How do Hyatt treat you as an Elite?

Status: Explorist
Property: Grand Hyatt Erawan Bangkok
Room booked: 1 King Bed
Rate: 8000 Hyatt points (booked before category changes)
Received: Upgrade to 1 King Bed View Club Access

Unexpected upgrade to club access room with all the benefits included (breakfast and evening canapes). Had never been to Bangkok before, but the hotel is decently located and the lobby is very nice to relax in, if you don't have access to the lounge ;)
 
Status Globalist
Property: Hyatt Regency Sydney
Room Booked: 1 King Bed
Received: Regency Studio Suite in new building

Status Globalist
Property: Park Hyatt Melbourne
Room Booked: Park King
Received: Park Suite (later asked for a downgrade to a Park Deluxe, the other old Club Deluxe that are far nicer).

Status Globalist
Property: Park Hyatt Sydney
Room Booked: Park King
Received: Opera Deluxe
 
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Status: Globalist
Property: Andaz Pattaya Jomtiem Beach
Room Booked: Garden view King
Upgraded to King Garden View Suite using a Suite Upgrade Award

I'll include a proper review of this property here too as it might be of interest to others who happen to be traveling through Bangkok.
Since this property has opened, we were very keen to give it a try while at the same time curious about its location and whether it’s actually worth venturing here. We finally got the chance over the Xmas holiday, splurging ourselves with this year’s last Hyatt Globalist Suite Upgrade award for a Gardenview Suite. And boy, was it worth going!

We’ve been great fans of the Andaz chain since their first properties opened in West Hollywood and London Liverpool Street. With all our experiences so far in city locations, we were interested to see how the Andaz concept would work on a resort style property (Bali and, of course, Hawaii are still on our must do list). I think you can still tell that it’s the same concept- much more modern, airy and stylish compared to an old fashioned Park or Grand Hyatt, both from the design and also the service attitude. The property is absolutely breathtaking though most rooms do not provide ocean views which is a bit of a shame. The gardens and several pools on site, however, are all very well laid out and of course, being a rather new property, it’s all in perfect condition. Which seems to be no easy feat as there were about a dozen of garden helpers constantly raking leaves and pruning the trees to keep it this way.

Our suite was one of the best rooms we’ve ever had anywhere- it was HUGE and absolutely gorgeous in design and fit out- the perfect mix of modern design combined with local Thai elements and even the little details done to an amazing standard. The bed was typical Andaz as the chain does away with triple cushion overthrows and the likes, and rather provides you with a good quality, rather firm, mattress and simple but high quality bedding which we very much appreciate. If you’re after the kind of plush furnishings of a Ritz Carlton or WA, then better don’t stay here, this is not what Andaz is about. Finally-we were at first sceptical that the “Standard Suite” is Garden view rather than a private pool suite but it happened to be on the first floor of these little villas while the pool suites were underneath us on the ground floor and did not look as appealing as we would have thought, the pools were rather in the shade of our huge balcony above.

Speaking of room types- there is a rather confusing array of rooms which can face either the gardens or any of the different pools. Which is a bit of an issue as one pool is the one with the kiddie centre right next to it while the other one is the much more quiet pool on the outer side of the property. So depending on what you’re after, it’s worth choosing wisely (request to the property to be near one or the other, depending on your needs). Speaking of pools- there’s also the absolutely breathtaking pool by the ocean which is gorgeous especially for sundowner. We developed a little schedule that worked for us- some hours by the quiet pool during the day (we loved the lazy river type channel around the block of residents and enjoyed the water in there being ice cold which was such a good contrast to the weather outside) but then later in the afternoon, when many of the families were leaving the ocean pool, we’d head to the ocean pool with plenty of seats available past 4pm-ish and even enjoyed some rather affordable coughtails (for coughtails, that is, and for Thailand which is surprisingly becoming a bit expensive thanks to general inflation as everywhere and probably also for us the weak Aussie Dollar) from the restaurant next to it while romantically watching the sun going down- beautiful! What else is there to say?

