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How does Accor treat you as an Elite guest?

cdp88

Member
Joined
Mar 5, 2010
Messages
145
Virgin
Gold
Property: Sofitel Brisbane Central
Status: Accor Plus Gold
Room Booked: Luxury Room on spring members offer with $1 breakfast.
Room upgrade: No, but got high floor. Didn’t ask about any further upgrade but note that there was an email offer for paid upgrade.
Free internet: Yes.
Welcome drinks: Yes, two redeemable for house wines, beers at lobby bar.
Early check in / late out: 12pm check in and 12pm check out.
Exec Lounge: No.
VIP treatment: drink vouchers, bottled water in room, newspaper, spa discount. Small caddy of tea as welcome amenity although key wallet refers to pastries as amenity. As we ate at the restaurant I’d had my fill pastries so was happy with the tea.

Hotel very busy this weekend. Check in was a bit slow but a staff member proactively approached me in line and asked if I was gold/platinum and invited me to check in at another desk. Turn down service was good with herbal teas laid out, more water and chocolates. Buffet restaurant good as always and staff remembered us as we regularly dine at hotel.
 

Attachments

bsb

Member
Joined
Feb 21, 2012
Messages
406
Property: Novotel Brisbane

Status: Platinum

Room booked: Lowest priced entry level - I think it was about $150/n x 5 nights

Room Upgrade: Apparently, although I don’t think there is much to differentiate this property other than high floors (which we got)

Free internet: Yes and it’s fast

Welcome drink: x 2

No early late check out required

Exec Lounge: lol it’s a Novotel

VIP treatment: This is the only reason I’m writing this review (a Novotel isn’t usually anything to get excited by).

Called the day prior by the hotel manager Richard. As we were checking in NYE he sorted parking and details for us. Usually never get this sort of call at Novotel level.

On arrival welcomed by name. Richard came down to welcome me and had just been in our room to make sure all was in order

in room was a bar of chocolate and mineral water. 5 mins later a bottle of French champagne and a plate of handmade choc deserts were delivered with a personalised note.

All staff seemed already to know our names and we were welcomed by name at breakfast and the one dinner we had in house. We felt they must have mistaken us for rockstars, but I suspect they just made an effort.

As I said, I wouldn’t really review a Novotel but this was very impressive and I’m happy to say that even at Sofitel level I’ve never been made to feel so welcome.
 

playbargain

Junior Member
Joined
Aug 8, 2010
Messages
45
Qantas
Silver
Virgin
Platinum
Property: Novotel Sunshine Coast Resort

Status: Accor Plus Platinum

Room booked: Resort Room 2 Double Beds Garden View

Room upgraded/type: 1 Bedroom Suite 1 King Bed Garden View

Rate: Accor Plus Stay Longer and Save, Room Only

Free internet: Yes, but very slow

Welcome drink: Yes x2

Early check in/late out: Late check out requested, granted for 1pm

VIP treatment: Personalised Christmas card from the GM

Access to executive lounge (if existing): N/A

Additional care: N/A

General comments: Quite a nice place to stay for family getaway. The resort provides many free water based activities in its artificial lake for guests.
 

Katie

Established Member
Joined
Sep 21, 2009
Messages
1,570
Flights
My Map
Property: Mantra Surfers Paradise Apartments
Status: Accor Silver
Room booked: Two bedroom apartment
Room upgraded/type: No upgrade - we were on level 23 of the Ballah tower.
Rate: Eye watering due to deciding the day before to spend two night between Xmas and NY at Surfers Paradise :eek: [$950/night] Booked a rate that was meant to be paid 14 days in advance, but I booked online the day before arriving. I received a call a couple of hours after booking telling me that payment was required in full. No worries.
Free internet: Allegedly, but we didn't use it. I'd told Miss 13 there was no internet, and luckily we had a code for it, and she couldn't use the usual name/room number to get in. :cool:
Welcome drink: Bottle of French sparkling water (Payot?) in the room.
Early check in/late out: N/A
VIP treatment: A handwritten note with the water.
Access to executive lounge (if existing): N/A
Additional care: N/A
General comments: Would be better to plan more in advance to stay here .. and maybe get a better rate! Our room was fine, and more spacious than getting two hotel rooms at the Hilton, which had been my other plan until the rooms there went from $490/night to $590/night before my Mum confirmed she would come with us. I couldn't tell what the difference was between an "executive" two bed apartment and a regular one - after staying, I suspect the executive level apartments are more recently upgraded! Our apartment was a bit shabby in places, but served our purposes for a short getaway and being one block away from my aunt and uncle's unit on Hanlan St.
 

