How does Accor treat you as an Elite guest?

[Human]

I brought this to the attention of the floor manager and was provided with free parking and free breakfast for 3 days in lieu of the above issues.

I am not sure if that is an okay benefit to be provided for missing utilities in the apartment or could the hotel have done more ?

Maybe I'm an easy touch but I would be satisfied with the above remedy in lieu of a dishwasher not working.

 

[ksthommo]

Property: Pullman Singapore Orchard
Status: Accor+Platinum
Room booked: Deluxe Premier Room, 1 King Bed, High Floor, Orchard-Paragon View
Room upgraded/type: Club Residence, 1 King Bed
Rate: Red Hot Rooms, 3 nights
Early check in/late out: Early check in not required. Will hit them up for a 2pm checkout.
Welcome drink: Yes (2)
Welcome gift: Box of Macaroons & Fruit
Arrived just on 7pm, check in slow, nothing special.

Checked out the lounge, food had been put away, drinks still available. Lounge staff said take as many as you want.

Had breakfast in the lounge this morning, all good.

 

[Muppet501st]

Property: Sofitel Broadbeach
Status: Accor Plus Diamond
Room booked: Queen, ocean view
Room upgraded/type: no, fully booked
Rate: $500+ stupidly expensive for what it is
Early check in/late out: Not required
Welcome drink: Yes, bubbly in room
Welcome gift: chocolates in room.

Checked in NY's day, longest wait ever experienced there, no priority line. Was told to check back in 2 days time, to see if they could upgrade me. Never happened. Hotel extremely busy- lots of families which i found strange- as lots of more family hotels around.
Also, Europecar have now stationed here and have taken a dozen car spaces, first morning, cars where parked anywhere !!
As i was here for work, i missed breakfast each morning, but the wife did, and every morning, staff had to call reception to confirm Diamond status breakfast. Only positive, is the dining, Room81 on 1 night, and then the other bistro on level 3. Bloody tops.
I have another 15 nights over 3 weeks back here till the end of Feb, pricing is from $300 upwards. But when spending the same amount at Peppers or Mantra, and receiving a lot less points, i'll suck it up.

 

[jase05]

Property: Pullman Adelaide
Status: Accor Plus Diamond
Room booked: Deluxe Room
Room upgraded/type: Yes, to Junior Suite
Rate: Accor Plus Flexible
Free internet: Yes
Free Breakfast? Yes
Early check in/late out: Proactively offered 2pm whilst checking in and accepted
Welcome drink: Redeemed at Salt Restaurant for 2x glasses of wine
Welcome gift: Macaroons, chocolates and bottle of bubbly

Managed to squeeze one last night in before NY and had another pretty decent stay here. We are fairly regulars here so I think that helps with the perks and status recognition and the majority of staff know us by name.
Arrived at the same time as a few tour buses for cricket and drop off point was quite chaotic but Christophe recognised us as we pulled up and made a beeline so that was the car taken care of. Check in a little slow with some new staff and it was quite busy at the time so no problem there. Received upgrade to a suite and asked if we would like a 2pm checkout which I gratefully accepted. EL was very busy and hardly a spare seat which isn’t ideal but thankfully Bohman was on duty and as soon as he saw us he moved a few other guests to accommodate us which we appreaciated and he always looks after us well with plentiful refillls and the obligatory pouring just as lounge service is concluding. Dinner at Salt was very good again and absolutely no complaints about the meal or service with Accor Plus discount already assumed. So once again another good stay and now that the dust has settled on 2023 I realised our O/S travel was down a bit and even our domestic travel was down due to work commitments but 35 nights at the Sofitel and Pullman Adelaide combined went a long way to maintaining Diamond status for another year and finished on 31,908 status points

 

[Muppet501st]

my 2023 travel was down, but since I began booking properties for max points earn, ended up with more SC’s from less nights.
And I’ve got a busy beginning to 2024 , 1 week home till March.

