How does Accor treat you as an Elite guest?

Daver6

Senior Member
Joined
Dec 31, 2011
Posts
8,071
Qantas
Platinum
Virgin
Gold
Property: Mt Lofty House
Status: Accor Plus Silver
Room booked: first night classic room (base), second night Piccadilly Garden (base +1)
Room upgraded/type: Piccadilly Valley (based +2) for both nights.
Rate: First night Accor Plus Free night, second night Amex FHR booking
Free internet: Yes
Welcome drink: 2 drink vouchers. Usable for any drink off the bar list by the glass including coughtails (see images next post)
Early check in/late out: Amex rate enabled 4pm late checkout but only needed 2pm.

Overall an excellent stay. Very friendly staff. Dining at the restaurant was excellent. Gin spritz or sparkling wine on arrival in reception. Two fresh cookies and bottle of sparkling wine in the room. When shown to the room and the cookies MrsDaver6 pointed out that she can't eat chocolate. They baked some fresh non-chocolate ones for her. More cookies on departure remembering the dietary requirements. All guest also receive a book about the property. Took the daily property tour on the first evening which was informative and included a glass of sparkling.

Room with the improved view was certainly worth it. Only gripe with the room was the very limited wardrobe space.

20211108_141526.jpg 20211108_142717.jpg 20211108_142723.jpg 20211108_142731.jpg 20211108_142737.jpg 20211108_142749.jpg 20211108_142759.jpg 20211108_144159.jpg )
 

kpro

Member
Joined
May 26, 2012
Posts
206
Property: Sofitel Darling Harbour, Sydney
Status: Accor Plus Diamond
Room booked: Superior Room
Room upgraded/type: Initially, no. Eventually yes.
  • Received Superior Room with no view despite Darling Harbour view and standard suites available.
  • Escalated to Millésime Lounge manager who stated that the suites available were not for upgrade purposes, and then when pushed further stated that an upgrade could only be provided to the Darling Harbour View room. Could not explain why I was in the base room and not upgraded to the view room type in the first place.
  • Escalated further to General Manager, received Prestige Suite.
Rate: Corporate Rate
Free internet: Yes
Welcome drink: Yes – 2 vouchers for premium drinks, very good selection at Champagne Bar.
Early check in/late out: 4pm late check out granted.
VIP treatment: Bottle of wine and selection of dessert canapes.
Overall opinion: Hard product very good, minimal wear and tear for a couple of year old property. Soft product mixed. Lounge only open on Friday and Saturday, however room service canapés provided on other days.
 

sudoer

Established Member
Joined
Feb 23, 2015
Posts
3,506
Qantas
Platinum
Virgin
Gold
Property: Movenpick Melbourne on Spencer
Status: Accor Plus Gold
Room booked: 2 x Classic King Room
Room upgraded/type: Yes, 2 x Superior King Room
Rate: Accor Plus Red Hot Rooms $161.20 per room (public rate was $269)
Free internet: Yes, blazing quick wifi - 500mbps down 300mbps up.
Welcome drink: Yes – 1 voucher per room
Early check in/late check out: Early check-in from 10am by prior request. I didn't request nor need late check out.
VIP treatment: 2 x reasonable craft beers on ice in the room (for anyone who cares, Hop Nation The Damned and Moon Dog Lager). Front desk 'heard I liked beer' and confirmed this existed as a note on my ALL profile. 🥲 Possibly from my last stay at Sofitel on Collins during GABS earlier this year. Bag of rocky road and handwritten cards in both rooms.
Overall opinion: Faultless service and very friendly interactions. Could have been a little more generous on the upgrade, but given the early check-in and how dirt cheap the rate is I really can't complain. Forgot my phone charging cable and was very pleased to find the alarm clock has built-in Qi charging. There's a little bit of noise from the trams/trains but otherwise I'd highly recommend giving this property a try.

PXL_20211110_234408342.jpg PXL_20211110_234254889.jpg PXL_20211111_044031127.jpg PXL_20211110_234607157.jpg
 
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kpro

Member
Joined
May 26, 2012
Posts
206
Property: Mantra on Russell, Melbourne
Status: Accor Plus Diamond
Room booked: 1 Bedroom Apartment
Room upgraded/type: Yes - 1 Bedroom Premium Apartment
Rate: Accor Plus Flexible
Free internet: Yes - Slow at times, and random disconnects every few hours.
Welcome drink: Yes – 1x 275ml bottle of Etch Sparkling Honey Rosewater in room.
Early check in/late out: 4pm late check out.
VIP treatment: 'Australian' treats - cookie and wattle seed bar in room.
Overall opinion: Although not a traditional 5 star luxury hotel, staff are very friendly and remember me from a three week stay earlier in the year. Furnishings and fit out all modern. Small television.
Welcome gift acceptable, however not particularly memorable.
Restaurant is not open, however breakfast provided in the form of complimentary DoorDash delivery from Schmucks Bagels daily.
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kpro

