Property: Hilton Vienna Danube Waterfront
Rate: 93.30 Euro (less taxes etc)
Date: December (4 days)
Booked: King Guest Room
Received: King Executive Waterfront Room
Elite treatment: So-so upgrade, usual water and not much else.
Nice looking hotel located a 15.00 Euro Uber fare from the city.
Room service was incorrect twice, first time staff just flat out didn't include part of the order and the second time took over an hour to bring spaghetti and a salad at which point we called them and asked where the food was to be told that "They had tried to deliver but no-one was in the room" which was a lie as we had been in the room all night.
You know it's going to be bad when there is a traffic light system in the elevator which tells you when should go down for breakfast if you want a "pleasant and relaxing meal": Green is 6:30am - 7:30am, Yellow is 7:30am - 8:30am and red is 8:30am - 10:30am. I was there at 9:45am and they weren't joking, it was shambolic, kids covering the entire waffle machine in batter, touching food and trying to cut bread unsupervised (sub primary school age kids I might add!).
Hotel staff weren't even bothering to refill the depleted bays with hot food which wasn't all that appetizing anyway. And if you think you're going to have breakfast in the exec lounge instead? Think again, continental breakfast only and it's full of the same idiots from the executive lounge described below.
This brings me to the Executive Lounge, which is actually quite nice and offers a good view of the city (when empty). I have never seen worse behavior in any lounge, parents dragging children through the service area, letting them use a huge bread knife to try and cut their own bread, touching food displays, smashing a bottle of juice all over the floor while attempting to remove from a fridge full of glass bottles amidst about 20 other adults and kids who obviously don't understand the concept of lining up. Staff just stood by and allowed the chaos to continue, we actually left the lounge and I wish I had taken a photo of the carnage.
Seriously, family holidays are a nice thing but if you're going to take little kids somewhere, don't be an inconsiderate piece of **** and let them run wild.
Pictures are of the lounge during the day.
3/10, will stay in another Hilton next time I'm in Vienna.
I'm there now. Never checked to see if an upgrade is processed early but you will always get an exec room there as a diamond. I have been upgraded to a suite once and that was for a one night stay. The longer the stay the less likely. Best way is to politely ask at check in. I didn't bother. Now they have digital key I check in through the app and request my digital key and never have to go to the check in counter.Yesterday I booked Hilton ADL for end-Feb for 4 nights.
- Standard King Room
I checked my reservation this morning, and now it says King Executive. I've never had an upgrade process this early at any Hiltons before (it's usually 24-48 hours prior to arrival). Is this standard? Do I have a chance at a suite upgrade on check in?
Just found the timing of the upgrade strange, that's all ..
Has anyone else had this before?
Yes, honour bar or purchases in my experience at Santa Clara (California), Seattle, Toronto and Quebec city. No lounge at Anaheim or that I can remember/was given access to in downtown Manhattan/WTC.Property: Hilton LAX
Is there another Hilton anywhere that requires drink purchases in the Exec Lounge?
[mod hat]Property: Hilton Osaka
Rate: Flash sale + amex Cash back $434 per night
Booked: Twin executive suite 9 nights
Received: twin suite 6 nights, presidential suite 3 nights
Executive lounge level 3offered higher quality breakfast compared to level 2.
We were upgraded to the presidential suite after a security issue, the story is so freaky it could have from a japanese horror movie.
My friend(1M) and his wife(1F) left our room to go to family mart to buy some snacks (fried chicken and the boiled stuff) for everyone(total of 7 kids 6 adults) They returned to our room and stayed for roughly just over an hour. When it was time for everyone to leave 1M opened the door and saw this really pale Japanese lady wearing a long blue coat, long boots and a stick umbrella standing right infront of our door. She was close enough as though she was about to knock.
Since everyone was trying to get out of the room, he had to step aside as the woman wouldnt move. He was asking her if she was looking for someone and if we were too loud but she didnt respond so he called me out to ask if i knew this lady. At this point in time we had 4 adults and 5 kids in the hallway,i was by our room door, she had moved a little to the right so no longer directly infront of my door. I asked her if we were being too loud and she did not respond and her face had no expression, i looked at my friends like "WTF??" And everyone just left and i promptly closed the door.
