How does Accor treat you as an Elite guest?

jase05

Established Member
Joined
Jan 24, 2018
Posts
4,897
Qantas
Gold
Virgin
Platinum
Property: Novotel Cairns Oasis
Status: Platinum
Room: Deluxe King
Upgrade: Yes, Deluse King Pool View
Internet: Yes, seemed to work fine
Early Checkin/Late Checkout: Yes, arrived early
Welcome Drinks: Yes, offered 2x drinks vouchers plus fruit platter
Executive Club: N/A
VIP Treatment: Excellent stay, staff apologised for some parts of the hotel not being open so waived car park fees. Pool bar opened on second day we were there and had dinner there one night which was very nice
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jase05

Established Member
Joined
Jan 24, 2018
Posts
4,897
Qantas
Gold
Virgin
Platinum
Property: Mercure Gladstone
Status: Platinum
Room: Superior Queen
Upgrade: Yes, 1 bedroom Suite
Internet: Yes, seemed to work fine
Early Checkin/Late Checkout: Offered late checkout but not required
Welcome Drinks: Yes, offered 2x drinks vouchers, had 2 beers at Sportsbar
Executive Club: N/A
VIP Treatment: Interesting hotel and exceeded my expectations and must say it’s one of the best Mercure’s I’ve been to. Part of the Yaralla Sports club so need to join membership when signing into hotel but excellent bars and restaurants that served real quality food. Undercover parking free of charge
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jase05

Established Member
Joined
Jan 24, 2018
Posts
4,897
Qantas
Gold
Virgin
Platinum
Property: Mantra Club Croc Airlie Beach
Status: Platinum
Room: Pool Access
Upgrade: No
Internet: Yes, seemed to work fine
Early Checkin/Late Checkout: Offered late checkout but not required
Welcome Drinks: Yes, offered 2x drinks vouchers for use at bar
Executive Club: N/A
VIP Treatment: Nothing of note and probably the worst Accor property I’ve stayed in. Staff were rude and room was noisy and uncomfortable. Partying around the pool at all hours and staff that were unsympathetic. We were booked for 4 nights and left after 2
 

jase05

Established Member
Joined
Jan 24, 2018
Posts
4,897
Qantas
Gold
Virgin
Platinum
Property: Mantra Mooloolaba Beach
Status: Platinum
Room: 1 bedroom Ocean view
Upgrade: Yes, 2 bedroom Ocean Superior view
Internet: Yes, logged out every day though
Early Checkin/Late Checkout: Yes, 12pm checkout offered and accepted
Welcome Drinks: Yes, bottle of wine and chocolates
Executive Club: N/A
VIP Treatment: Staff great and upgraded us to a fantastic room that had everything we needed and with a great view. Only had 3 days there which wasn’t enough
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jase05

Established Member
Joined
Jan 24, 2018
Posts
4,897
Qantas
Gold
Virgin
Platinum
Property: Sofitel Brisbane Central
Status: Platinum
Room: Superior King
Upgrade: Yes, Luxury King
Internet: Yes, seemed to work fine
Early Checkin/Late Checkout: Offered late checkout but not required
Welcome Drinks: Yes, 2x drinks vouchers plus welcome basket
Executive Club: Closed
VIP Treatment: Another great stay at this property, unfortunately the Club lounge was closed but still had a fantastic meal and comfortable stay as always


Property: Ibis Styles Port Macquarie
Status: Platinum
Room: Ocean View
Upgrade: Yes, Super Ocean View King
Internet: Yes, seemed to work fine
Early Checkin/Late Checkout: Offered late checkout but not required
Welcome Drinks: No
Executive Club: N/A
VIP Treatment: Great little property and was much better than the Mercure we have stayed at previously. Room was recently renovated and was comfortable with great views. Very small car park so had to park down the road. We arrived quite late so keys were left out for us. Breakfast was nice in a small dining area
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jase05

Established Member
Joined
Jan 24, 2018
Posts
4,897
Qantas
Gold
Virgin
Platinum
Property: Ibis Styles Broken Hill
Status: Platinum
Room: Standard Queen
Upgrade: Yes, Superior Queen
Internet: Yes, seemed to work fine
Early Checkin/Late Checkout: Offered late checkout but not required
Welcome Drinks: No
Executive Club: N/A
VIP Treatment: Nothing special but hey it’s Broken Hill and was just a pit stop before our last leg home the next day. Was set to be 44 degrees and dust storms the next day so we were up at 4am to head home. Comfortable room though
 

jase05

Established Member
Joined
Jan 24, 2018
Posts
4,897
Qantas
Gold
Virgin
Platinum
A couple in Adelaide from the last 2 weeks as our regulars are being used for arrival quarantines.

