This has frustrated me in the past so I’m pretty forward now in contacting a hotel to let them know my expected arrival time and for any welcome amenities to be timed accordingly. By far and away the best for me has been the SO in Auckland. The Club staff would reach out themselves as I often arrived after midnight. Knowing I’d miss the lounge service they’d leave me a bottle of red and a note on the desk directing me to a generous platter of cheeses, smoked salmon and cold meats with fruits and crackers, glad wrapped in my fridge. The crackers got a bit soggy but at least I knew that everything was fine to eat that night or the next day as I wished.the cheese plate went to waste. Why do they do this? Either put it in the fridge or deliver it after the guest has checked in
Too bad to see how poorly Fairmont treated you as a Platinum. I was honestly considering staying here for a couple nights, especially with some of the Accor+ offers and promotions that recently came into my mailbox. Hopefully the raid the fridge benefit was honoured as a platinum staying at a MGallery property.Property: Fairmont Resort & Spa Blue Mountains (MGallery)
Status: Accor Plus Platinum
Room booked: Standard 2 x Queen room
Room upgraded: No
Rate: Accor Stay Plus (one night), Accor Stay Longer & Save second night
Free internet: Yes.
Welcome drink: Yes, 2 vouchers, despite three guest on the booking. Bottle house red and cheese plate (wasted - see below). Two bottles of water
Early Check in/out: Yes, 1pm checkout granted.
A very disappointing stay for what claims to be a five-star hotel. I’d rate it below Accor’s mid-tier properties - Novotel and Mercure.
As you’ve now discovered, those rooms near the pool are to be avoided. Often a strong smell of chlorine too.Property: Novotel Sydney Central
Status: Accor Gold
Room booked: Standard King
Room upgraded: to Standard King with Balcony
Free internet: Yes.
Welcome drink: yes, one
Early Check in/out: Not required
Arrived and showed my Gold card and as they were fairly full was offered a room with a balcony as an upgrade but they were apologetic that it was on the lowest floor. The balcony was immediately above the pool. Thankfully, the pool is out of action (they seem to think it might not be available to June at the earliest) and the balcony was pleasant until about 8pm when very bright lights on either side of the balcony turned on and shone right up the wall. Rest of the evening inside room with blinds drawn.
Given one drink voucher, but no water and no welcome amenity. I will be sure to contact Accor hotels that are booked through corporate TA to add my status information beforehand, with my previous organisation I could book my hotel and get a reimbursement afterwards.
Breakfast as per description by @Captain Halliday. Omlette was excellent.
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Whilst I would agree with you during pre-COVID times, I would argue anyone booking a hotel should try and get one near the pool, that way the chlorine will kill off the COVID in the air near your room!As you’ve now discovered, those rooms near the pool are to be avoided. Often a strong smell of chlorine too.
Breakfast in the main restaurant was also a disappointment.
Yes I remember your report of the Veuve. Was not the option on my visit either night.I'm surprised you didn't like the breakfast. When I stayed in October there was a huge breakfast spread of all sorts of options including things like bowls of smashed avo and Chinese steamed dumplings, easily equal to the sort of huge breakfast buffets I have seen in fancy resorts. Maybe it has changed?
They were pouring a vintage Veuve Clicquot in Club Millésime with evening canapés when I was there too. It was amazing.
only open at set times so quite disappointing that this benefit does not exist prior to 3pm