- Joined
- Oct 21, 2025
- Posts
- 17
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Property: Swissotel Grand Shanghai
Status: All Accor Explorer Platinum
Room booked: Executive Suite
Room upgraded/type: No upgrade, highest floor CBD facing.
Rate: 3 nights - Accor End of Year offer @ $620 + 2 Suite Night Upgrades
Early check in/late out: 7am check in, late check out not required
Free internet: Yes, but difficult to sign in.
Free breakfast: Yes at Executive Lounge
Welcome drink: A large selection of tea, juices and alcoholic options @ The Flow in the lobby
Welcome amenity: Yes, fruits
Recommend: Yes. Very central and convenient location. Metro lines 2, 7, 14 exit just outside. 20 minute walk to nice shopping at Taikoo Hui.
Comments: First time in Shanghai. 7am check in, roller bed arrived 9.30am. Welcome amenity sent up at 6pm. The room is expansive but all drawers are empty aside from slippers. Toiletries available on request. The executive lounge is two floors below on the 27th and can be reached from a glass staircase. I believe only floors 23-29 have this staircase. Staff at the hotel are great, but english proficiency is hit or miss.
Negatives: Tried to send a letter back to Melbourne using the hotel’s letterhead and envelope provided in the room. Went to the Executive Lounge, was sent to the front desk, then on to the concierge. The concierge advised that since it was 7 pm and the post office was closed, I’d need to come back the next day. When I asked if I could leave it with them and have the cost charged to my room, I was told that wasn’t possible, as it was not a hotel service, but rather someone from the concierge going to the post office to send my letter.
I don’t mind posting it myself, but if a hotel provides stationery with envelopes, I’d expect they have a process for handling outgoing mail. The next morning, it still seemed unclear how to manage it or charge me for the service. In the end, I left the letter and 100 RMB with them and asked to have the change returned later that evening. When I came back that night, the concierge handed me back the exact change in an envelope, no service fee charged.
Member wifi sign-in uses Accor registered phone number and 2fa code, not email/username. Had issues with my +61 number, ended up making an Accor account with my Chinese number to use high-speed wifi. Regular room wifi is 25Mbps, high-speed is 100Mbps.
Bathroom floor isn't angled. Standing water pooled up overnight.
Executive Room (2919):
Status: All Accor Explorer Platinum
Room booked: Executive Suite
Room upgraded/type: No upgrade, highest floor CBD facing.
Rate: 3 nights - Accor End of Year offer @ $620 + 2 Suite Night Upgrades
Early check in/late out: 7am check in, late check out not required
Free internet: Yes, but difficult to sign in.
Free breakfast: Yes at Executive Lounge
Welcome drink: A large selection of tea, juices and alcoholic options @ The Flow in the lobby
Welcome amenity: Yes, fruits
Recommend: Yes. Very central and convenient location. Metro lines 2, 7, 14 exit just outside. 20 minute walk to nice shopping at Taikoo Hui.
Comments: First time in Shanghai. 7am check in, roller bed arrived 9.30am. Welcome amenity sent up at 6pm. The room is expansive but all drawers are empty aside from slippers. Toiletries available on request. The executive lounge is two floors below on the 27th and can be reached from a glass staircase. I believe only floors 23-29 have this staircase. Staff at the hotel are great, but english proficiency is hit or miss.
Negatives: Tried to send a letter back to Melbourne using the hotel’s letterhead and envelope provided in the room. Went to the Executive Lounge, was sent to the front desk, then on to the concierge. The concierge advised that since it was 7 pm and the post office was closed, I’d need to come back the next day. When I asked if I could leave it with them and have the cost charged to my room, I was told that wasn’t possible, as it was not a hotel service, but rather someone from the concierge going to the post office to send my letter.
I don’t mind posting it myself, but if a hotel provides stationery with envelopes, I’d expect they have a process for handling outgoing mail. The next morning, it still seemed unclear how to manage it or charge me for the service. In the end, I left the letter and 100 RMB with them and asked to have the change returned later that evening. When I came back that night, the concierge handed me back the exact change in an envelope, no service fee charged.
Member wifi sign-in uses Accor registered phone number and 2fa code, not email/username. Had issues with my +61 number, ended up making an Accor account with my Chinese number to use high-speed wifi. Regular room wifi is 25Mbps, high-speed is 100Mbps.
Bathroom floor isn't angled. Standing water pooled up overnight.
Executive Room (2919):
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