How does Accor treat you as an Elite guest?

[jase05]

I'm not sure where MGallery collection sits in terms of tiers but It's definitely one of my favourites when compared to Sofitels.

We have stayed at plenty of MGallery’s and have enjoyed most.
The MGallery Muse Langsuan in Bangkok was to this date our favourite hotel in Bangkok and when it moved from the Accor stable we were very upset

 

[yangry]

Property: Swissôtel Nankai Osaka (Japan)
Status: Accor+ Platinum
Room booked: Swiss Advantage Room King Plus
Room upgraded/type: Upgraded to a 'Select' room but it was hard to tell.
Rate: ALL Accor+ Explorer - 15% off flexible rate, ¥34,850
Early check in/late out: Late checkout offered but not required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes in app
Welcome amenity: Some fruits and a small chocolate birthday cake
Recommend: Yes

We only had around 24 hours in Osaka (in and out of Kansai Airport), and the location of Swissotel Nankai Osaka was ideal. Took a train directly from the Airport and the hotel was right within Namba Station.

Only had a minimal upgrade to a 'Select' room but that might be a function of us travelling with others (we had connecting room, which was not requested but was appreciated).

We initially booked three rooms but got an email from the hotel saying there's a limit of two rooms that I can book with the applicable rate. Had to book the third room separately in another person's name.

Breakfast was very very good. Did not have time to visit the lounge.

Property: Novotel Ulaanbaatar (Mongolia)
Status: Accor+ Platinum
Room booked: Standard King Room with 1 King size bed and sofa
Room upgraded/type: Junior Suite with 1 king-size bed and sofa
Rate: ALL Accor+ Explorer - 15% off flexible rate + Member's Stay Plus benefit, $287.04 for two nights
Early check in/late out: Not required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes, cardboard voucher
Welcome amenity: None
Recommend: Yes

Stayed here for two nights before heading out to the Mongolian steppe. Location was reasonable, there are a number of shops around including a supermarket. 10-15 minute walk to various museums and the Sükhbaatar Square.

Appreciated the upgrage to the Junior Suite but otherwise a fairly unremarkable stay. Breakfast was reasonable.

Property: Sofitel Kunming (China)
Status: Accor+ Platinum
Room booked: Luxury Room City View, One King-size Bed
Room upgraded/type: Same room but on an Executive floor (which was a non-upgrade at all given my status)
Rate: Free night with Accor+ China, then ALL Accor+ Explorer - 15% off flexible rate + Member's Stay Plus benefit, $0 for the first night, $146.98 for the last two nights
Early check in/late out: Not required
Free internet: Yes
Free breakfast: Yes
Welcome drink: Yes, in app
Welcome amenity: Fruits
Recommend: Yes

It was my first time using the free night benefit of the Accor+ China, very straight-forward. Booked through the Accor mini program within WeChat, recieved a confirmation email strightaway, and stay appeared within my Accor account strightaway.

The location of the hotel was ok, there's not a lot for tourists within the vicinity of the hotel. We travel to places by Didi, which was very convenient (never more than a two-minute wait) and cheap.

Breakfast spread was very very good. Lounge was reasonable, very friendly service at the lounge, as I needed help with some of the Chinese apps and with booking attractions that required a Chinese phone number, which I didn't have.

Our room was a little bit warm which we mentioned in passing to a lounge staff on Day 2 but it was not fixed.

 

[Seat0B]

Staff were impeccable. I've never seen staff pay attention to such little detail. As an example, on the day I was departing, I had ordered a taxi and when I got into the car, the staff member realised it was a little cramped for me and adjusted the seat for me without prompting. Similarly, at the restaurant for breakfast, the staff member asked whether I wanted to sit in the same location as the day before. The entire experience felt incredibly personal.

I would definitely return back depending on my activities but the location and staff make it a stand out for me. As a point of comparison I would take this over the Sofitel at Sukhumvit if the location was suitable.

I'm not sure where MGallery collection sits in terms of tiers but It's definitely one of my favourites when compared to Sofitels.

This was our experience of the VIE MGallery in BKK too when we stayed there in late 2024 - really liked it a lot. So much so that we will be staying there again on our upcoming "Christmas in the Middle East" trip as as lazy stop over on the way home in early January 2027. I won't even bother looking at other Accor properties there.