 

[ksthommo]

Property: Mercure Singapore Bugis
Status: Accor+Platinum
Room booked: Signature Loft Room with Queen Bed and Sofa
Room upgraded/type: Executive Loft Room with Queen Bed and Sofa
Rate: Red Hot Rooms, 1 night
Early check in/late out: Room available on checking in around 2pm
Welcome drink: Yes (2)
Welcome gift: Chocolate and Bottled Water

Moved hotels as we were flying out early the next morning.
Stay was good.
Happy Hours 6pm to 8pm, basic drinks and food on offer.

 

[knagelli]

my 2023 travel was down, but since I began booking properties for max points earn, ended up with more SC’s from less nights.
And I’ve got a busy beginning to 2024 , 1 week home till March.

My accor app does not show the status nights and status points , not sure if the status nights are only displayed for the current calendar year.

 

[jase05]

My accor app does not show the status nights and status points , not sure if the status nights are only displayed for the current calendar year.

They get reset at end of calendar year

 

[kangarooflyer88]

My accor app does not show the status nights and status points , not sure if the status nights are only displayed for the current calendar year.

Tap the Account button on the lower right then scroll down and you'll see a heading that says Your status with those details. It will be based on how many status points and stays have been credited to your account this calendar year.

 

[http_x92]

The Accor app showing us the SNU feature as a gold member on the Account tab. It is locked away for us. Throwing us a bone to reach that sweet Platinum status lol

 

[Lat34]

my 2023 travel was down, but since I began booking properties for max points earn, ended up with more SC’s from less nights.

Is there a simple way to list/ filter properties by points earn?

 

[jase05]

Is there a simple way to list/ filter properties by points earn?

Avoid properties that aren’t in the top tier of the following list.
Spend more aswell. Rather than staying a lot of nights at properties that are $150 per night, stay at places that are $400 per night for example.

 

[aikman]

Is there a simple way to list/ filter properties by points earn?

Sort your search results by: Price high to low

 

[SYD]

Sort your search results by: Price high to low

That actually doesn’t necessarily work in Oz, because Peppers (for example) is a coughpy earner but could cost more than a Mercure (which earns at the full rate).

 

[knagelli]

Avoid properties that aren’t in the top tier of the following list.
Spend more aswell. Rather than staying a lot of nights at properties that are $150 per night, stay at places that are $400 per night for example.
View attachment 364949

Can I please check where to find this information and how does that fit into searching properties. ta

 

[aikman]

That actually doesn’t necessarily work in Oz, because Peppers (for example) is a coughpy earner but could cost more than a Mercure (which earns at the full rate).

Yeah I know..... the not so simple way of course is to filter by brand and tick all the brands except for Ibis, Mantra, Peppers, BreakFree, Art Series. Even then it's not really clear. Batman's Hill on Collins for example presumably earns full points but I'm not really sure.

 

[jase05]

Can I please check where to find this information and how does that fit into searching properties. ta

It’s under the how to earn points section on Accor website or app. When you are searching for properties you can filter for price range, hotel brand etc
This is on the app and you can see that I have ticked the brand to filter so it will only show those brands

 

[kangarooflyer88]

Property: ibis Sydney Barangaroo
Status: Accor+Platinum
Room booked: Standard Room, 1 Queen Bed
Room upgraded/type: Room on top floor
Rate: Red Hot Rooms, 1 night ($114.50/night)
Early check in/late out: Not needed
Welcome drink: Yes (2)
Welcome gift: Small bottle of wine

I won't post much here as I've stayed here before back in April and reported on it then, other than to say that the room was adequate, breakfast was available (although not used since on one morning we decided to have Açai and on the other day we had brekkie at the QF Flounge which IMHO will knock the socks off any hotel's breakfast). The room itself had a desk, small couch and bed. Very basic hotel but very close to Darling Harbour (even more so than the ibis Darling Harbour on account that you don't have to faff about to get to Darling Harbour from the hotel).

