How does Accor treat you as an Elite guest?

[DejaBrew]

That is disgusting and I hope you fired off the appropriate emails to Accor

Based on responses here, I sadly am not expecting much response.

 

[jase05]

Based on responses here, I sadly am not expecting much response.

Thankfully I haven’t had too many times where I’ve needed to complain much but when I have I always receive a reply and usually some sort of satisfactory response or offer of some description

 

[Silvia]

Property: Pullman Legian Beach
Status: Accor plus Gold
Room booked: Premium Deluxe King Room Garden View
Room upgraded/type: Yes - Superior Suite King Room Garden View
Rate: $185 a night
Free internet: Yes
Free Breakfast: No
Early check in/late out: Not required
Welcome drink: Yes, Vouchers on app

We decided to start a family holiday in a more popular area. We were going with another family so this suited all of us.

I got contacted a few days prior to advise of arrival time. Very smooth check in with a welcome drink at check in. We got upgraded which was certainly a nice touch. Had a small arrival present of nuts, fruit and a mini cake

The hallway certainly gets noisy with people coming back. We were at the end of the hallway and still heard a fair bit. As we got to the room quite late we were so tired that we crashed.

The room was totally fine. Comfy bed. Our suite had 2 balconies and our living room was huge! Even bigger than the actual bedroom.

We went to the breakfast buffet the next day. The buffet quality was very good with variety. Good value with the Accor plus membership as kids go free.

We redeemed vouchers near the pool. All coughtails, mocktails and beers were included. Surprisingly wines weren’t.

Kids club was quite average but staff were super friendly and with some activities that made things easier. I have found the service overall has been really solid.

In all, it does the trick with all things you would want of out a holiday with the family and is perfectly acceptable.

 

[Cloud9]

Property: Sofitel Singapore City Centre
Status: Platinum Accor+
Room booked: Luxury Room with 1 King Size Bed
Rate: $420
Room Upgrade: Yes: Luxury Premium
Free internet: Yes
Free Breakfast: Yes: with the world's friendliest chef in Racines
Early check in / late out: Yes - early check in offered, but not required (QF35 arrival) - late checkout offered, and complimentary transport to Changi.
Welcome drink: 2 in app
Welcome Gift: 2 plates of 4x Snake Fruit (the second arrived with a note from the general manager later in the evening), plate of chocolates for wife to celebrate birthday.

I am appreciative that there are a lot of mixed reviews for this hotel since the pandemic.

I cannot fault things so far.

Our check in was smooth and quick; and my Accor preferences (high floor, away from lifts) were well in touch. Room 1510 is about as far as you can get from the lift. Quite literally.

We went around the room with a fine tooth comb. Here's our complaint: the TV needs to be updated. I couldn't load Netflix, nor could I easily connect my MacBook Air. REALLY? How is that even a sane complaint? It's not.

Breakfast on the first morning was a dream. The world's friendliest chef in charge of the kitchen: I dare not go past without ordering an omelette. Didn't want to upset him. He had to dart off to take care of something and a colleague of his came in to make my omelette. It was lovely - and we had a little bit of chat (him being a face mask). I never - ever - have an omelette in a hotel for breakfast. This was super lovely. So much so, I walked over after to say thank you to the gentleman. He looked a bit stunned, but said thank you. Fifteen minutes later, he came over and had a lovely chat with my wife and I - my hearing's not great, and I had some issues understanding him through his mask, but it was just so nice to have a little chit chat, and to pass on a sincere compliment.

The Kaya Croissant this morning, bloody hell.

As for the lounge - we've had some solid eating in there; real wok hei on the noodles, and tonight's little chocolate banana mousse desserts were gorgeous. Great cheeses (carried over from the breakfast - I am pretty sure, but why waste food?) and salads there as well.

Barnabas, Kem, and Yaini have looked after us super well in the lounge so far. They're commendable.

Wife decided (after a measly 6 hour trek around the botanical gardens this morning) to spend the afternoon in the bath. And I decided to spend it drinking coughtails and playing video games in the bar in the lobby, 1864. Super friendly staff and a couple of us ended up chatting about video games and nerding it up when the wives aren't around.

