How can Qantas International find new revenues.

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browski

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One of the many, very sad examples of current management strategies is how Qantas is only trying to increase profit by reducing cost.

There appears no willingness or strategy in place at all to increase QFis revenues; there is only a plan to decrease cost. Could anyone recommend a revenue generation strategy that might save QFi from becoming a cautionary tale.

Is it possible that Qantas could actually provide a better service and then charge more for it?
Are they flying the correct routes? Should they fly more routes? Should they just improve morale and maybe try be nicer people (and nicer to their people)?

Should they re-launch their brand?
Anything, anyone?
 
Is it possible that Qantas could actually provide a better service and then charge more for it?

Ah no - they are charging more than the competiton and the travelling public are voting with thier wallet. People just want the cheapest way to get from point A to point B - they would love to charge more but the more you charge, the less likely people will fly with you. Price is KING.
 
How about they charge for:

  • Row 4
  • Exit Rows
  • Meals
  • Checked baggage
 
One of the many, very sad examples of current management strategies is how Qantas is only trying to increase profit by reducing cost.

There appears no willingness or strategy in place at all to increase QFis revenues; there is only a plan to decrease cost. Could anyone recommend a revenue generation strategy that might save QFi from becoming a cautionary tale.

Is it possible that Qantas could actually provide a better service and then charge more for it?
Are they flying the correct routes? Should they fly more routes? Should they just improve morale and maybe try be nicer people (and nicer to their people)?

Should they re-launch their brand?
Anything, anyone?

Although there is significant chatter about -why- QFi is losing money and what could be done, if we're to believe QF management its currently bleeding $4M a week (I think this was the number). A horrible horrible result if true. I can well imagine a form a free-fall panic in the boardroom of the QFi arm of QF.

Its not an unreasonable strategy (in my view) in the first instance to try really hard to stop the bleeding by stabilizing the suffering department. Cut and hack away and find a revenue neutral base from which to regroup. Remember, right now, they don't even know if this branch of the company can be saved, so you won't get a lot of traction with the decision makers and bean counters on spending money to make money at this point. Stop the losses, reduce all aspects of operations that don't make money but, at the same time, try as hard as you can to not cut away too much good flesh with the gangrene.

Once stabilized, if thats even possible at this point, then your question really comes into its own. Now that we're at least neutral, and hopefully cashflow positive, how do we grow the business?

The first question that must be asked is if QF management, and ultimately shareholders, feel there is really much of a profit prospective in international operations with the current world situation. Its no good looking backwards at how things used to be, company strategy makers always need to come ot grips with the market as it is today and try to project what may happen in the future. It may well be, that with so many prominent yet struggling airlines alreayd in this space, that codesharing arrangments would be the more profitable move.

As a passenger I know codesharing very often drives me up the wall, but reinventing and reinvigurating an international airline without significant seed money and patience (from shareholders) just might not be viable at the moment.

Elsewhere on AFF someone suggested that QF proper, not JQ or other affiliated brands, may reduce operations to become not much more than a feeder to Asia where PAX will pick up onwards flights to the world with partners, affiliates or others.

[EDIT: Oh, and a comment on charging more.

I don't believe personally that price is the only factor. I have no problem paying what it costs to get a certain level of service. However, I am brand agnostic. This means I will hunt value where value is to be found and pay accordingly (value is not equal to cheap by the way)

Simply: I won't pay QF pricing to get JQ service. Happy to pay CX pricing to get CX service though.]
 
Simply: I won't pay QF pricing to get JQ service. Happy to pay CX pricing to get CX service though.

I think that's it. It's not about increasing revenue, it's about providing a product and service people are willing to pay a premium for. Sadly, with someone at the top who is solely focused on the bottom line and a market that bases everything on the short term, turning QFi around with a proper strategy that's focused on the long term isn't going to happen.
 
Ah no - they are charging more than the competiton and the travelling public are voting with thier wallet. People just want the cheapest way to get from point A to point B - they would love to charge more but the more you charge, the less likely people will fly with you. Price is KING.

Price is not king, if it was the only resturants would be McDonalds (or other similar fast food places), hotels would all be dorm style (no 5 star) and there would be no such thing as a non-LCC...

The thing that is king is value. (There is a massive difference between price and value). People would be willing to pay more, if they felt they where getting value. But when QFi do a 10 flight on a non-AVOD equiped aircraft, or consider it acceptable to fly aircraft which looks very dated, or have public spats with it's employees (which delay flights at random), this does not give an impression of value to the general public.
 
(sounds like i work for qantas - i dont!)

but isn't this what QF Premium Asia (Q Red) is all about.
Assuming a SIN basing, im guessing flights to
Jakarta, Manila, Taipei, Mumbai, New Delhi, bunch of Chinese cities, maybe Seoul
and am willing to wager, over time (and I daresay this is what the union fight is most about)
Perth, Adelaide, Darwin, Brisbane.

