How does Accor treat you as an Elite guest?

[Muppet501st]

Property: Sebel Quay West Suites Sydney
Status: Accor Plus -Diamond
Room booked: Stayplus benefit
Room upgraded/type: no
Rate: $450
Early check in/late out: Wasn't required
Welcome drink: Yes x 2
Welcome gift: Wine and sweets

So I’d originally booked the Harbour Rocks Hotel Syd using my Stay plus night. Being a Saturday night and CNY, where pretty fortunate to have found a room in the Rocks area. And leaving on a cruise the next day, being the reason for choosing that area. Fast forward to early January, it was announced that the Harbour rocks were leaving the Accor group and any booking using points towards payment wouldn’t be honoured. Since I hadn’t used any points and my booking showed a zero $ owing on the stay I contacted Accor + and the best they could do was cancel and return the stay plus night or an Ibis in the city. Yeah, nah. I ended up sending emails to the All Australia and pacific Co, CEO etc. I had 1 email reply from the Sarah Derry’s assistant saying they had successfully moved my booking to the Sebel. So happy with outcome.

The hotel is nice, and the view from the observation deck is great.

 

[Muppet501st]

Property: Pullman Quay Grand Sydney Harbour
Status: Accor Plus -Diamond
Room booked: Harbour view standard apartment
Room upgraded/type: yes, king delux
Rate: $718
Early check in/late out: yes to early check in
Welcome drink: Yes x 2
Welcome gift: Wine, chocolates and platter

Having disembarked our cruise , we made away around the dock to the hotel. Being 9ish, we weren’t expecting our room to be ready, as we were just wanting to drop our bags off and head to the zoo.
We returned back around 1ish and handed the room key, but headed straight to lunch first.
We had been upgraded and wow, what a stunning view and apartment.

 

[Daver6]

Property: Mercure Perth
Status: Accor Plus - Gold
Room booked: Base
Room upgraded/type: Newer building, queen rather than double
Rate: Corporate rate ($207.40 per night)
Early check in/late out: Not required
Welcome drink: Yes
Welcome gift: Nil

Arrived late to a very tired looking hotel - the restaurant closes early and the only place open near by was Macca's.

The room is OK - large enough and the bed is comfortable.

Shower and bath tub - the shower is complete rubbish however.

Breakfast was pretty poor with most hot food items empty - and little effort made to top them up.

One and done.

Apparently the new Novotel is the one to book.

There's actually two Mercures within 100m of each other.

The new Novotel would be better for sure. One side looks right onto the apartment building next door though. As a bonus, Miss Mi is there which is amazing food made better with the Accor+ discount.

 

[sudoer]

Property: Pullman Cairns International
Status: Accor Plus Platinum
Room booked: Executive Suite City Mountain View
Room upgraded/type: No
Rate: Member's Suite Experience, $264pn
Free internet: Yes
Free Breakfast? Yes
Early check in/late out: Indicated on digital check-in that I would arrive between 12-3pm, room ready on arrival at 12:30pm.
Welcome drink: Yes, digital vouchers
Welcome gift: Fruit & cheese plate, bottle of rose, liqueur filled chocolates

Booked one night on a mini holiday/status run. Base rooms were $210 or thereabouts so $264 for a suite felt like a good deal. I also got a NOR1 email a couple of days before the stay pushing an upgrade to a presidential suite for around $100 more.

Check in was a breeze, I asked how the renovations were going. The desk agent mentioned they renovated levels 3-11 during covid, but there was no indication from the owner whether they would continue to renovate levels 12-16.

Was assigned a room on the corner of the top floor which had a good view over the hotel pool and city.



Room was huge but quite dated.



Welcome gift arrived shortly after 3pm.



Redeemed a digital welcome drink voucher at Coco's - Plat unlocks a couple of beers and better spirits, Diamonds get some Spritz options.



Breakfast at Coco's was decent. The usual hot western options, good bakery spread (inc gluten free options), egg station, cold cuts, basic salads, Japanese veg curry, and Nespresso coffee. Used the second drink voucher for a barista made cappuccino which was pretty good.

Overall good value for money and good status recognition, would stay again but might book a renovated room category. The hallway carpets on the non-renovated floors are really in need of replacement - lots of fraying, stains, etc.

 

[oz_mark]

There's actually two Mercures within 100m of each other.

True, and the original is called 'Mercure Perth'.

 

[sudoer]

Property: Peppers Gallery Canberra
Status: Accor Plus Platinum
Room booked: Queen Room
Room upgraded/type: Queen Room with bath
Rate: Room only flexible via corp TA, $156pn
Free internet: Yes
Free Breakfast? Yes
Early check in/late out: Room ready at 11:30am
Welcome drink: Yes, redeemed vouchers for a can of Capital Brewing beer and barista cappuccino at breakfast
Welcome gift: Platinum gift box (4 x Spring Hill slices) and usual De Bortoli bottle

One night stay on a work trip. I usually opt for the Sebel, but Peppers is rarely this cheap so I thought I'd give it a go after a few years, my last visit was as a Gold.

