Not being 100 percent sure if the flight I was onto Manila was going ahead, or not because of the volclano activity, I decided to book my hotel in Manila while I was in the lounge in Sydney, good plan that worked.
Imagine my surprise when I booked the hotel using "Points and Pay" that there was an additional charge for "Tax recovery and Service Fees" amounting to $33.60, which of course I am thinking goes to Expedia.com, being the hotel website that is linked to the Qantas hotels website, I stand corrected if I am wrong there, no problems.
Whilst I was looking for a hotel in Melbourne a few weeks back I googled my favourite hotel to make a booking and bang up it come, so made the booking, once again it was a last minute thing so I was happy to get it for a good price, or so I thought. When the reservation was confirmed there was also this "Tax recovery and Service Fees" charge once again to the tune of $33.60, although through a different website operating out of the United States, but bearing the name of the said hotel. Now having a gutful of being ripped off I did a search and found the details of the booking site, together with their phone number, so onto Skype I went and gave them a call, I won't go into the details of how the conversation went and the reason I put forward for the booking made in error, being mindful how to put my case across without any profanity or abuse, but I did get the booking cancelled and a new booking made minus the "Tax recovery and Service Fees".
When I raised my concerns with the hotel management in Melbourne, they simples said "Nothing to do with us, next time give us a call direct".
So there ya go folks, with the current Trivago thing going on, and now my experience with the Qantas hotel site, say goodbye to online hotel bookings.
The End++
Imagine my surprise when I booked the hotel using "Points and Pay" that there was an additional charge for "Tax recovery and Service Fees" amounting to $33.60, which of course I am thinking goes to Expedia.com, being the hotel website that is linked to the Qantas hotels website, I stand corrected if I am wrong there, no problems.
Whilst I was looking for a hotel in Melbourne a few weeks back I googled my favourite hotel to make a booking and bang up it come, so made the booking, once again it was a last minute thing so I was happy to get it for a good price, or so I thought. When the reservation was confirmed there was also this "Tax recovery and Service Fees" charge once again to the tune of $33.60, although through a different website operating out of the United States, but bearing the name of the said hotel. Now having a gutful of being ripped off I did a search and found the details of the booking site, together with their phone number, so onto Skype I went and gave them a call, I won't go into the details of how the conversation went and the reason I put forward for the booking made in error, being mindful how to put my case across without any profanity or abuse, but I did get the booking cancelled and a new booking made minus the "Tax recovery and Service Fees".
When I raised my concerns with the hotel management in Melbourne, they simples said "Nothing to do with us, next time give us a call direct".
So there ya go folks, with the current Trivago thing going on, and now my experience with the Qantas hotel site, say goodbye to online hotel bookings.
The End++