kermatu

Senior Member
Joined
May 27, 2012
Messages
6,324
Qantas
Platinum 1
Virgin
Platinum
Property: Pullman Adelaide
Status: Platinum
Room Booked: Base King 1 night (Black Friday sale <$90)
Room upgrade: Yes, Premium Deluxe (Balcony, Exec floor, park view).
Free internet: Yes, high speed.
Welcome drinks: Yes, one but two supplied by the barmaid.
Early check in / late out: Not required.
Exec Lounge: Yes.
VIP treatment: Good upgrade. Full breakfast in restaurant. No newspaper or turndown service.

Generally a good stay. Simple overnighter to take advantage of a good flight deal out of Adelaide. Staff member in the lounge I had previously criticised and given feedback on was much, much better. Perhaps feedback worked or maybe he now just recognises me.
 

cdp88

Member
Joined
Mar 5, 2010
Messages
145
Virgin
Gold
Property: Como Melbourne Mgallery by Sofitel
Status: Accorplus Gold
Room Booked: Classic King Room, using accor plus free night for 1st night, standard rate for 2nd night
Room upgrade: Yes, Junior Suite
Free internet: Yes.
Welcome drinks: Yes, one provided. Didn’t use so can’t comment on what it provides.
Early check in / late out: Yes, both granted even though hotel was at capacity.
Exec Lounge: N/a
VIP treatment: Generous upgrade offered for first night provided I was happy to move rooms for second night to a standard room. I accepted and received same type of room second night on a different floor.

No welcome gift or drink provided at first check in but on second check in welcome drink and in room gift of bottle of sparking wine and small plate of chocolate with handwritten note provided.

Front desk called first night to check everything was satisfactory.
 

fantastikforce

Junior Member
Joined
Dec 20, 2019
Messages
14
Property: Sofitel Darling Harbour

Status: Accor Plus Silver

Room booked: Superior Room - City View

Room upgraded/type: Yes? Assigned Superior Room with City View on high floor

Rate: Advance Purchase and Stay Free Benefit

Free internet: Yes

Welcome drink: Yes, was given 3 welcome drink vouchers to use at anytime throughout the stay at any of their restaurants and bars.

Early check in/late out: Late check out given for 12pm

VIP treatment: N/A

Access to executive lounge (if existing): N/A

Additional care: Provided rollaway bed at no extra cost even when I forgot or didn't mention the rollaway bed.

General comments: Hotel stay was awesome and the front desk staff are very friendly. The restaurant staff also provided great service and were attentive. Would definitely stay again and hopefully get upgraded to a Darling Harbour view room.
 

phat-dave

Member
Joined
Dec 30, 2008
Messages
394
Flights
My Map
Property: Pullman Sydney Hyde Park
Status: Gold
Room Booked: Executive King
Room upgrade: No
Free internet: Yes
Welcome drinks: One free beer or wine
Exec Lounge: Yes as part of booked room
VIP treatment: drink voucher, small box of chocolate and small sparkling Badoit water

Mid week two night business stay, my observation from the lobby, bar downstairs, exec lounge and restaurant in the morning was the occupancy was barely full - non eventful stay but hardly memorable either.
 