Welcome gift consisted of a small bottle of wine which was promptly deposited in the suitcase:


Additionally, was given two drink vouchers. What is interesting here (and arguably the only reason I post) is that this hotel has moved away from paper drink vouchers and now use digital vouchers in the app. Basically you open the app, tap on the booking and from there you can access the voucher. Used those two vouchers for coffee for partner and I:

 

[kangarooflyer88]

Property: Sofitel Melbourne on Collins
Status: Accor+Platinum
Room booked: Junior Suite (SNUs applied to Superior Room I believe)
Room upgraded/type: Corner room on 47th floor
Rate: Accor Plus Festive Season Offer - 25% - room only, 4 nights ($266/night)
Early check in/late out: Early check-in not needed, late checkout only granted to noon
Welcome drink: Yes (2) - not used
Welcome gift: Box of cakes, bottles of water replenished every night

Had 4 suite night upgrades burning a hole in my pocket and $200 in Accor gift cards that no Accor hotel has yet to accept which I desperately wanted to use up. Also, it was my birthday and my partner's birthday during this time so decided to go ALL out and book a Sofitel rather than peddle in the ibis and ibis budget stays RooFlyer is notorious for.

As others have noted, I received a welcome email a couple of days before arriving at the hotel with details about my stay. Here's an except of that:

Please find of our operating services and facilities as per below:

1. Breakfast: From 7:00am to 10:30am, Served in the Club Sofitel Lounge daily.
*Please be advised that peak times are 9:00am to 9:30am and we encourage guests to come slightly earlier to avoid this busy period.
2. Le Goûter: From 1:00pm – 3:00pm, Sofitel’s French inspired afternoon tea experience.
3. Canapés: From 5:00pm – 7:00pm, Servings of a selection of alcoholic beverages along with Antipasti, Charcuterie, and Hot Canapés.
4. Sweet Dreams: From 7:00pm – 7:30pm, Selections of sweets along with coffee and tea.

Checked via the executive lounge on the 35th floor and the service was impeccable. Not only were they able to check me in and explain the benefits of my stay in great detail but they also managed to redeem the $200 in Accor gift cards I had.

We then proceeded to the 47th floor which was where our Junior Suite was. I will point out that I was a bit disappointed in the room in the sense that we weren't upgraded to a higher room (given my Accor status and the fact we're staying for 4 nights). Also the Junior Suite whilst spacious technically isn't a suite in the sense that the bedroom and the living area are in the same room. Anyway, the room itself wasn't bad:



The bathroom consisted of a separate shower and bath tub (no shub for those afraid of shubs!). The lights could all be controlled with a panel on the side of the bed. Climate control was good and bed was comfy.

As a Platinum I am eligible for lounge access and free breakfast at this property. Breakfast can either be had at the lounge or at the adjacent No35 restaurant on the 35th floor. The benefit of the lounge breakfast is it is more quiet than breakfast at the No35 restaurant. Additionally a-la carte ordering off the menu is possible in addition to the small buffet they provide. The downside to having breakfast at the lounge is the buffet selection isn't as large as the restaurant. Breakfast was served from 6:30 to 10:30 AM

Speaking of lounge, the Executive Lounge is open until 8 PM and hosts a number of culinary experiences throughout the day such as canapés and high tea. We stopped in a couple of times to enjoy these experiences:


The hotel also has a couple of restaurants. There is the aforementioned No35 restaurant on the 35th floor, the atrium on the 35th floor and I think also a restaurant on the ground level. Importantly, the No35 restaurant offers the usual Accor+ dining discounts on everyday except holidays and exclusion days. I decided to book dinner for my partner and I on her birthday, making the reservation at the lounge. When we arrived at the restaurant and were seated the host asked if it was a special occassion and I mentioned it was my partners birthday. The restaurant itself has a two course ($90) or three course ($110) prix-fixe menu, along with small sides that can be purchased for a nominal fee and a decent wine and booze menu. We settled on the two course menu along with a side of potato wedges and it was good. Afterwards, the waiter came by with a present:


After the Accor+ discount the total cost of the dinner was $106 for both of us.

Some other thoughts: the hotel has a gym on the 36th floor which has a number of bikes including pelotons, a variety of strength training machines, weights, and most importantly two massage chairs of decent quality.