Service, as others have mentioned, is a bit hit and miss. Staff is generally all Thai and smiling but not necessarily able or empowered to help- it all feels a bit like ‘organised chaos’, a typical Thai trait that we’ve experienced on our various trips. We also felt that English skills were way less developed down here in Pattaya than what you’d find in Bangkok or even coughet but maybe that was just bad luck, not sure. Breakfast is spread across two of the restaurants and was quite amazing, and especially the Thai choices were almost overbearingly varied. Again, service a bit so so at Breakfast and rather chaotic but it was also of course the holiday season. Which did not help with the overall atmosphere in general: While the Andaz chain is usually geared towards a rather adult crowd, this resort property is unfortunately a children’s playground and many of them are rather misbehaved (or more accurately, it was often the parents who were not willing to provide even the most basic supervision to their little “angels”). This was a bit of a downer for us but was kind of expected, given the time of the year. The one quieter pool though was a bit of a miss to not officially make “Adult only” which could have easily been done without spoiling the "family fun" elsewhere on this property. Oh well, it’s hard to complain about anything really, given the property is so gorgeous (similarly, the shower in our suite lacked water pressure but really, I feel even silly to mention such little things!).

Finally, to help other visitors, here are few facts about the property: First, the different building blocks, described moving from entrance of property towards ocean: the quieter pool with a lazy-river-esque water path, and hence the rooms surrounding this pool are closest to reception/restaurants. Then there is a series of buildings with garden view also near reception (across the lawn). Then comes another series of pool view rooms, this time close to/overlooking the official children’s pool and play area (it’s a normal pool, with a lazy-river-esque water path surrounding it, and a water slide, and a children’s water playground). Then comes the junior suites (small buildings with private pool rooms on the ground floor, the larger suite we had on the first floor above, all of these looking over the never-ending garden), then comes the super suites (larger buildings with big family suites within) some which look towards and over the beach side pool and ocean. Bear all of this in mind when booking as the website advertises mostly ‘garden’, ‘pool’ and ‘ocean’ view rooms but in reality the entire property is one huge garden with pools interspersed, with the ocean at the far end of the property.

Then- the area itself: It’s rather far away from Pattaya and pretty much away from everything. We dared into town one evening and it was exactly as seedy and messy as I had been warned, so seen it once and never again. Luckily, Grab works a treat- whether you want to drive out to a restaurant or to order food in through Grab delivery- all very easy and not too expensive. There’s literally nothing within walking distance besides the Aquaverse water theme park which we indeed tried and found to be one of the poorest and most unsafe (!) water parks anywhere we’ve been. If you want your kids to drown- that’s the place to go, otherwise I’d stay by the beautiful and well attended pools at the Andaz rather.

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Nice review, like your FT posts, too.

I looked at this property. We only book villas and they must have separate living and dining, a private pool and an Ocean view from the inside and pool areas.

The price for the Villas that meet these requirements at this property are as high as a lux resort like a FS or Aman.

Take a look at Cape Fahn in Koh Samui. It's gorgeous and a steal on points.
 
Nice review, like your FT posts, too.

I looked at this property. We only book villas and they must have separate living and dining, a private pool and an Ocean view from the inside and pool areas.

The price for the Villas that meet these requirements at this property are as high as a lux resort like a FS or Aman.

Take a look at Cape Fahn in Koh Samui. It's gorgeous and a steal on points.
Thank you!

And oh yes, the Prize of villas like that is indeed crazy (unless you share with more than one family- we’ve seen this done quite a lot as there are even two and three bedroom ones available).

One option, also something we have seen done, is to book one of the “Garden view suites” and the corresponding “Pool suite” underneath. Not quite the by the ocean setting you are mentioning but it might be a more affordable compromise and you’d pretty much have half of one of the villa buildings for yourself.
 
Status: top tier
Property: Lindner Antwerp (FlyerTalk review)
Room booked: king with a suite upgrade award applied
Rate: 8.5K World of Hyatt points total for two nights
Received: king suite; 11am check-in; full breakfast.