Allows QF/Q Red to pretty much get the Australian business traveler wherever they want to go on the one airline group within Asia, and hopefully with minimal connection times, as well as pick up business from SQ/others,
all at a cost base that is competitive to SQ.
This alone I think would pick up business that is otherwise going to SQ/MH/CX etc just for the connections.

Same story with the revised flights to Dallas and Santiago -- all about connecting to AA and LAN...

Also think there has been some big investment in QF Intl over recent years, albeit very needed....
10+ A380s
767s replaced by A330s with 767s shifted to domestic duties
new 738s across the Tasman
new first class lounges.

that said
the refurb of the 747s has taken way too long since first announced
the domestic 767s are truly shocking - does an in focus projector with a new bulb really cost that much!
 
How about they charge for:
  • Row 4
  • Exit Rows
  • Meals
  • Checked baggage

And rocket planes... we need rocket planes to get from point A to B quicker, therefore more flights per day!

Rocket planes I tell you!

Im off to meet a Leprechaun and tell him about rocket planes......
 
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Ah no - they are charging more than the competiton and the travelling public are voting with thier wallet. People just want the cheapest way to get from point A to point B - they would love to charge more but the more you charge, the less likely people will fly with you. Price is KING.

I think this is very true for the VAST majority of travellers these days. Same as in any other field of retail sales. Every Tom Dick and Harry have internet access and there are a myriad of price-comparison online tools for everything from airfares to toasters.


And Qantas simply cannot compete on an even footing with companies with lower wages, etc. to provide the same product.


As per my comment in another thread, I still valiantly (?) support Qantas because I spend a lot of time overseas, get homesick, and what I love about Qantas so very very much is that I can be in Africa or South America, but as soon as I jump into one of their planes I feel like I am home. Sort of like their aircraft are little embassies.

But that only works for me. To the average person booking a one off overseas fling, that does not work.

To me the ONLY way for QFi do keep making a buck internationally is by playing the patriotic card, as much as that concept may irk some.

Last comment, this forum is full of people that bag Qantas and appear to patronise other airlines. They may have valid personal reasons for doing so, but at the end of the day their failure to use QFi is what is killing the airline.
 
I think this is very true for the VAST majority of travellers these days. Same as in any other field of retail sales. Every Tom Dick and Harry have internet access and there are a myriad of price-comparison online tools for everything from airfares to toasters.


And Qantas simply cannot compete on an even footing with companies with lower wages, etc. to provide the same product.


As per my comment in another thread, I still valiantly (?) support Qantas because I spend a lot of time overseas, get homesick, and what I love about Qantas so very very much is that I can be in Africa or South America, but as soon as I jump into one of their planes I feel like I am home. Sort of like their aircraft are little embassies.

But that only works for me. To the average person booking a one off overseas fling, that does not work.

To me the ONLY way for QFi do keep making a buck internationally is by playing the patriotic card, as much as that concept may irk some.

Last comment, this forum is full of people that bag Qantas and appear to patronise other airlines. They may have valid personal reasons for doing so, but at the end of the day their failure to use QFi is what is killing the airline.

No, some people having to pay 2.5k extra 2-3 times per year for a J seat and inferior product is killing the airline.
 
Profit is purely revenue minus costs. At the moment, the management is only looking at cutting costs, and while doing so, have reduced destinations, not increased capacity, or compete with a premium product that attracts more $ from pax. It's pretty much in an endless spiral where you cut costs, then you lose revenue, which lowers profit, which prompts further cost cuts, which lose more revenue, which... you get the idea. It'll just keep going until the company goes bankrupt.

To look at the damages that have been done already - some years ago, pax would pay more just to fly on Qantas. These days, pax wouldn't fly Qantas even if it costs less.
 
Profit is purely revenue minus costs. At the moment, the management is only looking at cutting costs, and while doing so, have reduced destinations, not increased capacity, or compete with a premium product that attracts more $ from pax. It's pretty much in an endless spiral where you cut costs, then you lose revenue, which lowers profit, which prompts further cost cuts, which lose more revenue, which... you get the idea. It'll just keep going until the company goes bankrupt.

To look at the damages that have been done already - some years ago, pax would pay more just to fly on Qantas. These days, pax wouldn't fly Qantas even if it costs less.

It's not quite as simple as that.

Costs are only one factor.

Your argument only holds true in an inelastic market with full capacity.

Some customers may be satisfied staying with QF at the current price for the current product.
If they increase price and product - some may stay.
But others will probably just leave if price increases (and competitive products exist that meet their needs at a lower cost).

Qantas nowadays operates in a deregulated global marketplace where business and leisure travelers have multiple choices over a growing number of routes.

Domestically, for example, Qantas still maintains a competitive advantage over VA in several arenas, but VA will no doubt make some inroads there.

