How does Accor treat you as an Elite guest?

[Mort]

I thought the family & co rate included breakfast. It did when we stayed early last year.

Booked 2 rooms under the family &co rate, breakfast included by default, we also received upgrades to deluxe rooms for both rooms.

Review here How does Accor treat you as an Elite guest?

Property: Movenpick Wellington
Status: Accor Plus Platinum
Room booked: Superior King
Rate: FAMILY & CO: 50% OFF the 2nd ROOM

Booked this property for later in the year.

The hotel was unable to accommodate two adults and one child in a single room, but the 50% off second room rate was still competitive.

It occurred tome that technically the Platinum breakfast is "...included for ALL members and each guest staying in their room."

I emailed the hotel to check and was advised the hotel intended enforcing the benefit as published and breakfast for a child would be $43 per day.

I've encountered this at other Accor properties and when they can't accommodate us all in one room, the breakfast benefit is extended to whoever is in the second room.

I realise that's a gesture of good will by other properties and the Movenpick Wellington is entitled to enforce the benefit as published... but offering it up as a word of caution for others.

The nett result: We'll be staying elsewhere and Movenpick misses out on more than $1,000 of revenue... all over a child's breakfast.

 

[Captain Halliday]

I thought the family & co rate included breakfast. It did when we stayed early last year.

Booked 2 rooms under the family &co rate, breakfast included by default, we also received upgrades to deluxe rooms for both rooms.

Review here How does Accor treat you as an Elite guest?

Good pick-up. Thank you.

I've just been back to the screenshots taken at time of booking and there it is....



Weird that the hotel wouldn't have pointed this out in response to my enquiry.

 

[RooFlyer]

Property: Pullman Melbourne on the Park
Status: Accor+ Explorer Platinum
Room booked: Superior King
Room upgraded/type: No
Rate: $250 base flex
Early check in/late out: late to 1 pm no problem
Free internet: Yes,
Free breakfast: Yes
Welcome drink: Yes, via app but not used,
Welcome amenity: Large bottle of still water and a little jar of mini boiled lollies (. AKA pure sugar)
Recommend: Yes - except maybe footy days

I forgot to take photos .

Entered the 18th (Exec) floor room and an immediate distinct unpleasant odour coming from the bathroom. Too strong to be ignored or dissipate. Called reception, asked for a replacement room.

To my surprise and annoyance, asked to stay put until an ‘engineer’ arrived. He arrived quickly ( known problem that day?) and said there would need to be some ‘chemical’ used down the shower drain. I looked and it was obvious that an attempt had been made previously ( water around drain). Poor housekeeping not to check back.

I was offered a different room, but that had noisy aircon, so I went back and said put some Drano down the drain and I’ll go back in an hour and I’ll go the lounge in the meantime. I did and went back and it was fine.

There was a footy match on at the MCG over the road. Once it finished, about 7 pm, the hotel restaurant and bar was packed with a rather boisterous post-footy crowd.

Other than that, I had a good nights sleep!

 

[HappyFlyerFamily]

The hotel was unable to accommodate two adults and one child in a single room, but the 50% off second room rate was still competitive.

It occurred tome that technically the Platinum breakfast is "...included for ALL members and each guest staying in their room."

It happened to me in Kyoto Japan. Like you, was offered an extra room under Family & Co. Was specifically advised at check in, so half the family got to try other Japanese breakfast delights!

 

[goldenhorn]

Property: Novotel Danang Premier Han River
Status: Accor Plus Explorer, Platinum
Room booked: Lowest base room category
Room upgraded/type: Yes - Executive Room, Floor 28
Rate: $350 for 3 nights
Free internet: Yes
Welcome drink: yes
Early check in: N/A
VIP treatment: Upgrade to executive room on floor 28 provided at check in, which came with access to the executive lounge, which we checked in at.
Views from both the room and lounge are genuinely spectacular.
General comments:
The stay had promise on paper but didn’t deliver in practice. The hotel has a very corporate, transactional feel and staff showed little genuine interest in guests beyond the basics. The room, while on a high floor with amazing views, was notably small.
The executive lounge was the biggest disappointment. Arriving just two minutes after coughtail hour began we got the last available table. Food offerings were average, coughtails weak and uninteresting (we don’t drink wine or beer so this matters). The dress standard in the lounge was appallingly casual, with guests in thongs, crocs, activewear and singlets, which undermined the atmosphere considerably. Lounge staff were not proactive.

Most telling was what happened when we advised we wished to check out after one night of 3 booked. . Suddenly a corner suite was offered. The upgrade that apparently wasn’t available at check in materialised the moment the hotel stood to lose the booking. (Yes I understand they only need to upgrade one room category but we have been upgraded more than that on many occasions).

We declined and checked out regardless, moving to the Grand Mercure Danang. They wouldn’t refund the additional 2 nights but that was our loss for leaving early. They did offer to give it to use in F&B/spa credits but we couldn’t use that after check out.

The contrast at the Grand Mercure was immediate and stark. Staff recognised us from a stay the previous year without us mentioning it. Warm, genuine, attentive service from the moment we arrived. The lounge was blissfully serene with great coughtails and we were upgraded to a family suite. Food in the lounge has improved significantly since last March.

Would not return to the Novotel Danang while the Grand Mercure remains an option in this city.

 

[jase05]

Property: Novotel Danang Premier Han River
Status: Accor Plus Explorer, Platinum
Room booked: Lowest base room category
Room upgraded/type: Yes - Executive Room, Floor 28
Rate: $350 for 3 nights
Free internet: Yes
Welcome drink: yes
Early check in: N/A
VIP treatment: Upgrade to executive room on floor 28 provided at check in, which came with access to the executive lounge, which we checked in at.
Views from both the room and lounge are genuinely spectacular.
General comments:
The stay had promise on paper but didn’t deliver in practice. The hotel has a very corporate, transactional feel and staff showed little genuine interest in guests beyond the basics. The room, while on a high floor with amazing views, was notably small.
The executive lounge was the biggest disappointment. Arriving just two minutes after coughtail hour began we got the last available table. Food offerings were average, coughtails weak and uninteresting (we don’t drink wine or beer so this matters). The dress standard in the lounge was appallingly casual, with guests in thongs, crocs, activewear and singlets, which undermined the atmosphere considerably. Lounge staff were not proactive.

Most telling was what happened when we advised we wished to check out after one night of 3 booked. . Suddenly a corner suite was offered. The upgrade that apparently wasn’t available at check in materialised the moment the hotel stood to lose the booking. (Yes I understand they only need to upgrade one room category but we have been upgraded more than that on many occasions).

We declined and checked out regardless, moving to the Grand Mercure Danang. They wouldn’t refund the additional 2 nights but that was our loss for leaving early. They did offer to give it to use in F&B/spa credits but we couldn’t use that after check out.

The contrast at the Grand Mercure was immediate and stark. Staff recognised us from a stay the previous year without us mentioning it. Warm, genuine, attentive service from the moment we arrived. The lounge was blissfully serene with great coughtails and we were upgraded to a family suite. Food in the lounge has improved significantly since last March.

Would not return to the Novotel Danang while the Grand Mercure remains an option in this city.


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Terrible to hear that.
We have stayed there several times albeit the last visit was 2022 and have always found it excellent and their treatment of status holders as exemplary. Always received upgrades to corner suite and the EL had fantastic F&B, they would constantly be around topping up our spirits or wine and a huge selection of food.
Sounds like it it has declined into a shadow of what it once was.
I wasn’t impressed with the Grand Mercure last time but after seeing more recent reviews I might go back there next visit and give it another shot