HHonors partner benefit for Velocity Gold and Platinum

[GCC]

It seems from reading a few different threads including this one http://www.australianfrequentflyer....hhonors-gold-diamond-velocity-gold-32478.html that velocity elite members are having issues getting their partner benefit with Hilton Honors.

My case is not as extreme as some others. I opted in to HH gold on 19/3/2014 and this is not yet reflected in my account.

However I have had the same unsatisfactory and unhelpful customer service as others which basically consists of a Velocity CSA saying "we cant do anything about that you need to speak to Hilton" and Hilton Honors saying "we cant update your account until Velocity send us the request."

I have already cancelled one Hilton booking as I wasn't HH Gold as planned. I have stays coming up on 5/5 and 8/5 and will be cancelling them too and going with another hotel if the HH Gold status doesn't get processed by then.

 

[Bundy Bear]

Same here for me; I did a status match 2 years ago and it came through in about 1 week, this one is taking a lot longer.

Maybe the Velocity AFF rep could take a look to make sure that the details were sent.

 

[Caversham04]

Same here for me; I did a status match 2 years ago and it came through in about 1 week, this one is taking a lot longer.

Maybe the Velocity AFF rep could take a look to make sure that the details were sent.

I sent a PM to the VFF rep and she has promised to look into the issue I've had; nearly 2 months of waiting so far....... I also flagged that it was clear from the thread that there was a broader issue that Velocity needed to address.....

 

[Spacetravel]

I also messaged the rep. Not expecting a reply until next Tuesday due to the long weekend. Hopefully they can sort something out.

 

[Dan_]

I signed up to HH when i made VA SG and my account instantly went to Gold. I haven't received my card yet, but it has only been about 6 weeks.

 

[Spacetravel]

Ok I just called Velocity Plat line who said they would escalate with hhonors themselves. Looks like I might be getting somewhere finally.

 

[Caversham04]

Ok I just called Velocity Plat line who said they would escalate with hhonors themselves. Looks like I might be getting somewhere finally.

Any luck? No change in my HHonors status yet, and I've been waiting since Feb.....

 

[AMC747]

This is OT but related. I'm currently HH Gold and have the option of taking the HH Diamond offer up due to VA WP. Question is, if I maintain HH Gold for say, 10 months, and then take up the Diamond offer (knowing it will take them 2 months to register it) will I then get HH Diamond for 12 months or just the remaining portion of the WP year - which would be less obviously? Anyone else been in this situation?

 

[deejo77]

It takes longer then 2 months i think i just hit the 3 mth wait.....and yes VA couldn't care less and hilton send you back to VA.....as a last resort i might contact the representative on here but not holding my breath

 

[quokka77]

interested to hear how you go and what expiry you get. I have not activated this yet.

 

[robd]

It takes longer then 2 months i think i just hit the 3 mth wait.....and yes VA couldn't care less and hilton send you back to VA.....as a last resort i might contact the representative on here but not holding my breath

I waited the obligatory 20+ business days for my HH Diamond status and then contacted the VFF rep who got it all sorted for me within a couple of days.

 

[yohy?!]

I've waited a few weeks for mine to activate before posting on FB then calling VA, they said it should be done by next week although I'm not holding out a lot of hope

 

[Moopere]

This is OT but related. I'm currently HH Gold and have the option of taking the HH Diamond offer up due to VA WP. Question is, if I maintain HH Gold for say, 10 months, and then take up the Diamond offer (knowing it will take them 2 months to register it) will I then get HH Diamond for 12 months or just the remaining portion of the WP year - which would be less obviously? Anyone else been in this situation?

I am of the understanding that you can't use the offer if you already have status with HH, its the main reason I waited until April when last years HH Gold ran out, then waited further until late May with plenty of bother as per other posters on this thread until the new status actually came through.

Having said that, and assuming you wait until April 2016, and further assuming that you are still a VA WP at that time, my expectation, based upon what has happened for me, is that you would gain Diamond for the remainder of 2016 (somewhere between 6-9 months depending of how quickly you get the status coming through), _all_ of 2017 and further up till the end of March 2018.

By timing things exactly right you could, theoretically at least, gain HH status for 23 months and 29 days as status change with HH includes the remainder of the current calendar year + the next year through to end of March the following year again.

 

[Mac502]

You can definitely take up the offer even if you already have status.

 

[Quaffer]

Like robd (post #11 above), I waited 20+ business days for nothing to happen, then contacted VFF, who took my details and within a couple of days my HH status has been upgraded

 

[robd]

I am of the understanding that you can't use the offer if you already have status with HH, its the main reason I waited until April when last years HH Gold ran out, then waited further until late May with plenty of bother as per other posters on this thread until the new status actually came through.

Having said that, and assuming you wait until April 2016, and further assuming that you are still a VA WP at that time, my expectation, based upon what has happened for me, is that you would gain Diamond for the remainder of 2016 (somewhere between 6-9 months depending of how quickly you get the status coming through), _all_ of 2017 and further up till the end of March 2018.

By timing things exactly right you could, theoretically at least, gain HH status for 23 months and 29 days as status change with HH includes the remainder of the current calendar year + the next year through to end of March the following year again.

I went from VA WP/HH Diamond, then dropped to VA SG/opted in again HH Gold, then back up to VA WP/and opted in again as HH Diamond. YMMV.

 

[TomVexille]

Like robd (post #11 above), I waited 20+ business days for nothing to happen, then contacted VFF, who took my details and within a couple of days my HH status has been upgraded

It's been 27 business days now, I contacted VFF Friday so hopefully it updates this week.

 

[CJEMNMAC]

It's been 27 business days now, I contacted VFF Friday so hopefully it updates this week.

TomVexille.. Did this get resolved after contacting VFF ?

its only been 13 days for me ( I know it's early ) but in another week or so I feel I will need to start the follow up like everyone else.

This whole time wasting business of following up is very very poor

 

[Virgin Bart]

I've waited since April......

 

[TomVexille]

TomVexille.. Did this get resolved after contacting VFF ?

its only been 13 days for me ( I know it's early ) but in another week or so I feel I will need to start the follow up like everyone else.

This whole time wasting business of following up is very very poor

To their credit it did the following Tuesday IIRC.