Pleasantly surprised to hear they could check me in at 11:30am. The front desk apologised for not having an upgrade available, but the room was actually a one-category upgrade.

Breakfast buffet was very basic, but hot items could be ordered a la carte. Barista coffee was good. Would stay again at this price.

 

[Silvia]

Property: Novotel Bangkok Sukhumvit 20
Status: Accor Plus - Gold
Room booked: Deluxe room, 1 King Size Bed, City View
Room upgraded/type: executive room - king size bed
Rate: Accor plus members private rate
Early check in/late out: Wasn't required
Welcome drink: Yes x 2
Welcome gift: cake for belated birthday

Currently day 2 of a 3 night stay. Really great location, good amenities and restaurants. Had a friend in a separate room and it was nice that free drink and executive lounge access was extended to her. Free voucher also included coughtails which was great.

Rooftop bar, pool and gym were great. Has a spa onsite and kids club. Would certainly stay here again.

 

[Daver6]

Property: Sofitel Singapore City Centre
Status: Accor Plus -Platinum
Room booked: Luxury room
Room upgraded/type: yes premium room heritage (aka China town) view
Rate: lots. SIN airshow week
Early check in/late out: requested 4pm, only offered 1pm due to high vacancy. Of no use so declined
Welcome drink: Yes but didnt use
Welcome gift: No

Room upgrade is just a higher floor and gives you access to the quite excellent Virgin Active gym (easy access to). Initially a bit miffed by no welcome amenity. Not even the usual chocolate. I wasn't fussed by the lack of wine I wouldn't drink.

I went to the exec lounge on level 6 to find it not there. It's not a bar/funky restaurant. Location is now on level 5. I'd say an improvement on food and drink offerings but not as good a location. Laurent Perrier champagne on offer was a welcome addition. However, the views of the pool and ability to sit outside were better in the old lounge. Had a little discussion with one of the staff about this.

When I came back from dinner on night two, there was a a gift and a lovely note from the lady I was chatting to. Gift was a thermos style water bottle. There were other small things that made this an excellent stay. The room had four different nespresso capsules. Whichever one I used, they would give an extra one of those when the room was made up. They still use the annoying toothpaste in a cardboard packet which is really only one use (kinda silly as most of us brush our teeth twice a day). So I opened both toothbrush sets. Housekeeping obviously figured out what was going on and left a larger toothpaste subsequent mornings.

Breakfast is also now served in the lounge again (it wasn't 12 months ago).

I really love the pool area. It's never busy and just a great spot to unwind for a while after work.

Finally, not just this hotel, but they have the pump amenities in the shower. However, they also have a bath, but no amenities available to use if you use the bath. Rather silly. Not sure what they expect you to do if you are a bath person?!

 

[Brizz]

Property: Sebel Brisbane City
Status: Accor Plus - Gold
Room booked: 1 Bed Apartment
Room upgraded/type: not mentioned - didn't ask
Rate: $290 - corporate rate incl breakfast
Early check in/late out: rNot requested
Welcome drink: Yes but didnt use
Welcome gift: Yes - small cheese platter

One of my regular when in Brisbane - they really only have 2 room types a 1 or 2 Bed Apartment or an Studio.

Restaurant (Crofts) is OK - breakfast is not a buffet, and consists of a coffee, a juice and and one breakfast item.

Orange juice is clearly made up rather than fresh and was watery, but the breakfast food was reasonable.



Shower over the bath - pet hate - but water pressure was good.

 

[Muppet501st]

Property: Sofitel Broadbeach
Status: Accor Plus -Diamond
Room booked: Twin room mountain view
Room upgraded/type: yes, king deluxe ocean view
Rate: $400ish
Early check in/late out: not needed
Welcome drink: Yes x 2
Welcome gift: wine, 4x sparkling water, sweet crossiants and chocolates.

4th working week stay and finally a half decent upgrade. I did have a conversation when checking out last week, about the lack of upgrades, a lounge etc, The day before i received a phone call, usually just an email, and after checking in, a follow up call.

 

[austgap]

Property: Novotel Devonport
Status: Accor Plus -Platinum
Room booked: Standard Room
Room upgraded/type: Yes, Superior Room, Ocean View
Rate: ~$220 booked via AMEX GBT
Early check in/late out: not needed
Welcome drink: Yes x 1
Welcome gift: 2x water, cheese plate and box of Cookies

 

[austgap]

Property: Mantra Charles Hotel Launceston
Status: Accor Plus -Platinum
Room booked: Hotel King Room
Room upgraded/type: Yes, Executive Studio
Rate: ~$200 booked via AMEX GBT
Early check in/late out: not needed
Welcome drink: Yes x 1
Welcome gift: Legacy Red Wine, Sparkling Water, LemonLime&Bitters + Cookie

Classic tired Mantra, everything totally fine for one night however did appreciate the a la carte breakfast which was good quality. Didn't appreciate the 2am fire alarm as much..