IMHO I doubt there are sufficient high-value pax who will pay "whatever the price" for a premium service.

This is evidenced by the removal of First Class over a sustained period over the majority of routes - those premium pax simply don't exist in sufficient numbers.

QF has no option but to cut costs.

Their choices in how they do so, will no doubt be more easily judged with the benefit of hindsight.
 
This is evidenced by the removal of First Class over a sustained period over the majority of routes - those premium pax simply don't exist in sufficient numbers.

I'm really not sure about this. Whilst it seems QF is reading the market this way, other airlines, and not only middle eastern ones, are pumping premium class travel to levels of opulence one could barely imagine even 10 years ago.

I think the value market is possibly stronger than ever it was, even given the recent GFC. Cashed up folks looking to spend that money (business + leisure) but they are not fools and will choose the best _value_ they can find.
 
(sounds like i work for qantas - i dont!)

but isn't this what QF Premium Asia (Q Red) is all about.
Assuming a SIN basing, im guessing flights to
Jakarta, Manila, Taipei, Mumbai, New Delhi, bunch of Chinese cities, maybe Seoul
and am willing to wager, over time (and I daresay this is what the union fight is most about)
Perth, Adelaide, Darwin, Brisbane.

no over time about it. Already announced that q red will fly Asia to Oz
 
I'm really not sure about this. Whilst it seems QF is reading the market this way, other airlines, and not only middle eastern ones, are pumping premium class travel to levels of opulence one could barely imagine even 10 years ago.

I think the value market is possibly stronger than ever it was, even given the recent GFC. Cashed up folks looking to spend that money (business + leisure) but they are not fools and will choose the best _value_ they can find.

Other airlines are irrelevant. Different routes, different market.

If First class was viable, QF wouldn't have scrapped it.

It's not (for them, on their routes, with their market), so they've wound it back.

They've improved their int J product so that they can charge as much as the market allows, and they do that well.
 
I'm really not sure about this. Whilst it seems QF is reading the market this way, other airlines, and not only middle eastern ones, are pumping premium class travel to levels of opulence one could barely imagine even 10 years ago.

I think the value market is possibly stronger than ever it was, even given the recent GFC. Cashed up folks looking to spend that money (business + leisure) but they are not fools and will choose the best _value_ they can find.

This sort of bucks the belief that price is king...

There are three distinct types of buyer, the person you are describing is the "Luxury Shopper", those are people who will buy something regardless of cost. Often what motivates them to buy is the exclusive factor.

What QF should be aiming for is the "Value Shopper". These are people who look for good value, they are happy to pay beyond budget prices if they think they are getting something more in return. These are the people who QF could do quite well off if they cornered that side of the market, as most airlines (and most companies for that matter) are right now ignoring that middle ground. They are all trying to compete on price (for the "Budget Shopper") or luxery items (Such as the F Suites for the "Luxury Shopper") and they forget that there is a very large middle ground who doesn't have the money to spend on F or J flights (even Y+ would be a stretch), but they do have the money to spend more on a Y seat than a LCC would offer, but they need to have a good carrot to get people to come to the party.

B767's with projectors which vaguely cast shadows on the screen is not a good carrot for getting people to part with their hard earned, whilst the A380 certainly does go along way towards being an incentive, it's only used on a few routes. Whilst I realise that QF's plans had been thrown into disarray thanks in part due to the A380 delays and the B787 delays, that's no excuss for letting your current product look old and dated, especially if you want to charge premium prices. Basically give the planes a proper cabin refresh, make the service consistant regardless of the route or plane type, and people will come regardless of price.
 
I'm really not sure about this. Whilst it seems QF is reading the market this way, other airlines, and not only middle eastern ones, are pumping premium class travel to levels of opulence one could barely imagine even 10 years ago.

I think the value market is possibly stronger than ever it was, even given the recent GFC. Cashed up folks looking to spend that money (business + leisure) but they are not fools and will choose the best _value_ they can find.

Well yes but the Middle Eastern carriers are generally cheaper than QF and in my experience as good or better so I can't see how QF can possibly charge any more.
 
Well yes but the Middle Eastern carriers are generally cheaper than QF and in my experience as good or better so I can't see how QF can possibly charge any more.
Looking at Y fares from SIN, QF sometimes has sales down to around $800SGD ($640AUD) return to MEL/SYD/BNE. Even at that price, we see O9 in its availability throughout the entire sales period for most flights. After which, the sales is extended, with which O9 stays there again for the entire sales period for most flights again. It seems to me that either they have the whole Y cabin at sales price, or they might as well just shut up the shop here. Basically, I see SQ taking all the pax who would pay extra for better services, while value travelers have options from middle eastern carriers to MEL/BNE, and budget pax just wait out for the JQ sales.
 
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