Little tip: the gorgeous cakes at the tea/cake counter in 1864 are 50% off after 5pm. I resisted today... And only shall tomorrow because I'll be at MBS destroying my credit card for the birthday girl. But one for the back pocket.

Seriously. Cannot recommend this place highly enough. Top banana, as I would say.

 

[Daver6]

Property: Sofitel Singapore City Centre
Status: Platinum Accor+
Room booked: Luxury Room with 1 King Size Bed
Rate: $420
Room Upgrade: Yes: Luxury Premium
Free internet: Yes
Free Breakfast: Yes: with the world's friendliest chef in Racines
Early check in / late out: Yes - early check in offered, but not required (QF35 arrival) - late checkout offered, and complimentary transport to Changi.
Welcome drink: 2 in app
Welcome Gift: 2 plates of 4x Snake Fruit (the second arrived with a note from the general manager later in the evening), plate of chocolates for wife to celebrate birthday.

I am appreciative that there are a lot of mixed reviews for this hotel since the pandemic.

I cannot fault things so far.

Our check in was smooth and quick; and my Accor preferences (high floor, away from lifts) were well in touch. Room 1510 is about as far as you can get from the lift. Quite literally.

We went around the room with a fine tooth comb. Here's our complaint: the TV needs to be updated. I couldn't load Netflix, nor could I easily connect my MacBook Air. REALLY? How is that even a sane complaint? It's not.

Breakfast on the first morning was a dream. The world's friendliest chef in charge of the kitchen: I dare not go past without ordering an omelette. Didn't want to upset him. He had to dart off to take care of something and a colleague of his came in to make my omelette. It was lovely - and we had a little bit of chat (him being a face mask). I never - ever - have an omelette in a hotel for breakfast. This was super lovely. So much so, I walked over after to say thank you to the gentleman. He looked a bit stunned, but said thank you. Fifteen minutes later, he came over and had a lovely chat with my wife and I - my hearing's not great, and I had some issues understanding him through his mask, but it was just so nice to have a little chit chat, and to pass on a sincere compliment.

The Kaya Croissant this morning, bloody hell.

As for the lounge - we've had some solid eating in there; real wok hei on the noodles, and tonight's little chocolate banana mousse desserts were gorgeous. Great cheeses (carried over from the breakfast - I am pretty sure, but why waste food?) and salads there as well.

Barnabas, Kem, and Yaini have looked after us super well in the lounge so far. They're commendable.

Wife decided (after a measly 6 hour trek around the botanical gardens this morning) to spend the afternoon in the bath. And I decided to spend it drinking coughtails and playing video games in the bar in the lobby, 1864. Super friendly staff and a couple of us ended up chatting about video games and nerding it up when the wives aren't around.

Little tip: the gorgeous cakes at the tea/cake counter in 1864 are 50% off after 5pm. I resisted today... And only shall tomorrow because I'll be at MBS destroying my credit card for the birthday girl. But one for the back pocket.

Seriously. Cannot recommend this place highly enough. Top banana, as I would say.

Impressive being offered the airport transfer! They know who you are

 

[Cloud9]

Impressive being offered the airport transfer! They know who you are

I'm a stupid dick with a Scottish accent and a Bogan address.

If that's how to work the system, we're in real schtook...

 

[dairyfloss]

Property: Hotel St Moritz Queenstown - MGallery Collection
Status: Accor+ Platinum
Room booked: 2 bedroom Alpine Lakeview Suite w/Balcony (A king suite with connected king room)
Rate: NZD $933 x 5 nights
Room Upgrade: No - highest category booked
Free Internet: Yes
Free Breakfast: Yes
Early check in / late out: No early check-in needed / Later check out to 12:30PM (vs 11AM) granted for the suite.
Welcome drink: 3 vouchers via ALL app - went unused.
Welcome Gift: Cheese board and other goodies. No wine or beer.

Another very nice stay at Hotel St Moritz in Queenstown, at the tail end of the NSW school holiday period. Friendly and attentive service throughout the stay, from all the staff that we encountered. My young son particularly liked the staff at reception as they were very interactive with him, offering tours and treats and answering all his questions about how things worked at the hotel

We had dinner on the first night at Lombardi restaurant in the hotel, an Italian style bistro, with woodfired pizzas and a number of quality mains. A very nice meal, and the Accor Plus discount worked as it should, with 50% off for my wife and I, while my boy ate from the cheaper kids menu.

