How does Accor treat you as an Elite guest?

[jase05]

I'm not sure where MGallery collection sits in terms of tiers but It's definitely one of my favourites when compared to Sofitels.

We have stayed at plenty of MGallery’s and have enjoyed most.
The MGallery Muse Langsuan in Bangkok was to this date our favourite hotel in Bangkok and when it moved from the Accor stable we were very upset

 

[yangry]

Property: Swissôtel Nankai Osaka (Japan)
Status: Accor+ Platinum
Room booked: Swiss Advantage Room King Plus
Room upgraded/type: Upgraded to a 'Select' room but it was hard to tell.
Rate: ALL Accor+ Explorer - 15% off flexible rate, ¥34,850
Early check in/late out: Late checkout offered but not required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes in app
Welcome amenity: Some fruits and a small chocolate birthday cake
Recommend: Yes

We only had around 24 hours in Osaka (in and out of Kansai Airport), and the location of Swissotel Nankai Osaka was ideal. Took a train directly from the Airport and the hotel was right within Namba Station.

Only had a minimal upgrade to a 'Select' room but that might be a function of us travelling with others (we had connecting room, which was not requested but was appreciated).

We initially booked three rooms but got an email from the hotel saying there's a limit of two rooms that I can book with the applicable rate. Had to book the third room separately in another person's name.

Breakfast was very very good. Did not have time to visit the lounge.

Property: Novotel Ulaanbaatar (Mongolia)
Status: Accor+ Platinum
Room booked: Standard King Room with 1 King size bed and sofa
Room upgraded/type: Junior Suite with 1 king-size bed and sofa
Rate: ALL Accor+ Explorer - 15% off flexible rate + Member's Stay Plus benefit, $287.04 for two nights
Early check in/late out: Not required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes, cardboard voucher
Welcome amenity: None
Recommend: Yes

Stayed here for two nights before heading out to the Mongolian steppe. Location was reasonable, there are a number of shops around including a supermarket. 10-15 minute walk to various museums and the Sükhbaatar Square.

Appreciated the upgrage to the Junior Suite but otherwise a fairly unremarkable stay. Breakfast was reasonable.

Property: Sofitel Kunming (China)
Status: Accor+ Platinum
Room booked: Luxury Room City View, One King-size Bed
Room upgraded/type: Same room but on an Executive floor (which was a non-upgrade at all given my status)
Rate: Free night with Accor+ China, then ALL Accor+ Explorer - 15% off flexible rate + Member's Stay Plus benefit, $0 for the first night, $146.98 for the last two nights
Early check in/late out: Not required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes, in app
Welcome amenity: Fruits
Recommend: Yes

It was my first time using the free night benefit of the Accor+ China, very straight-forward. Booked through the Accor mini program within WeChat, recieved a confirmation email strightaway, and stay appeared within my Accor account strightaway.

The location of the hotel was ok, there's not a lot for tourists within the vicinity of the hotel. We travel to places by Didi, which was very convenient (never more than a two-minute wait) and cheap.

Breakfast spread was very very good. Lounge was reasonable, very friendly service at the lounge, as I needed help with some of the Chinese apps and with booking attractions that required a Chinese phone number, which I didn't have.

Our room was a little bit warm which we mentioned in passing to a lounge staff on Day 2 but it was not fixed.

 

[Seat0B]

Staff were impeccable. I've never seen staff pay attention to such little detail. As an example, on the day I was departing, I had ordered a taxi and when I got into the car, the staff member realised it was a little cramped for me and adjusted the seat for me without prompting. Similarly, at the restaurant for breakfast, the staff member asked whether I wanted to sit in the same location as the day before. The entire experience felt incredibly personal.

I would definitely return back depending on my activities but the location and staff make it a stand out for me. As a point of comparison I would take this over the Sofitel at Sukhumvit if the location was suitable.

I'm not sure where MGallery collection sits in terms of tiers but It's definitely one of my favourites when compared to Sofitels.

This was our experience of the VIE MGallery in BKK too when we stayed there in late 2024 - really liked it a lot. So much so that we will be staying there again on our upcoming "Christmas in the Middle East" trip as as lazy stop over on the way home in early January 2027. I won't even bother looking at other Accor properties there.

 

[jase05]

Property: Pullman Adelaide
Status: Explorer+ Diamond
Room booked: Deluxe, 1 King, City view room
Room upgraded/type: Yes, Junior suite (not really a suite IMO)
Rate: Hotel Sale 20% off, $200p/n
Early check in/late out: Arrived at 5pm, late check out offered until 3pm but only required 1pm
Free internet: Yes.
Welcome drink: Yes, 2 of beer, wine, spirits including top shelf
Welcome amenity: Bottle of Chardonnay, chocolates, fudge and cookies. Parking fee waived
Recommend: Yes

Done a hep of reviews in the past and a 2 night stay at what is a solid enough property. We tend to alternate between the Sofitel and Pullman in town just depending on which side of town we want to stay. Hotel lobby was heaving due to the Suns football team playing there but check in was prompt and greeted by familiar faces. Valet parking offered free of charge as very regular guests and asked which wine we would prefer in room. Upgrade from base category to a Junior suite as per normal and yes I don’t how how they are called suites
Regardless the rooms are comfortable, have very comfortable beds and a nice balcony with great views (was terrible weather though) Heating and cooling is very efficient and showers have stacks of pressure. Welcome gift of chocolates, brownies and cookies and a letter.
Had a quick shower and went down to the EL, food range is small and only a very small seating area but always have no problems getting one and the staff are amazing. As soon as we entered Bohman greeted us by name with the usual “Welcome back Mr and Mrs Jase, your usual?” We always have a Scotch and Soda no ice and vodka lemonade with ice and he always gets it just right and always has the next one ready to go before we finish the other. Very proactive in offering drinks up to the very last minute and then after the staff clear out we often stay and finish the drink and it’s a quiet place to relax. Can use the room at any time and help yourself to soft drinks, water and juice.
First night we didn’t feel like eating out as weather was poor so just had dinner at Parc. Meal was great and Accor dining and beverage discount proactively offered. After dinner went to the bar to claim our welcome drinks and initially offered house wine, beer or coffee but Toby came back and greeted us before offering us the “usual” which includes the decent stuff. My standard drink is Belvedere and Lemonadec and Mrs Jase has the Oban 14yo and a dash of still water. Breakfast a bit of a mess both days as hotel was fairly busy but just your standard fare although they do have amazing bacon and pretty decent coffee.
Used the pool on the Saturday whilst Mrs Jase went shopping and basically did very little for the rest of the stay. Another night down there this weekend ahead of a birthday dinner in town