kermatu

Senior Member
Joined
May 27, 2012
Messages
6,324
Qantas
Platinum 1
Virgin
Platinum
Property: Pullman New Delhi Aerocity
Status: Platinum
Room Booked: Base King 2 nights (Black Friday sale approx $140 p/n)
Room upgrade: Yes, Deluxe Suite (Top floor, corner room).
Free internet: Yes, high speed.
Welcome drinks: Yes, one but not used.
Early check in / late out: Not required.
Exec Lounge: Yes.
VIP treatment: Great upgrade, confirmed in advance so provided with room privileges which included two-way airport transfers and use of a car/driver for 4 hours (for about $40). Full breakfast in restaurant. Multiple waters. Platter of cheese, 3 jars of snacks and a bottle of wine in room. Welcome drink and accompanied by 3 staff to check-in in my room.

Short but outstanding stay. Great communications with hotel in advance (initiated by me). Excellent upgrade to a quiet suite. Transfers and drivers were excellent, and knowing in advance of the free transfer was a big bonus. Staff superb throughout. Good breakfast - plenty of fresh options and not crowded. Lounge was also excellent. Obviously convenient to the airport but also not at all hard to get to city. Pricey by Indian standards but thoroughly recommended nonetheless.

Additional info and pics to follow.

Nice platter in the room. Arrival after 9pm so this may have been in lieu of lounge benefits.

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Room was excellent. Two TVs, two bathrooms, modern and comfortable.

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Surprisingly great lounge. Large and comfortable, airport views, good food and service, and exceptionally quiet (4 guests in total the one evening I attended).

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Wine was awful but the food excellent, including 4 hot items freshly made in the kitchen (mushrooms, fish and chicken - and a quiche). Spirits simple but fine.
 
Joined
Jun 5, 2010
Messages
60
Qantas
LT Silver
Virgin
Red
Property: Mercure Sydney

Status: Accor Plus Gold

Room booked: Standard 2 double beds for 3 nights

Room upgraded/type: Yes? Assigned Superior Room with City View on high floor

Rate: Business trip through work travel agent

Free internet: Yes

Welcome drink: Yes, was given 2 welcome drink vouchers to use as well as an additional drink voucher from the Business Development Manager to use at anytime

Early check in/late out: N/A

VIP treatment: choice of a number of different items and i choose 2 local beers plus peanuts delivered to the room between 5 - 6pm everynight and I'm leaving too early everyday to take the juice and muffin offer for the mornings, i also got a bottle of wine and a lovely welcome card from the Business Development Manager


I'm checking out on Friday and potentially checking back in later that afternoon for a boys weekend at the horse races so be interesting to see if i get the free amenities again
 
Joined
Jun 5, 2010
Messages
60
Qantas
LT Silver
Virgin
Red
Property: Mercure Sydney

Status: Accor Plus Gold

Room booked: Standard 2 double beds for 2 nights

Room upgraded/type: Yes? Assigned Queen bed suite with two queen beds and a roll out bed high floor

Rate: Accor ALL Members rate

Free internet: Yes

Welcome drink: Yes, was given 2 welcome drink vouchers

Early check in/late out: Offered but not required

VIP treatment: choice of a number of different items and i choose 2 local beers plus peanuts delivered to the room between 5 - 6pm on the first night and i also got a pair of socks and a box of chocolates and a card from the Business Development Manager as a welcome gift
 
Joined
Sep 19, 2010
Messages
331
Property: Pullman Sydney Hyde Park

Status: Accor Plus Silver

Room booked: Executive King Bed (1 night)

Room upgraded/type: Yes, Junior Suite

Rate: Black Friday 40%+10% off (Black Friday, with breakfast)

Free internet: Yes

Welcome drink: Yes, was given 2 welcome drink vouchers. However, we had to prompt for these. Understandable as we tried to check in early, but rooms weren't available until around lunchtime. We then picked up the room cards but didn't remember the drink vouchers until later

Early check in/late out: Not proactively offered, but requested both. Check in was possible at 11am, 2pm late checkout was available and taken up on.

VIP treatment: There was a card from the manager, but nothing else other than mentioned above.