Breakfast (also in Lombardi) was included for all in the room as a Platinum member, and saved us ~$20 per person each day. Breakfast fare is pretty basic, but of quite a good quality. You can order eggs or pancakes as you want them, but otherwise a range of hot buffet items, some breads and pastries, and some fruit, muesli/cereal and juices. Nothing much in the way of cold cuts and salad items - maybe just some smoked salmon. They could have done with some grilled tomatoes or something to go with the other hot stuff (hash browns, sausages, bacon, beans, mushrooms and a house bean cassoulet... which was pretty tasty).

Parking is available on-site, but gets very busy as the sun goes down and people arrive back from the mountains. Parking is $30 per night (that's the already discounted rate for ALL members), and they will valet or look after the car if the lot is full when you need a space. I only needed to do that one time.

Only irritation with this visit - which is outside of the hotel's control - is that there is a sizeable build going on down the bottom of the hill on the cnr of Brunswick St, and it means that pedestrians need to walk down the opposite side of the road behind some traffic cones. The road is not at all lit over there, and so in the evening and after any rain or frost, it gets a bit dicey walking down & back up this rather steep hill.

Now firmly locked in as our annual winter getaway - we'll be back again in 2026.

Cheers,
Matt.

p.s. This stay also puts me within spitting distance of Accor+ Diamond, which I'll sort out next month when I do a status run to capture the last of my QFF WP SCs for the year.

 

[SnowGoose]

Property: Fairmont the Norfolk Nairobi
Status: Diamond
Room booked: Fairmont room with queen bed
Room upgraded/type: Junior suite
Rate: $330
Free internet: Yes
Free Breakfast: Yes as diamond
Early check in/late out: Not needed
Welcome drink: In-app vouchers redeemable for any drink at the bar


One third of the 3 stop Fairmont journey in Kenya and it’s a beautiful 120 year old property. I arrived after midnight and was a little on tenterhooks for check in after my experience checking in with the night staff at my previous hotel had been very underwhelming. However, the gentleman who checked me in here was sharp as a tack. Processed my points burn without a hitch. Nice status recognition and he informed me I’d been upgraded to one of their 3 Karura suites which looks out over the garden, a generous upgrade from the base room I’d booked.

A nice welcome amenity of berries, chocolates, tarts, macaroons and fresh roses waiting in the room.




The suite was well laid out and had a very elegant timeless feel to it. The only thing I didn’t like was the air vent being directly above my head when lying in bed. I had to turn it off due to my irrational fear of something other than air coming out of it and falling on me during the night…









Overall, it’s a great central base (15 mins from the airport) from which to spend a few days in Nairobi before heading out to the Mara. The lack of a gold lounge might be a downside for some but there’s 2 restaurants and a bar to keep you happy. For those looking for a more modern quirky stay in Nairobi I’d suggest looking at the Mgallery which is a new opening last year. Its location isn’t great up near all the embassies but does have lovely views out over the adjacent forest and it has a really great rooftop bar.

Edited to add.. first time ever receiving room number '1' in a hotel!

 

[Daver6]

Property: Sofitel BKC, Mumbai
Status: Accor+ Platinum
Room booked: base room
Rate: refundable
Room Upgrade: No, yes....no.
Free Internet: Yes
Free Breakfast: Yes
Early check in / late out: Not offered or needed.
Welcome drink: 1 voucher in app
Welcome Gift: Maybe?

My last of 7 nights here for work. Arrived at 1:30am or so on the first night. Organised the hotel car to pick me up from the airport as really didn't feel like dealing with finding Ubers at that time of morning on very little sleep. Worked well but very expensive. Uber would be under $20 and this was over $80.

At check-in I wasn't offered an upgrade. They have base rooms, club rooms (pretty confident this is just a base room with lounge access) and then junior, operate, prestige and imperial suites. I enquired about an upgrade and was told only suites are available, so I pushed for that. Was given a junior suite, right at the end of the hallway. Perfect! I had noted I wanted a quite room and if they could leave some fresh fruit for me, that would be appreciated.

