar had a DJ playing, drawing a lively 30-something crowd, but the music wrapped up by 9pm, and the hotel was quiet soon after.

The pool looked inviting, though we didn't get a chance to use it. Worth noting some reviews mention it's heated to 29 degrees, but staff told us it's currently sitting at 23, a bit cool for winter.

Design is a real highlight; everything feels considered and stylish, and staff matched that with genuinely warm, friendly service. Location is excellent too, an easy walk to the Murray Street and Hay Street malls and close to everything in the CBD.

One downside is that the room's layout isn't very functional. The door to your room opens directly onto the bedroom, so there's no privacy if other guests are in the corridor. And there are also sound issues as a result of this. I was woken several times after midnight by rowdy guests returning to their rooms. So, if noise is an issue, this might be worth considering.

Not a budget option, paid around $330 a night versus about $200 at the nearby Novotel Murray St for the same night, but for the design, service, and overall experience, it's an easy choice over the more average options in Perth if you aren't bothered paying a bit more. If you're price sensitive, I'd still go with Novotel Murray Street.

 

[Cloud9]

View attachment 515190

That looks a quality benny. Will give this a try if I ever have to spend a night in the wild west.

 

[ellen10]

Thanks for the review @goldenhorn, I am looking at staying at this hotel in September. Actually also looked at the Novotel Murray Street, which is more expensive for the same stay.
If the restaurant is next door does it give the 30% dining discount? We would have to pay for breakfast.

 

[Daver6]

Property: HYDE Perth
Status: Accor Plus Platinum
Room booked: Standard/base room
Room upgraded/type: Upgraded to Super King with Pool View
Rate: ~$330/night
Early check in/late out: Didn't require early check-in. Late checkout offered, 1:30pm
Free internet: yes
Free breakfast: Yes, breakfast was à la carte from Farra restaurant next door
Welcome drink: yes, nice wine list
Welcome amenity: a bottle of white wine and chips

A genuinely groovy hotel and a welcome addition to Perth's Accor hotel scene. Check-in at 3pm was smooth after a short wait, Platinum status was recognised straight away, and we scored a nice upgrade from a base room to a Super King with pool view.

Breakfast is à la carte (made at Farra )with excellent barista-made coffee. Didn't get to try Farra, the restaurant next door, but it looks cool and came highly recommended by other guests. On Saturday night, the downstairs bar had a DJ playing, drawing a lively 30-something crowd, but the music wrapped up by 9pm, and the hotel was quiet soon after.

The pool looked inviting, though we didn't get a chance to use it. Worth noting some reviews mention it's heated to 29 degrees, but staff told us it's currently sitting at 23, a bit cool for winter.

Design is a real highlight; everything feels considered and stylish, and staff matched that with genuinely warm, friendly service. Location is excellent too, an easy walk to the Murray Street and Hay Street malls and close to everything in the CBD.

One downside is that the room's layout isn't very functional. The door to your room opens directly onto the bedroom, so there's no privacy if other guests are in the corridor. And there are also sound issues as a result of this. I was woken several times after midnight by rowdy guests returning to their rooms. So, if noise is an issue, this might be worth considering.

Not a budget option, paid around $330 a night versus about $200 at the nearby Novotel Murray St for the same night, but for the design, service, and overall experience, it's an easy choice over the more average options in Perth if you aren't bothered paying a bit more. If you're price sensitive, I'd still go with Novotel Murray Street. View attachment 515183View attachment 515184View attachment 515185View attachment 515186View attachment 515187View attachment 515188View attachment 515189View attachment 515190View attachment 515191

I was about to question the pool view form the earlier picks. Clearly I need to look down and not across at the aircon ducting

 

[goldenhorn]

Thanks for the review @goldenhorn, I am looking at staying at this hotel in September. Actually also looked at the Novotel Murray Street, which is more expensive for the same stay.
If the restaurant is next door does it give the 30% dining discount? We would have to pay for breakfast.

Sorry I’m not sure about the A+ discount next door. Breakfast is in the Hyde downstairs bar area but the food is made in Farra and brought across. The quality was excellent. Maybe call them and ask.

 

[jase05]

Thanks for the review @goldenhorn, I am looking at staying at this hotel in September. Actually also looked at the Novotel Murray Street, which is more expensive for the same stay.
If the restaurant is next door does it give the 30% dining discount? We would have to pay for breakfast.

From the exceptions page

• Hyde Perth
  All restaurants and bars: ALL Accor+ Explorer members enjoy 15% off food and beverage

 

[History]

The stay was two weeks ago.

Property: Sofitel Brisbane
Status: Accor+ Gold
Room booked: Classic Room
Room upgraded/type: Luxury Room
Rate: ALL Accor+ Explorer - One Night Free, $254 for a two night stay
Early check in/late out: Not needed, but room was ready an hour and a half prior to arrival
Free internet: Yes
Free breakfast: No, but I purchased it on one of the mornings, used Accor+ discount. Found it underwhelming, but solid
Welcome drink: Yes in app - hot chocolate time!
Welcome amenity: No... and I raised it at reception, and they seemed a bit shocked and instantly gave a chocolate bar. So yes!
Recommend: Yes

I understand some previous criticisms of Sofitel Brisbane, but tbh, I had a lovely time. The air conditioning worked great, the location was absolutely perfect, I appreciated the fridge (take notes, Sofitel at Darling Harbour), and it was absolutely lovely to swim on a Monday afternoon with pretty much the entire pool to myself. Special note to the staff - who were consistently lovely and kind. When I was leaving the pool, I struggled to climb the stairs, and I kid you not, a staff member (who I think was doing some pool & spa checks, idk) asked if I needed help. And of course, Chromecast is always a plus.

The downsides - in the elevator, a little video plays (it's like an ad) with hip hop music and it is awful and not needed. The shub (shower over bath) is rather shallow, which makes getting in and out easier, but if you planned to have a bath, you couldn't. The overall feel of my room may seem dated, but personally, I did not mind.

Note: Sofitel Brisbane is across the road from ANZAC Square, and you should see it. There are a few museums underneath, near the tunnel, and they offer a fantastic insight into Australian military history during the 20th century. These museums had a few staff to answer questions. Nothing to do with Sofitel - but something worth checking out. Just note the Woolworths nearby is closed on Sundays, as are many of the shops in Central station.

 

[QfHrGr]

I appreciated the fridge (take notes, Sofitel at Darling Harbour),

What's wrong with the fridges in the rooms at the Sofitel DH?

 

[History]

What's wrong with the fridges in the rooms at the Sofitel DH?

They don't really cool drinks or food. I stayed at DH in April, and the drinks were warm.

 

[jase05]

They don't really cool drinks or food. I stayed at DH in April, and the drinks were warm.

This belongs on my pet hates list.
Fridges that are room temperature at best are just useless

 

[Cloud9]

This belongs on my pet hates list.
Fridges that are room temperature at best are just useless

Fair warning - they're very nearly that way at Sofitel City Centre in SIN, too. Even in the Prestige Suites... Two days I've got to leave anything in here to "chill" properly.