Other comments: The room was good, but it (and the exec lounge) were showing their age. My OH had a function here and the catering was apparently really good (I didn't attend so cannot confirm). The shower water wasn't hot enough for my OH - fine for me as I take cooler showers.
 

oliver_adl

Junior Member
Joined
Oct 15, 2019
Messages
14
My 2020 stays as Diamond so far. Not hugely impressed but not really disappointed either; try not to get too excited or entitled with status anymore as I think better to pay for what you want and just appreciate any little extra.

Property: Sofitel Gold Coast Broadbeach
Room booked: Cheapest option around $295 a night
Room upgraded/type: Yes, upgraded to top L'Opera Suite (best option in the building)
Rate: 11 month in advance best rate for 7 nights
Free internet: Yes
Welcome drink: Yes, water
Early check in/late out: both
VIP treatment: Huge cheese platter, card from GM
Access to executive lounge (if existing): None at this property, think I got some bonus ALL points as a compensation
Additional care: Very attentive/personalised staff
General comments: Pretty dated property/amenities but good enough and chosen mainly for location

Property: Pullman Sydney Airport
Room booked: Cheapest option
Room upgraded/type: Yes, to top level with bathtub extra
Rate: Cheapest rate
Free internet: Yes
Welcome drink: Yes, extra sparking water
Early check in/late out: Not needed
VIP treatment: Was 20th stay so got a mini cheese platter, nothing too special, with a card from some senior staff
Access to executive lounge (if existing): Yes
Additional care: Not really...
General comments: Very familiar here so don't expect much special anymore.

Property: Mercure Albert Park Melbourne
Room booked: Cheapest type
Room upgraded/type: Yes, upgraded to 1 bedroom suite with separate lounge area.
Rate: Cheapest option
Free internet: Yes
Welcome drink: Yes, bottle of white wine
Early check in/late out: Not needed
VIP treatment: The room upgrade was nice but was just stopping by briefly so not of real use, card from senior staff
Access to executive lounge (if existing): Apparently not normal to have this access but I was able to use the Pullman lounge next door funnily enough...
Additional care: Not really
General comments: Probably got an upgrade as I whinged about rates inconsistency and misleading offers to their staff during the Australian Open week

Property: Mercure Kangaroo Island
Room booked: Can't remember, just the largest room with king bed option
Room upgraded/type: Not applicable as no higher category
Rate: Advance purchase
Free internet: Yes
Welcome drink: Just voucher for the bar, nothing special its just a Mercure name it seems
Early check in/late out: Not needed
VIP treatment: No, nothing
Access to executive lounge (if existing): None at this property
Additional care: No real recognition but didn't care...
General comments: Not sure why this is even in the Accor program...

Property: Pullman Bunker Bay WA
Room booked: 2 bedroom villa
Room upgraded/type: Not possible
Rate: Advance purchase saver rate during sale (40% off)
Free internet: Yes
Welcome drink: Yes, and huge platter with lots of junk food packs, chocolates, packs of chips, a bottle of some local sparking (pretty good!). All the hotels need to go easy on the junk food 'gifts' though, it's literally just cheap junk food... Gesture is nice but we left most of it there.
Early check in/late out: 1PM checkout requested and granted
VIP treatment: Walked about 15m less than other guests to car since there was a 'Diamond' parking area, got a card from the GM/property manager
Access to executive lounge (if existing): None at this property
Additional care: Not really
General comments: Overall very good property and visit, not at calibre of equivalent resorts in Asia in terms of value (Fairmont Sanur, Pullman Phuket or non Accor Shangri-La Penang are all better bang for your buck of course)
 

kermatu

Senior Member
Joined
May 27, 2012
Messages
6,324
Qantas
Platinum 1
Virgin
Platinum
Property: Pullman Adelaide
Status: Platinum
Room Booked: Deluxe King 1 night
Room upgrade: Yes, Junior Suite (corner room with balcony, park view).
Free internet: Yes, high speed.
Welcome drinks: Yes, two. Generous pours from the lovely Elizabeth.
Early check in / late out: Yes, 11am check-in. Hugely appreciated after overnight flight and transit from Melbourne.
Exec Lounge: Yes.
VIP treatment: Great upgrade. Full breakfast in restaurant. No newspaper or turndown service.

