Wondering if any one has hints on how to get insurance company to provide tangible accommodation and a new flight home after a period of hospitalisation for an adult travelling alone.. Insurer seems to have lots of words but no tangible outcomes. We know that appropriate documentation has been forwarded to company. Hospital have been most cooperative but hands are tied until company sorts out next steps in repatriation process. Event occurred in Italian city . We have reciprocal Health agreement with Italy. Numerous phone calls have no tangible response. DFAT have been most helpful to patient. is there an Insurance Ombudsman? Thanks for your help.