How does Accor treat you as an Elite guest?

[Flyfrequently]

What was the lounge like? Especially evening drinks and food offerings?

Didn't make it to Palace Club Lounge as they retracted their offer
On YouTube there is a comprehensive clip 365 days in Accor Hotels.
Kintamani Lounge for Gold "VIP's" has a few snacks and bites at 5.30pm. - 7 pm
They don't really let you know about this, we were the only ones in there apart from one other couple one night.

We were given complimentary coughtails as service recovery due to their misinformation and miscommunication. @Daver6

 

[Cloud9]

Property : Nusa Dua Beach Hotel and Spa - Bali
Status : Accor + Gold
Booking :  Two bookings of 3 nights each


...Duty Manager informed us today that Platinum status will only get Lounge access for Premium room booked, not if lower categories of deluxe and superior.
He stated that it is the hotel policy as part of the HANDWRITTEN COLLECTION....

That rather sounds like it needs to be called out - flies in the face of the published ALL rules that Platinums are given Lounge access where one is available (Fairmonts excluded, of course)

 

[Flyfrequently]

That rather sounds like it needs to be called out - flies in the face of the published ALL rules that Platinums are given Lounge access where one is available (Fairmonts excluded, of course)

I will be emailing GM when we get home @Cloud9
Met up with a friend today who works at Melia, she introduced us to her friend who happens to be NDB Hotel GM's secretary !
Will update here when I get clarification.
This is what they hand out to ALL Gold at check in.

 

[Cloud9]

I will be emailing GM when we get home @Cloud9
Met up with a friend today who works at Melia, she introduced us to her friend who happens to be NDB Hotel GM's secretary !
Will update here when I get clarification.
This is what they hand out to ALL Gold at check in.
View attachment 468650

Let us know how you go, matey. Thanks for keeping us in the loop

 

[pauldab]

That rather sounds like it needs to be called out - flies in the face of the published ALL rules that Platinums are given Lounge access where one is available (Fairmonts excluded, of course)

Nusa Dua Beach Hotel and Spa - Handwritten Collection isn't listed as a property with lounge access for Platinum members.
Not to be confused with the Sofitel next door!

 

[Cloud9]

Nusa Dua Beach Hotel and Spa - Handwritten Collection isn't listed as a property with lounge access for Platinum members.
Not to be confused with the Sofitel next door!

View attachment 468659

Ah, jolly good, there's a Sofitel - all's well, then.

Nevertheless, it's a case of there being a lounge, rather than a lounge for Platinum, that is really the crux here. If the hotel has an executive lounge, the ALL rules are pretty clear that Plat and above should have access.

 

[markis10]

Nusa Dua Beach Hotel and Spa - Handwritten Collection isn't listed as a property with lounge access for Platinum members.

That’s probably a case of Accor it catching up to a new hotel, that list is wildly inaccurate.

 

[pauldab]

Nevertheless, it's a case of there being a lounge, rather than a lounge for Platinum, that is really the crux here. If the hotel has an executive lounge, the ALL rules are pretty clear that Plat and above should have access.

Oh, I agree but one thing I've noticed is the non-mainline brands (those not Fairmont, Sofitel, Pullman, Novotel, Mercure, Ibis) all seem to be add-ons where you need to have a degree in deciphering complicated T's & C's

And for that I only really stay in the mainline brands to maintain my status.

 

[Cloud9]

Oh, I agree but one thing I've noticed is the non-mainline brands (those not Fairmont, Sofitel, Pullman, Novotel, Mercure, Ibis) all seem to be add-ons where you need to have a degree in deciphering complicated T's & C's

And for that I only really stay in the mainline brands to maintain my status.

Fair shout, dude.

I've gone a bit snobbish. I won't touch anything beyond Ibis Styles on the low side, and my default "cheapy" pleasure zone is Pullman.

 

[jase05]

Oh, I agree but one thing I've noticed is the non-mainline brands (those not Fairmont, Sofitel, Pullman, Novotel, Mercure, Ibis) all seem to be add-ons where you need to have a degree in deciphering complicated T's & C's

And for that I only really stay in the mainline brands to maintain my status.

Yeah we have a few stays in Vietnam coming up and some are up near $1k per night and getting information out of them and finding the T&C’s is quite annoying.
Thankfully we have have already re-qualified for Diamond already this year so if I earn stuff all for the stays so be it

 

[Flyfrequently]

That’s probably a case of Accor it catching up to a new hotel, that list is wildly inaccurate.

Interesting that Duty Manager said if I book Premium (which is one step down from Palace Club) upgrade/access is granted.

But if lower category of Superior/Deluxe is booked, access is not granted @markis10
@pauldab @Cloud9
I think I understand their interpretation - not saying it is correct though

Palace Club and Suites get access
Upgrade one level from Premium to Palace Club as Platinum = access
Upgrade one level from Superior = Deluxe Room access ️
Upgrade one level from Deluxe = Premium access ️

Will get it in writing !

 

[Cloud9]

Interesting that Duty Manager said if I book Premium (which is one step down from Palace Club) upgrade/access is granted.

But if lower category of Superior/Deluxe is booked, access is not granted @markis10
@pauldab @Cloud9
I think I understand their interpretation - not saying it is correct though

Palace Club and Suites get access
Upgrade one level from Premium to Palace Club as Platinum = access
Upgrade one level from Superior = Deluxe Room access ️
Upgrade one level from Deluxe = Premium access ️

Will get it in writing !

That'd be handy - and probs worth forwarding onto a central Accor email address as a complaint that they're not adhering to the actual published rules.