Property: Rockford Adelaide
Status: Platinum
Room: Superior King
Upgrade: Yes, Deluxe Suite
Internet: Yes, worked well
Early Checkin/Late Checkout: Yes, 12pm
Welcome Drinks: Yes, offered 2x drinks vouchers for front bar
Executive Club: N/A
VIP Treatment: Nice enough property and hadn’t stayed here for many years. Close to a function we attended and will stay there again this week after the tennis. One of the best showers I’ve ever had 👍


Property: Mantra Hindmarsh Square
Status: Platinum
Room: 1 bedroom Suite
Upgrade: Yes, Parkview Suite
Internet: Yes, seemed to work fine
Early Checkin/Late Checkout: Yes, 1PM offered and accepted
Welcome Drinks: No
Executive Club: N/A
VIP Treatment: Nothing extra apart from the late checkout but nice enough room with a fully functioning kitchen. Location was great for a party in the East end but not sure I would make it one of our regular hotels
 

Captain Halliday

Established Member
Joined
Jun 1, 2014
Posts
3,383
@jase05 as a Platinum did you receive breakfast at Mantra Mooloolaba Beach?

If so, where?

The cafes with which the had room charge arrangements have slowly gone bust. The last one, was Lemon and Thyme but it has closed too I think.
 

jase05

Established Member
Joined
Jan 24, 2018
Posts
4,897
Qantas
Gold
Virgin
Platinum
@jase05 as a Platinum did you receive breakfast at Mantra Mooloolaba Beach?

If so, where?

The cafes with which the had room charge arrangements have slowly gone bust. The last one, was Lemon and Thyme but it has closed too I think.
Sadly, no breakfast.
Plenty of great cafes within a 2 minute walk so wasn’t too fussed
 

astrosly

Active Member
Joined
Mar 4, 2013
Posts
724
Three night stay at the end of December 2020.

Property: Quay West Suites Melbourne
Status: Gold
Room: 1 BR Superior Apartment Southbank view floors 5-9
Upgrade: No
Internet: Yes, worked well
Early Checkin/Late Checkout: Not offered, not required
Welcome Drinks: No
Executive Club: N/A
VIP Treatment: Received a bottle of wine and chocolates

Enjoyed using the pool, hot tub and steam room. Had to book for one hour sessions with no more than 2 parties or a large group allowed at any time. Hotel restaurant was closed but many alternatives open in Southbank.
 

Muppet501st

Active Member
Joined
Aug 22, 2015
Posts
752
Qantas
Gold
Virgin
Platinum
Property: Movenpick Hobart
Status: Diamond
Room; Classic room, King bed
Upgrade : yes, Superior room, King bed, 18th ( top ) floor, only 3 rooms on this level. Was shown to the room by the manage and informed, were the first guest to stay in this room.
Internet; yes, worked well
Welcome drinks: yes,
Excutive club : N/A
VIP treatment; yes, had notified the hotel that it was the Mrs Muppets501st birthday, Bottles of water and welcoming chocolates in room, Then an additional plate of birthday chocolates delivered to room. Received free coughtails and ( more ) chocolates at bar- during the 5-6pm service. Used the free drink vouchers for additional drinks.

Pretty impressed with the service and hotel. Parking is valet only, and you access by Elizabeth St, which is signed access to Busses and approved vehicles only. Ubers were a bit hesitant to access.
 

laf2er

Junior Member
Joined
Dec 2, 2013
Posts
35
Qantas
Platinum
Property: Pullman King George Square Brisbane
Status: Gold
Room: Executive King
Upgrade: Yes, One Bedroom Suite
Internet: Yes, cut out a lot
Early Checkin/Late Checkout: Yes, arrived early
Welcome Drinks: Yes, offered 4x drinks vouchers for 2 people
Executive Club: Wasn't open so received 2 drink vouchers per person per night (total of 28) + antipasto plate in the restaurant and 1 additional drink per person with that.
VIP Treatment: Nothing to note.

Overall, 46 drink vouchers was pretty decent, especially as we could use them at the Sixteen Antlers Rooftop Bar.
 

sudoer

Established Member
Joined
Feb 23, 2015
Posts
3,210
Qantas
Platinum
Virgin
Gold
Property: Mantra Aqueous on Port
Status: Gold
Room: 1 Bedroom apartment
Upgrade: No
Internet: Yes, worked fine but their ISP (Broadband Solutions) routed all traffic via Melbourne, so video calls were a little laggy
Early Checkin/Late Checkout: Not offered, not requested
Welcome Drinks: No
Executive Club: N/A
VIP Treatment: Welcome gift of sparkling water and sweets

Spent four nights here, very solid 4* self-contained apartment with fully stocked kitchen. Overall excellent value for Port Douglas at $151 per night compared with $300+ for a room with kitchen at Peppers. Would stay again. Location was perfect - just off the main street, 5-10 min walk to almost anywhere in town, and private underground parking. Communal pools, bbq facilities and and private spa on balcony were excellent.

No onsite bar or restaurant but plenty of outstanding options less than 50m away - such as Sparrow for coffee, Zinc and The Mexican for dinner, and Jimmy Rum's Mixing Lounge for coughtails. Points/status nights posted very quickly after stay. Only negatives were a pretty uncomfortable couch and no room cleaning/towel service unless staying 8+ nights.