Property: Lindner Prague (FlyerTalk review)
Room booked: king with a suite upgrade award applied
Rate: 23.5K World of Hyatt points total for five nights
Received: deluxe (or corner) king (award not honoured); full breakfast; voucher for two drinks at the bar.

Property: Hyatt Place Amsterdam Airport (FlyerTalk review)
Room booked: king no sofa bed
Rate: 5K World of Hyatt points for one night
Received: king high floor; voucher for one drink; handwritten, personalised welcome note from the front office team; small Dutch sweet; full breakfast; no charge for airport shuttle.

Property: Hyatt Regency Amsterdam (FlyerTalk review)
Room booked: king with a suite upgrade award applied
Rate: EUR198 for one night and 34K total for two nights
Received: email in advance of stay requesting arrival time and preferences; king suite; handwritten, personalised welcome note from the GM; small box of sweets; full breakfast; lounge access.

Property: Hyatt Place Krakow (FlyerTalk review)
Room booked: king no sofa bed.
Rate: 30K World of Hyatt points total for six nights
Received: king no sofa bed; handwritten, non-personalised welcome note; 700mL bottle of French Merlot; voucher for four drinks at the bar; full breakfast.

Property: Lindner Vienna (FlyerTalk review)
Room booked: wellness suite
Rate: ~EUR148 per night for four nights
Received: wellness suite; full breakfast.

Property: Grand Hyatt Kuala Lumpur (FlyerTalk review)
Room booked: king with a suite upgrade award applied
Rate: ~MYR620 per night for four nights
Received: email in advance of stay requesting arrival time and preferences; grand Twin Towers view suite; typed, personalised welcome note from the GM; box of chocolates; whole fruit plate; full breakfast.
 
Property: Park Hyatt Auckland, New Zealand
Tier: Globalist
Booked: Standard city view King 465NZD
Received: A huuuuge 2 bedroom suite with personalised welcome card and a bottle of Kiwi bubbly

Stayed here two times now and absolutely adore this property! From the outside, it’s hard to grasp how amazing this rather unassuming building is made in the inside. On my first trip, they upgraded me to a huge room which was bigger than the suites in most hotels but apparently wasn’t even a proper “suite”. Coming back recently to celebrate my partner’s 40th birthday, we were given an even bigger, proper suite and it was absolutely massive. All the rooms are modern while not overly plush and reflect the theme of sailing and the traditional Maori people very well, something that’s evident in the beautiful lobby and other parts of the hotel too. Staff was generally friendly and city is easily reachable via a pedestrian bridge but there are various food and entertainment options in the immediate vicinity as well.

Status recognition as a Hyatt Globalist was perfect, not only the upgrades but also the warm welcome, various in room amenities and also of course the free breakfast. Breakfast is a rather lavish affair though we noted the restaurant manager to be a bit aggressive to his hard working staff members which is always a bit off putting.

Finally the only real disappointment is the pool which simply doesn’t really work, seems like an afterthought which is a real shame: While I had beautiful views and afternoon sunshine on my terrace during the first stay (it would easily fit 20 people so way bigger than a “balcony”), the pool is on level 2 and faces the windy and shady side of the hotel. It has an infinity edge with views of the brewpub and the top of the ugly silos opposite of it. They’ve planted trees there so that you don’t have to see the brewpub and silos, hence the view from the infinity edge is… Trees! Awesome idea, must have been the same architect that designed the Hilton pool in Surfer’s Paradise which happens to sit in the shadow of its own hotel building all day.
 

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Status: top tier
Property: Hyatt Centric Melbourne
Room booked: king
Rate: $261 for one night
Received: advance email offering assistance and requesting arrival time; 11am check-in; king deluxe; full breakfast; waived credit card fee; typed, personalised welcome card and 750mL bottle of sparkling ... water; late check-out.

Status: top tier
Property: Hyatt Regency Perth
Room booked: king with a suite upgrade award applied
Rate: $615 total for three nights
Received: king executive suite; full breakfast; lounge access; waived parking charge, credit card guarantee, credit card surcharge and extra person charge for one breakfast.
 
I love that Centric in Melbourne. Maybe location not ideal but not a biggie with those trams everywhere. Otherwise- such a nice hotel, modern, stylish und service top.