This **** didn't sit right with me and we were chatting in our WhatsApp group and 1M and 1F had told me they were they saw her get out of the lift when they were going down to family mart. And when they came back up she was still in the lift area, they didn't see her follow them to our room but its quite obvious she did.
TThe prompted me to immediately call downstairs and i spoke to the duty manager, asked if there were any noise complaints.. she said there wasnt any. I asked her to check her security footage for outside our door between 9.55-10.05pm ( when my friends were leaving) and to tell me who it was.. after around an hour i get a call from her and she told me the timeline.
8.37pm strange lady(SL) enters front lobby and heads directly to the 31st floor. Cant tell where she is as they only have a camera facing the hallway and not the lift area on each floor
8.39pm 1M and 1F is seen leaving our room
8.42pm 1M and 1F is seen leaving front lobby
8.46pm SL is seen at front lobby doorway
8.49pm SL returns to lobby lift area
8.57pm 1M and 1F is seen entering front lobby
8.59pm 1M and 1F is seen at our door and you can just see the SL entering into camera view of the hallway
9.01pm SL is seen infront of our door, facing it and close to it.
She is standing in the same spot until our friends leave our room.
SL stands in hallway watching my friends go to lift area
SL then walks to lift area
SL is seen leaving front lobby
I forget the timeframe of when she leaves the hotel but this whole situation was freaky. I asked The duty manager to see the footage, denied to privacy reasons, but she said she can show me printouts asked if i wanted to go down or she can come to my room.. guess which i chose?
My friends all came to our floor to see the print outs.. freaky. I wanted to keep it all but she said i can't, negotiated and said I wantd to show the kids so they know what she looked like.
I requested to move rooms so that i was closer to my friends room which was the presidential suite. Moved the next day because my kids were finally asleep as it was around midnight by that time.
Room was great. Had a spa and sauna. Also the complimentary water was VOSS water!
What was the milestone???Property: Conrad Centennial Singapore
Date: January 2020 -- 2 nights
Booked: Base room
Received: Centennial Suite 27th floor.
Benefits: Several waters, bowl of fruit, chocolates, newspapers, turn down service, full breakfast in Oscars (all standard), plus a bottle of red wine and plate of layer cake (in recognition of milestone stay). Plus a lovely hand-written note from Michelle, followed up with a genuinely warm greeting when we met
Arrived around midnight - online check-in showed upgrade to Exec room but only 3 choices so left it. When handed room key saw 2701 so knew I’d received an even better upgrade. As I didn’t do online check-in my passport was required. Was advised that a pre-authorisation payment would be taken.
No concern with accessing level 31 lounge. Was well ‘policed’. All day drinks still available but only beer and wine. Sparkling still available for breakfast. Spirits and sparkling 6 to 8pm. Only one night but I felt the evening service was a fraction poorer - eg seafood salad bowl was not replenished. Better variety though, including hot items.
Oscars crowded for breakfast as usual but staff great and many recognised me from previous stays and were wonderful. Same for some of the Exec lounge team.
Spa the Refinery amenity delivered on request. Good stay. Back again soon.
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Nice, I thought that Hotel Collection is not eligible to earn hotel loyalty points?I also got an unexpectedly huge number of Honors points in my account by the next morning. It ended up being base plus 80% Gold bonus (expected) plus 2000 points for Points Unlimited promo (about which I'd forgotten) plus another 5000 points for some infrequent-stayer incentive I didn't know was still running.
I had thought I would, since it's a rack rate paid direct to the hotel and my FHR bookings have earned points, but then I read something at PointHacks that suggested that I wouldn't (specifically, different from FHR). And that bummed me out, because part of the point of booking this at the Hilton was to refresh the expiry on my large existing point balance.Nice, I thought that Hotel Collection is not eligible to earn hotel loyalty points?