No gift or fruit in the room. Calling this a junior suite would be a stretch. The room part had a slightly longer couch against the wall than a regular room. Where it was bigger was the bathroom was more spacious and quite a large dressing area. I was beat so went straight to bed. Room was dead quiet. However, the bathroom walls are frosted glass. Additionally, the shower has an external frosted glass window. No blinds on either, so the room gets light at sunrise. This is a big no from me.

Next morning I let them know that I need a room that remains darks. Turns out all junior suites are the same layout and they'd have to move me to a regular room. I enquired about a bigger suite but told they are all booked out. This was despite it being bookable online which really annoyed me. I mentioned this but they insisted it was booked out. I didnt fight it and took a regular room, which was just find. Remains dark but you do get a bit of hallway noise.

New room at an apology note with some nibbles plus a decent bowl of fruit.

As is typical in India, there are staff everywhere and incredibly helpful and friendly. Sometimes things just seem to get lost in translation, but that's India. I just roll with it.

I had breakfast in the lounge all bar one morning. Usual high Sofitel standards and quite refined.

I picked this being an Accor hotel and relatively central for my needs in Mumbai. 20 minutes to the airport in no traffic and 30 to 35 in traffic. BKC is a nice area (US embassy is just down the road). Not hugely touristy but only a 30 minute Uber so Fort/south Mumbai area.

 

[jase05]

Property: Sofitel BKC, Mumbai
Status: Accor+ Platinum
Room booked: base room
Rate: refundable
Room Upgrade: No, yes....no.
Free Internet: Yes
Free Breakfast: Yes
Early check in / late out: Not offered or needed.
Welcome drink: 1 voucher in app
Welcome Gift: Maybe?

My last of 7 nights here for work. Arrived at 1:30am or so on the first night. Organised the hotel car to pick me up from the airport as really didn't feel like dealing with finding Ubers at that time of morning on very little sleep. Worked well but very expensive. Uber would be under $20 and this was over $80.

At check-in I wasn't offered an upgrade. They have base rooms, club rooms (pretty confident this is just a base room with lounge access) and then junior, operate, prestige and imperial suites. I enquired about an upgrade and was told only suites are available, so I pushed for that. Was given a junior suite, right at the end of the hallway. Perfect! I had noted I wanted a quite room and if they could leave some fresh fruit for me, that would be appreciated.

No gift or fruit in the room. Calling this a junior suite would be a stretch. The room part had a slightly longer couch against the wall than a regular room. Where it was bigger was the bathroom was more spacious and quite a large dressing area. I was beat so went straight to bed. Room was dead quiet. However, the bathroom walls are frosted glass. Additionally, the shower has an external frosted glass window. No blinds on either, so the room gets light at sunrise. This is a big no from me.

Next morning I let them know that I need a room that remains darks. Turns out all junior suites are the same layout and they'd have to move me to a regular room. I enquired about a bigger suite but told they are all booked out. This was despite it being bookable online which really annoyed me. I mentioned this but they insisted it was booked out. I didnt fight it and took a regular room, which was just find. Remains dark but you do get a bit of hallway noise.

New room at an apology note with some nibbles plus a decent bowl of fruit.

As is typical in India, there are staff everywhere and incredibly helpful and friendly. Sometimes things just seem to get lost in translation, but that's India. I just roll with it.

I had breakfast in the lounge all bar one morning. Usual high Sofitel standards and quite refined.

I picked this being an Accor hotel and relatively central for my needs in Mumbai. 20 minutes to the airport in no traffic and 30 to 35 in traffic. BKC is a nice area (US embassy is just down the road). Not hugely touristy but only a 30 minute Uber so Fort/south Mumbai area.

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That’s disappointing.
We had such a fantastic stay there last year. We were upgraded to the Junior Suite and they said the suite came with two way airport transfers complimentary. They pretty much went out of their way to make our stay great

 

[Daver6]

That’s disappointing.
We had such a fantastic stay there last year. We were upgraded to the Junior Suite and they said the suite came with two way airport transfers complimentary. They pretty much went out of their way to make our stay great

No mention of the airport transfers. I'll see what's on the bill when I check out in the morning.

 

[jase05]

No mention of the airport transfers. I'll see what's on the bill when I check out in the morning.