Member
Joined
May 26, 2012
Posts
206
Property: Swissotel Sydney
Status: Accor Plus Diamond
Room booked: Premier King Room, 1 King Bed
Room upgraded/type: Yes - "A nice King Bed room". Given most rooms have the same layout at this propery my assumption is that it was likely a Signature Skyline Room on High Floor.
Rate: Red Hot Rooms Accor Plus
Free internet: Yes
Welcome drink: Yes – 2x drink vouchers.
Early check in/late out: 4pm late check out. Check in agent had to call manager for approval.
VIP treatment: 1x 1L San Pellegrino and a bowl of fruits.
Overall opinion: Okay property, great location, modern rooms with smallish television and slightly dated bathroom.
Club lounge closed, however evening drinks available at restaurant. Breakfast open with a la carte menu.
 
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Muppet501st

Active Member
Joined
Aug 22, 2015
Posts
776
Qantas
Gold
Virgin
Platinum
Received an invite from Accor for dinner and nights accommodation.
Dinner was at the Qld Art Gallery, then a night at the Pullman King George Square.
Dinner was wonderful and the location stunning.
Thank you very much ALL Australia.



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drross

Established Member
Joined
Jun 24, 2007
Posts
2,840
Qantas
LT Gold
Virgin
Gold

Captain Halliday

Established Member
Joined
Jun 1, 2014
Posts
3,463

astrosly

Active Member
Joined
Mar 4, 2013
Posts
735
Received an invite from Accor for dinner and nights accommodation.
Dinner was at the Qld Art Gallery, then a night at the Pullman King George Square.
Dinner was wonderful and the location stunning.
Thank you very much ALL Australia.



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Not to distract from or underplay a very nice guesture from Accor @Muppet501st , but I'm curious that you received this as a Platinum member as I would have thought these would be offered to Daimond only. I've been Accor Gold for a few years now and I struggle to get the benefits such as late check out and especially room upgrade when the hotel is quite noticeably not full and have only been successful about 1/3 times. Do you stay as a couple most times?
 

Muppet501st

Active Member
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Aug 22, 2015
Posts
776
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Not to distract from or underplay a very nice guesture from Accor @Muppet501st , but I'm curious that you received this as a Platinum member as I would have thought these would be offered to Daimond only. I've been Accor Gold for a few years now and I struggle to get the benefits such as late check out and especially room upgrade when the hotel is quite noticeably not full and have only been successful about 1/3 times. Do you stay as a couple most times?
I’m actually a ALL plus Diamond,( into my second year , 170 nightin 2020) the letter was wrong ;)
90% of the time it’s just me, but I’m pretty fortunate that my work allows me to bring the wife along when it suits.
Like next week, back at Peppers Broadbeach.
 

Muppet501st

Active Member
Joined
Aug 22, 2015
Posts
776
Qantas
Gold
Virgin
Platinum
Nice.
All I ever got when platinum was a set of leather luggage tags and a Moleskin notebook.
Yep, got those as well has headphones when I was a Plat, but have been a Diamond since just after they introduced that level.
Honestly I’ve not noticed any difference between the 2 levels whilst staying in their properties.
 
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Captain Halliday

Established Member
Joined
Jun 1, 2014
Posts
3,463
I’m actually a ALL plus Diamond,( into my second year , 170 nightin 2020) the letter was wrong ;)
90% of the time it’s just me, but I’m pretty fortunate that my work allows me to bring the wife along when it suits.
Like next week, back at Peppers Broadbeach.
That makes more sense.

As a BNE based Plat who wasn’t invited, I was ready to drop ‘em like a sack of spuds.
 

astrosly

Active Member
Joined
Mar 4, 2013
Posts
735
I’m actually a ALL plus Diamond,( into my second year , 170 nightin 2020) the letter was wrong ;)
90% of the time it’s just me, but I’m pretty fortunate that my work allows me to bring the wife along when it suits.
Like next week, back at Peppers Broadbeach.
That's interesting as I've been experimenting on booking a single vs a couple and seeing the experience over the last few years. The outcome is that if more than one person is expected I have a greater chance of a room upgrade, more drink vouchers and able to get a later room checkout. Even though there is only one person actually staying :)
 

zig

Established Member
Joined
Apr 9, 2007
Posts
2,031
That's interesting as I've been experimenting on booking a single vs a couple and seeing the experience over the last few years. The outcome is that if more than one person is expected I have a greater chance of a room upgrade, more drink vouchers and able to get a later room checkout. Even though there is only one person actually staying :)
I have had the opposite experience in relation to upgrades. Traveling solo I always get an upgrade, but when booked as a couple I get the room that was booked.
 

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