Quite affordable usually too and good on Globalist recognition as well. One of my favourite Hyatts in Australia.
 
Property: Andaz Xintiandi, Shanghai, Mainland China
Tier: Globalist
Booked: 5 nights in Standard King and applied Globalist Suite Upgrade Award
Received: Big suite, mid-high floor and away from the construction site opposite of the hotel

What a lovely stay we had! Some of the reviews of this property that I’ve read on other forums are way too harsh. Yes, it shows its age a bit but not in a way that would be too severe (maybe with the exception of the pool- I’ll get to that later). What we loved about the property the most is that it’s well and truly an Andaz. Cool artwork in the public areas, upbeat music in the lobby area and overall a slightly younger and more fashionable crowd than what you’d find in your run of the mill quiet-piano-music beige toned carpets 5 Star hotel (try the Langham next door which oozes beige from afar). This was the perfect match for the Xintiandi neighbourhood which is very posh and stylish with plenty of overpriced fashion shops. Overall Check in was efficient and English well spoken enough though our check in lady had the worst BO I’ve ever encountered with any hotel staff, but there seems to be a severe lack of deo spray in China generally we’ve noticed.

We had applied a Globalist suit upgrade award and found it very well spent during our 5 night stay here. Yes, there are a few scuff marks on the floor boards but hey, nice wooden floor boards throughout which I’d always prefer over a rotten carpet. The bed was typical Andaz and so comfortable that we did never want to get up. Speaking of “typical Andaz”- I loved that this is one of the older Andaz properties that’s located in a fancy and cool area of town, has lots of cool artwork everywhere and is a bit understated in its luxury. It reminded me a lot of the Andaz in West Hollywood or London Liverpool Street which are both amongst my favourite hotels in the world. The newer Andaz properties, while still nice, tend to be a bit over-the-top luxury which is a bit more exchangeable in my views.

So, yes, very happy with this property, loved the cool colour lit bathroom (bedroom lights also colourful) with the open plan rain shower, the spacious separate work room and a very bizarre seperate corner of the room with an exercise bike within (!) which didn’t love so much as it’s a totally unnecessary gimmick and worst, the video screen of the bike runs 24/7 and adds some unwelcome light to the room at night. We noticed that you can’t even switch it off or at least pull the plug as the matter is somehow connected underneath the floor boards and can’t be reached- annoying! We also the Andaz-typical free minibar plus evening happy hour in the lobby bar which was a nice added benefit.

The location of the property is full of overpriced fashion and jewellery shops which itself is a bit boring but it seems to be the cool part of town with plenty of bars, restaurants and just fun and fashionable people to look at- we totally loved it. There’s also several Metro stations within walking distance and a DiDi over to the Bund is a short 10 or so minutes ride.

Biggest highlight must have been the breakfast buffet- such a huge choice and especially the local dishes were of amazingly high quality. You could get a whole selection of different noodle dishes, very tasty pan fried dumplings and all sorts of other things. Western selection included Eggs Benedict, omelette and even a carving station with baked ham. Both variety and quality was outstanding and staff very helpful and efficient- no problem if you don’t speak Mandarin, even some of the chefs spoke English!

And the biggest gripe- that would be the swimming pool. It feels old and not very hygienic: There was a government-issued pool hygiene sign by the wall indicating this pool is only tested as “Average” and it felt like that- the pool is essentially an infinity pool that constantly overflows but instead of flowing into some pretty pebbles or into a gutter, the water just sips onto the mouldy mats all around it. Yikes. We were also hassled into wearing an uncomfortable and annoying swimming cap even though I hardly have any hair and my partner wears hair really short. This has happened elsewhere in China too but we felt that generally, Chinese do not treat pools as a relaxing past time, rather as a sports venue of sorts. Very sterile, usually some tiger parents shouting at their kids to teach them swimming and that’s about it. Definitely not a place where one would want to relax and enjoy themselves which is a real shame.

We’ve stayed at a whole bunch of Hyatt properties across China and I will post reviews of those in due course!
 

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