Nice stay. Lots of ‘welcome backs’ and generally great treatment, albeit for a quick one nighter.
 

Hux

Junior Member
Joined
Oct 12, 2018
Messages
40
Qantas
Platinum
Property: Sofitel Darling Harbour
Status: Gold
Room Booked: 2x Superior Room 3 Nights
Room upgrade: No, but got a higher floor
Free internet: Yes, high speed.
Welcome drinks: Yes, four.
Early check in / late out: Arrived late at night but requested late checkout and got 1hr on 1 room (12pm).
Exec Lounge: Didn't get access
VIP treatment: I rang originally, and put notes on the booking, and followed up by email that I needed adjoining rooms. Was told all was ok as I planned to have the kids in one room and wife and I in the other. On arrival was told they don't have adjoining rooms at all, they consider adjoining as two rooms on the same floor and the rooms we had were 4 rooms apart. Meant I had to sleep with the kids but was moved from floor 12 to 23 the next night with rooms next to each other. Thanks to Evan for sorting it out. Also had a bottle of wine in the room with a card which was nice.

Otherwise was a really nice stay, the hotel is very nice, great location and easy access to everything. The breakfast buffet was amazing.
 

kermatu

Senior Member
Joined
May 27, 2012
Messages
6,324
Qantas
Platinum 1
Virgin
Platinum
Property: SO Auckland
Status: Platinum
Room Booked: Most basic (SO Cosy) 3 nights. March 2020
Room upgrade: Yes. Club Signature room - harbour view, balcony (but only on 5th floor).
Free internet: Yes, high speed.
Welcome drinks: Yes, two. Now redeemable for anything up to $20. Used at HI-SO the rooftop bar which is now much quieter in the afternoons than before.
Early check in / late out: Not required.
Exec Lounge: Yes.
VIP treatment: Lovely welcome back card plus all specified Club Signature benefits (see below); bottle of decent wine I've had in the lounge before and a magnificent savoury platter on account of arrival well after midnight (confirmed ahead of stay). Wow.

Amazing stay. It was a near last-minute booking and so even pricier than usual. But the service is terrific and benefits for top-tier guests substantial. Even more tailored and familiar than my several stays in 2019.

Great spa session, tailored to my preferences. Room upgrade appreciated (mainly for the space). Good room service.

Lounge fabulous, with outstanding service from Will and Som. I was alone in the lounge most of the time and had just fantastic service. Great NZ spirits served as well (including to my room well after the evening service concluded). Full breakfast in the excellent Harbour Society restaurant.

Staff throughout great. Personable, kind and genuine. I don't think I've encountered better.

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samh004

Enthusiast
Joined
Apr 1, 2009
Messages
18,152
Qantas
Platinum
Virgin
Red
Flights
My Map
Property: Hotel Royal Hoi An – MGallery
Status: Accor Plus Gold
Room Booked: Grand Deluxe Room
Room upgrade: Yes, Royal Deluxe Room
Free internet: Yes
Welcome drinks: Yes, two redeemable for everything but champagne and some spirits at lobby bar and rooftop bar
Early check in / late out: Early check-in
Exec Lounge: No
VIP treatment: drink vouchers, bottled water in room, 30 minute spa treatment for 2 people, plate of fruit and pastries in room
 

kermatu

Senior Member
Joined
May 27, 2012
Messages
6,324
Qantas
Platinum 1
Virgin
Platinum
Email received this evening regarding bookings as well as status retention.

Loyalty goes both ways
We know that earning ALL - Accor Live Limitless Points and Status is important to you. Understanding that travel plans are being significantly disrupted, we will be crediting 50% of the status nights and points required to achieve your current status level. We will keep you informed of any additional changes to the program as the situation continues to evolve.​
 

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