How does Accor treat you as an Elite guest?

[Daver6]

Property: Sofitel Melbourne on Collins (3-night stay, May 2026)


The TVs showing fishing and cooking programs add nothing and kill the atmosphere; the lounge doesn't need them at all. The coffee was disappointing and seemed to come from an automated machine, which is a miss for Melbourne.

I couldn't agree more with this! No idea why they even have TVs in there. They're just annoying noise.

 

[bits]

Property: Sofitel Darling Harbour Sydney
Status: Explorer+ Platinum
Room booked: Corner King
Room upgraded/type: No
Rate: $317.40 red hot
Early check in/late out: Requested and granted 4pm
Free internet: Yes
Free breakfast: Yes, restaurant or lounge
Welcome drink: Yes, used at Champagne Bar for Pommery champagne. Note: no more view of Darling Harbour from here due to the new building in front...
Welcome amenity: Bottle of DeBartoli Red, 2 sparkling waters
Recommend: Not really. Price needs to be $250-300 for me to consider again

General comment:
Disappointing stay on this occasion for the following reasons:

- Executive lounge seems understaffed, especially since afternoon tea, evening canapes and breakfast are totally full. Drinks orders take too long to be delivered.
- Kitchen can't keep food coming out quick enough during evening canapes. At 6.30pm literally all the food along the counter apart from the salad section was empty - not a good look.
- At 9.30am for breakfast all tables taken, either still occupied or used but not reset. Had to find a staff member to clear a table.
- Food offering was generally underwhelming, nothing particularly special (I think Sofitel Wentworth is now better)

Definitely not as nice as it used to be.