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Property: Breakfree Royal Harbour Cairns
Status: Gold
Room: 1 Bedroom Garden
Upgrade: No
Internet: Didn't use it
Early Checkin/Late Checkout: Not offered, not requested
Welcome Drinks: No
Executive Club: N/A
VIP Treatment: Zilch - no recognition whatsoever.

Free parking here is a definite plus given the central location, spots are first come first served. Other than that unfortunately not many good things to say. The building and rooms are starting to show their age, bed was uncomfortable, kitchen not really usable for cooking (excessive signage about sensitive smoke detectors and $1200 fire alarm call-out fees yet no rangehood/exhaust fan) and very awkward bathroom window if you're staying with anyone other than a partner.

Highly recommend this property if you enjoy watching what's going on in the kitchen while you take a spa.

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Last edited:
Joined
Feb 12, 2011
Posts
291
Qantas
Platinum
Virgin
Gold
Property: Pullman St George Square Brisbane
Month of stay: March 2021
Status: Accor Gold
Room Booked: Standard twin room - as it was raining did not need a balcony
Room upgrade: no but was on the executive floor. In December we had booked a twin room with a balcony and that was on the 4th floor I think (maybe 5th)
Free internet: Not sure it was not offered it and I don't need it.
Welcome drinks: Yes, 1 voucher for house beer/wine at bar for both of us. Had to ask about them as were not given them automatically.
Early check in / late out: Asked for late checkout and the latest was 11.30
Exec Lounge: N/A
VIP treatment: A 600ml franklin bottled water with a welcome card.

Since it was my second stay with them, last stay in December, it was a welcome back card with the water.
Post automatically merged:

Property: Pullman King George Square Brisbane
Status: Gold
Room: Executive King
Upgrade: Yes, One Bedroom Suite
Internet: Yes, cut out a lot
Early Checkin/Late Checkout: Yes, arrived early
Welcome Drinks: Yes, offered 4x drinks vouchers for 2 people
Executive Club: Wasn't open so received 2 drink vouchers per person per night (total of 28) + antipasto plate in the restaurant and 1 additional drink per person with that.
VIP Treatment: Nothing to note.

Overall, 46 drink vouchers was pretty decent, especially as we could use them at the Sixteen Antlers Rooftop Bar.
Pity I was not offered all those vouchers too.....I could have used [email protected]
 
Joined
Feb 12, 2011
Posts
291
Qantas
Platinum
Virgin
Gold
Property: Novotel Cairns Oasis
Status: Platinum
Room: Deluxe King
Upgrade: Yes, Deluse King Pool View
Internet: Yes, seemed to work fine
Early Checkin/Late Checkout: Yes, arrived early
Welcome Drinks: Yes, offered 2x drinks vouchers plus fruit platter
Executive Club: N/A
VIP Treatment: Excellent stay, staff apologised for some parts of the hotel not being open so waived car park fees. Pool bar opened on second day we were there and had dinner there one night which was very nice
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Stayed there from 23-25 Feb 2021 and it was great. Lovely staff and we had good weather so made the time in the pool nearly perfect.
 
Joined
Feb 12, 2011
Posts
291
Qantas
Platinum
Virgin
Gold
Property: Sebel Harbour Lights -Cairns Harbour
Month of stay: Feb 2021
Status: Accor Silver
Room Booked: One bedroom harbour view
Room upgrade: Yes to a three bedroom apartment with harbour view
Free internet: Yes but I don't need it.
Welcome drinks: Yes, two dinky's of wine
Early check in / late out: No didn't need it but got early check in on arrival.
Exec Lounge: N/A
VIP treatment: Was not Gold then so I guess the upgrade was the VIP - no welcome letter
 

sudoer

Established Member
Joined
Feb 23, 2015
Posts
3,210
Qantas
Platinum
Virgin
Gold
Property: Mantra on Little Bourke Melbourne
Status: Gold
Room: Exec Studio ($184)
Upgrade: Yes, One Bedroom Apartment ($206)
Internet: Generic voucher code provided. 16mbps down, 7mbps up, and all traffic routed via Brisbane... (why!)
Early Checkin/Late Checkout: Not offered, not requested
Welcome Drinks: As part of welcome gift - onsite restaurant/bar closed due to covid
Executive Club: N/A
VIP Treatment: Welcome gift of sweets and two bottles of Little Creatures Pale Ale

Front desk staff had recently started and were still learning the ropes. No status recognition or mention of an upgrade but was pleased to find the room was a higher category than booked, and much larger than expected.

Huge space with view over Supreme Court complex. Decent work desk in bedroom, separate bath and shower, well stocked kitchen with full size fridge. I believe this property was used for quarantine previously and would've been perfect for that use.

No issues to report so far other than a TV remote control that could do with a good clean.

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