Suites definitely come with the 2 way airport transfers complimentary but I’m guessing that they have not applied those benefits. I’ve heard of some properties not allowing benefits when a room is upgraded but that’s pretty poor IMO

 

[Daver6]

Suites definitely come with the 2 way airport transfers complimentary but I’m guessing that they have not applied those benefits. I’ve heard of some properties not allowing benefits when a room is upgraded but that’s pretty poor IMO

Were you notified of your upgrade prior to arrival?

 

[jase05]

Were you notified of your upgrade prior to arrival?

Yeah, we were still in Bali so nearly two weeks in advance when we got notification of upgrade and that complimentary 2 way airport transfer was on offer.
About a week later I got another email with some pre check in questions including arrival and flight times for the pickup. Was very seamless and had a fantastic driver. I forget the name of the mob but they are used by a few hotels in town.

 

[Ansett Nostalgic]

Property: Hanoi Metropole (Sofitel Legend)
Status: newly minted Accor Plus Gold
Room booked: Luxury room in the Heritage Wing with queen bed
Room 'upgraded'/type: Yes - Grand Premium Room in the Opera Wing (without, no, with, no actually without club lounge access); Grand Luxury Room in the Heritage Wing (definitely no club lounge access)
Rate: Red hot rooms plus breakfast $US324 plus $US36 per night plus VAT (so about $A600 per night)
Free internet: Yes
Free breakfast: No
Early check in/late out: Not required
Welcome drink: Yes, choice of select drinks at the bar. I went for a Charlie Chaplin martini on my third night.
Welcome gift: Fruit, ganaches, candied fruit

My three night stay here was quite a saga.

At the urging of my dad who'd stayed at the Metropole many years ago, I cancelled a booking I had for the Movenpick Hanoi and splurged on the Metropole.

Checked into the Metropole and was informed I was upgraded to a Grand Premium Room, but was also told I wasn't going to be given club lounge access (my first upgrade thanks to status). No biggie as I hadn't paid for lounge access and wasn't expecting it. I was quickly disappointed when I realised the 'upgraded' room I'd been assigned was in the newer Opera wing rather than the newly refurbished, much storied Heritage wing that I'd paid a premium for. I was also confused why my room didn't come with club floor access given this was usual for the type of room I was in, so went to query this at the club lounge itself (as I thought it a reasonable trade-off if I got lounge access for not being in the Heritage wing and the noisy air con), vowing to ask to be moved to the Heritage wing if not.

I was informed my room did have club lounge access so I settled into for a splendid high tea followed by coughtails, champagne and canapes over about four hours. A wonderful time was had, before I retreated to my room.

I went to the main buffet for a (splendid, if pricy) breakfast each morning (which featured both freshly made pho and Vietnamese iced coffee; yum!).

The problems started the next night when I went to have a cleansing ale or two before dinner in the lounge. I had a couple of beers and on the way out, was asked for my room number and was told I didn't have club access asked to sign for $25 worth of beer (being two bottles of Ha Noi beer). At this point, I stated 'huh? your colleague told me I had access yesterday!'

After grizzling to the lounge manager further about this, I eventually signed the chit, but indicated I would be complaining the next day (given the inconsistency about lounge access)

The hotel's majordomo approached me at dinner that night (I went to Le Beaulieu which was very nice as you'd expect for ~$A290 for four courses although you only get a 10% discount with Accor Plus). He agreed to wipe the charge for the beer and to move me to the Heritage Wing. One exchange: 'Why didn't you raise this at check-in?' 'Well, because while not happy with the Opera Wing, I would have been happy with club lounge access like I thought I had as a compromise.'

Anyway, the room I ended up in, the Grand Deluxe, was very nice indeed (with whisper quiet air con I might add), and I'm pleased I ended up here.

The following night, I popped across the street to the MGallery Hotel d l'Opera for dinner (as I was zonked but couldn't face the astronomical prices for meals in the Metropole). They had 2 for 1 drinks at the bar (sadly only Carlsberg on tap rather than anything local) and gave the full 25% Accor Plus discount on my plate of Bun Cha Ha Noi. Came to about $32 all up for two beers, a main and a dessert. Far more reasonable.

Will I stay here again? No probably not, as the Movenpick will probably be almost as nice for one-third the price for a club room (the need for a club room will be rendered moot by looming platinum status).

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(EDIT - clarifying new and old)

Is the Movenpick nicer than the MGallery?