How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[serfty]

They had a coffee machime at the Cairns DT last month - did my double strength long blacks ok.

 

[jackthomas]

Property : Hilton Brisbane
Room Booked: Twin Deluxe
Room Received: Twin Executive Room
Status: Gold

 

[Buzzard]

Property: HADL
Booked: Guestroom
Received: Queen Junior Suite
Status: Diamond
Was informed at checkin that those who do online checkin get priority upgrades. Glad I did the online.

 

[kyle]

Property : Hilton Brisbane
Room Booked: King Deluxe
Room Received: King Executive Room
Status: Gold
Date: Nov 2015

Had continental breakfast in the lounge. Not a big offering, but nice, friendly staff.

 

[Sbv72]

Thanks for the tip Buzzard. I am there next Sunday.

 

[clazman]

I currently have no status with Hilton, just checked into the Parmelia Hilton in Perth and got a free upgrade to a suite and bottle of champagne. Thanks PH made my day

 

[drross]

I currently have no status with Hilton, just checked into the Parmelia Hilton in Perth and got a free upgrade to a suite and bottle of champagne. Thanks PH made my day

congrats clazman..though rather unusual without status

 

[Moopere]

I currently have no status with Hilton, just checked into the Parmelia Hilton in Perth and got a free upgrade to a suite and bottle of champagne. Thanks PH made my day

Are you by chance a previous long standing customer who by happenstance just doesn’t have status right now? If not, and you're a blue this is indeed an extraordinary upgrade enjoy!

 

[k_sheep]

Has anyone had an issue with hotels trying to charge for the second guest as a gold? I've gotten into an email thread with a hotel for an upcoming stay who keep insisting that they will charge me an extra 22 euros for the second guest. At this point I don't want to rock the boat, but maybe take it up with Hhonors when the stay is complete.

 

[Sbv72]

I had a an e-mail exchange with Hilton Coylumbridge who disputed the spouse status free. I resorted to quoting and screen shotting T&C before they came back at me that the rate I booked included dinner and spouse stays free didn't apply. Happy to pay £6 extra for 4 x 3 course meals

 

[Deleted member 29185]

Has anyone had an issue with hotels trying to charge for the second guest as a gold? I've gotten into an email thread with a hotel for an upcoming stay who keep insisting that they will charge me an extra 22 euros for the second guest. At this point I don't want to rock the boat, but maybe take it up with Hhonors when the stay is complete.

As stated by Sbv72, the 2nd guest stays free is only a stay using existing bedding. Check the rate you booked as if it's a bed and breakfast or similar rate that includes extra, then they may ask for additional payment to cover the extra inclusions.

 

[jackthomas]

Hilton SYD
Status: Gold
Room booked: King Deluxe Room
Room Received: King Relaxation Room

 

[Buzzard]

Further to my post #5383, at turndown our room (1509) was given a mini makeover. More towels, more comp water, toiletries replaced, bins emptied. Could not be happier with the service. Was told at breakfast that there would be a coffee tax but let's wait and see.
This is also the first Hilton I have stayed at that had sparkling wine (St James) at breakfast.

 

[drross]

Further to my post #5383, at turndown our room (1509) was given a mini makeover. More towels, more comp water, toiletries replaced, bins emptied. Could not be happier with the service. Was told at breakfast that there would be a coffee tax but let's wait and see.
This is also the first Hilton I have stayed at that had sparkling wine (St James) at breakfast.

were the bubbles in the lounge or downstairs??

 

[Aeolus]

were the bubbles in the lounge or downstairs??

It's at the new cafe downstairs.

 

[blackcat20]

Further to my post #5383, at turndown our room (1509) was given a mini makeover. More towels, more comp water, toiletries replaced, bins emptied. Could not be happier with the service. Was told at breakfast that there would be a coffee tax but let's wait and see.
This is also the first Hilton I have stayed at that had sparkling wine (St James) at breakfast.

We may have kicked off with a glass before the most recent wine tour

 

[Buzzard]

were the bubbles in the lounge or downstairs??

Downstairs in the restaurant

 

[Geoff1978]

Hilton ADL
Status: Diamond
Room booked: Double Room, Cheapest Gov't Rate
Room Received: King Executive Corner Room, 18th Floor

 

[Deleted member 29185]

Hilton CNS

 

[jackthomas]

Hilton CNS

View attachment 59727

May I ask if this was for a special occasion or just a welcome gift? Looks great!! I had a bottle of the same sparkling wine waiting for me last week in BNE, along with a birthday card addressed to me...(My birthday is in June, so not sure what happened there...)