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Hotels.com Voucher

Craig O'Brien

Intern
Joined
Aug 26, 2016
Messages
55
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My Map
HI All

Just want to post about my experience with Hotels.com and getting a refund/voucher
Anyway I booked a hotel in Kyoto in early March, at that stage I was still expecting to be able to travel to japan, of course over the next few weeks, everything changed of course.
I went to their website and cancelled my booking, expecting to do a credit card reversal, anyway because it was a non-refundable the bank couldn't help..

I kept visiting hotels.com web site and they said they are only assisting people whose booking was due in 72 hours. So I waited until 72 hours before my booking would have started which was 20th May (Booking for 23rd May). I noticed that they no longer had the “please only call if your booking is within 72 hours” on their website. Anyway I called and it was answered probably within 2 minutes (nothing like qantas) the agent looked at my booking, said I am eligible for a voucher, which I thought was better than nothing, and that it would take 7 days and I will get an email.

So I waited the 7 business days, but received nothing. So I called again, got though quick again, and spoke to an agent who said the same thing but that it might take 4 weeks now. That was 2 week ago, and I haven't got any email, or there is no voucher in the system

So my question is has anyone had any success getting a voucher from hotels.com.
 

p--and--t

Established Member
Joined
Sep 28, 2008
Messages
2,522
Qantas
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Virgin
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I posted my experience here. To some extent what you can press for depends on the hotel chain's policy.

 

Craig O'Brien

Intern
Joined
Aug 26, 2016
Messages
55
Flights
My Map
Well I called up yesterday about my voucher, the agent checked and said that on the 29th June, it was moved to another department and that it them might be 4 more weeks.. Talk about business passing the buck when it comes to refunds/credits. I didn't bother arguing cause whats the point.. So I have a reminder to call in another few weeks..
I am almost tempted to do an insurance claim. but who knows if this will work...
 

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