 

[austgap]

Property: Movenpick Hotel Hobart
Status: Accor Plus -Platinum
Room booked: Classic Interior Room
Room upgraded/type: Yes, Superior King City View
Rate: ~$250 booked via AMEX GBT
Early check in/late out: not needed
Welcome drink: Yes x 1
Welcome gift: Plate of melted chocolates (which had been left in direct light of the sun...)

Good Breakfast, no coffee or (lobster add) tax.

 

[Lemon_Party]

Property: MGallery Saigon
Status: Accor Plus - Gold
Room booked: Deluxe Room
Room upgraded/type: Yes, Deluxe Grande Room
Rate: ~$180 accor plus red hot room
Early check in/late out: not needed
Welcome drink: Yes x 1 in app
Welcome gift: Fruit plate and some nuts/dried banana combo

Nice hotel with a good rooftop bar. Decent sized and comfortable room. Well located for an evening tourist stroll through the centre of town.
Breakfast was a pretty comprehensive buffet with plenty of options but eyewatering at $30 after 25% accor plus discount applied.
Would not hesitate to stay again at that price.

 

[Lemon_Party]

Property: Novotel Taipei Airport
Status: Accor Plus - Gold
Room booked: King Room
Room upgraded/type: Executive Floor King Room
Rate: ~$160 accor plus red hot room
Early check in/late out: not needed
Welcome drink: Yes x 1 voucher
Welcome gift: Small plate with biscuit, cake and lolly

Needed an overnight room for a layover. Easy free shuttle to and from airport. Arrived late and checked out early so didn't see any of the facilities.
Executive room upgrade was pretty meaningless as the lounge was closed when I arrived and they made a point of highlighting lounge access wasn't included in my upgrade.
Firmest mattress I've had yet - could have slept on the floor.
Given its the only accor option I probably would stay there again...

This trip I got some real mileage out of my apec card. 45 minute queue at SGN departures immigration was completely skipped, but my highlight was pulling up the gate in TPE at 8 minutes past 8 and making the 20 past 8 hotel shuttle. Door to ride in 12 minutes at an overseas international airport has to be close to PB for me...

 

[k_sheep]

Property: Swissotel Singapore
Status: Accor Plus - Gold
Room booked: Base
Room upgraded/type: Higher floor, 2 interconnecting rooms
Rate: About $300/night
Early check in/late out: ... haven't asked yet.
Welcome drink: Yes - very generous! Any drink at like 4 bars for up to $39 per drink. We went to Skai bar on top floor for coughtails.
Welcome gift: Plate of fruit - 1 each of nashi, mandarin, orange, granny smith and red apples.

Decidedly not 5-star beginning - the foyer is incredibly noisy and confusing with a bank of 'check yourself in' computers - none of which would comprehend 2 rooms in one booking. One room had a problem with the air con dripping which was promptly fixed.

Also definite downside - motion activated lights everywhere, which includes when you roll over in bed! Incredibly annoying.

3x nespresso pods per day but that includes 1 decaf so really only 2.

 

[k_sheep]

Property: Ibis styles Tokyo Ginza east
Status: Accor Plus - Gold
Room booked: Base
Room upgraded/type: None I could tell
Rate: Cheap as chips - about $150/night
Early check in/late out: Not required
Welcome drink: Yes - tinnie of beer (kirin or asahi) or juice
Welcome gift: 2x small snack packs (soy crisps and nuts)

Excellent value. Silver or base ALL gets you a juice, gold includes beer, diamond and platinum bubbles or sake. Location was excellent. Can use the dining discount for 1000 yen breakfast (we did not partake). Best part was onsen which had (GASP) free ice cream! Washing machines were 300yen. USB points beside the bed, INCUDING USB C! Overall excellent stay.

 

[dairyfloss]

Also definite downside - motion activated lights everywhere, which includes when you roll over in bed! Incredibly annoying.

My trick for these was to lean one of the turndown slippers over the sensors next to the bed head You can also turn off the night light completely, but I like it to work when heading to the bathroom

 

[ThatMrBlake]

Property: Sofitel Sydney - Darling Harbour
Status: Accor Plus - Silver
Room booked: Superior - Jones Bay View
Room upgraded/type: no
Rate: $570 - Hot Rooms (Taylor Swift Weekend - Ouch)
Early check in/late out: no offer
Welcome drink: Yes x 1
Welcome gift: Nil

Was in Sydney last weekend for the SailGP. Happened to be the same weekend as Taylor swift so everywhere was silly pricing. I was bouncing around my bookings as prices rapidly fluctuated - I even saw the Sofitel for this basic room get as high as 1.9k for the night. Finally settled on the Sofitel when a hot rooms offer came through about 2 days out.

The room itself was nice and while no stated upgrade, I might have got a slightly better view towards the city vs my Jones bay booking. Welcome drinks had to be prompted which was disappointing for a Sofitel. Nothing else really stood out on this stay and I'd likely book something more in the CBD again.

 

[Lynda2475]

So looking for a hotel in Darwin (not at the airport) seems to only be 3 shubless options: Mantra Pandanus, Hilton and Hilton Garden Suites - any recent experience at Mantra Pandanus?

I've rules out Novotel due to the shub situation.