On the night before checkout I headed to the lobby to see if I could be granted late checkout. Reception offered standard complimentary check out of noon. Ordinarily I would argue with reception on this but thought better of it, particularly if we manage to get Qantas to switch us onto QF9 (in which case we'd want to be at the airport earlier anyway).

Overall, a good stay and certainly well worth the money spent.

-RooFlyer88

 

[sudoer]

Property: Fairmont Makati, Manila
Status: Accor Plus Platinum
Room booked: Gold Corner Suite
Room upgraded/type: No, but next category was Presidential Suite.
Rate: Mish-mash of Stay Plus + surplus, SNU, and regular paid booking.
Free internet: Yes
Free Breakfast? Yes - as offered to all Fairmont Gold guests
Early check in/late out: 4pm checkout requested and granted at Gold Lounge
Welcome drink: Yes, redeemed for drinks at Mistral Rooftop Bar in the adjoining Raffles. Had very limited options e.g. $5 local San Mig only, $8 local craft beer not included
Welcome gift: Nothing at all. Raised in post-stay feedback form.

Stayed for three nights when switching between PNRs on the way back to Australia.

Pre-arrival experience was poor. I received an email from the Fairmont Gold team three days prior asking if they could help with transfers, spa, restaurant bookings, etc. I responded to ask for help and info about transfers and spa, but got nothing back. Two days later, while en route to MNL on JL, I used the onboard wifi to follow-up and say I had no need for transfers anymore but still wanted to answers about the spa. They responded with transfer costs BUT no answers to my spa questions.

The room was very large but quite tired. Relatively small TVs, tech panel from the 90s (lights/aircon) which didn't actually turn off all lights. No Chromecast. Massive bathroom with varying hot water - never cold, but sometimes just luke warm during peak early mornings and evenings. This made the bath less useful as it would be about room temp after filling up. On the first day one of the bathroom basins was plugged shut with a broken open/shut lever) seemingly fixed by housekeeping on their first visit.



I noticed on the 2nd day that the room allocated was on L6, but the Gold floors were marked in the lift as L7-8. There was a noticeable difference in the hallways - L6 had old, musty carpet, with the smell covered with diffusers, but L7-8 looked renovated. I was going to raise it, but couldn't be bothered moving half way through the stay as we'd opened multiple suitcases and set ourselves up.

We tried breakfast in both the lobby restaurant Spectrum and the Gold Lounge. Spectrum had a vastly superior selection with all bases covered - western, filipino, Chinese, Indian, bakery, juices, salad bar, fruit bar, etc. The Gold Lounge boasted a small buffet and an a la carte menu (attached) which was really just plated buffet items from Spectrum brought up to the lounge. We had the a la carte french toast and wonton soup, and these both arrived stone cold and were identical to the buffet items. The Gold Lounge was significantly quieter and a nicer place to have a slow meal, but Spectrum is the pick if you want the selection and don't mind a bit of noise.

The gym was massive and usually pretty quiet. The pool area was quite large although popular when the sun was out. The adjoining Raffles has its own pool, but those guests can also access this pool/gym/spa area. There was a bar by the pool too.



The Gold Lounge canapes were quite substantial, and there was both a self-service bar as well as table service coughtails (see p4 on attached menu)



We wanted to make a same-day spa booking, but apparently you need to make a reservation at least 24 hours in advance! Have never come across this before, I guess they just bring 3rd party masseuses in when needed. We elected to use another service nearby which was about 1/5 the price.

On our final day I asked for a late check-out at breakfast in the lounge, and was granted 4pm on the spot. I'm not sure if this had anything to do with status, or if it was just because I was a Gold guest and it was a Monday in early Jan, which was noticeably quieter than the weekend.

I was sent a feedback form on the day of checkout and left constructive criticism about lack of status recognition, assigned on non Gold floor, etc. Received an "our fault but too bad, see you next time" sort of response. Considering the price of Gold rooms I think I'll try another property next time I'm in MNL.