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Newbie
- Joined
- Oct 14, 2010
- Posts
- 5
My husband and I flew to Canberra from Melbourne for Easter 2010 to visit family. Our return flight on 6th April, was delayed, and delayed, and delayed. Eventually instead of 21.25 it might be 1.00 am the following day. But it may not.
We decided because of my husband's heart problems and also family in Bangkok emergencies that we should stay the night with family in Canberra.
Would Tiger allow this?
No problems at all.
And they would give us $160 credit, to our credit card which we had paid by.
I enquired if I needed some sort of paperwork.
NO - it would go straight back to your credit card.
After many emails, letters, phone calls phone calls phone calls phone calls - and it is now 14 October 2010 - still nothing
We found out when we flew home the night of 7th April that there had been a bomb scare, so the flight from Adelaide via Brisbane, via Canberra had to be checked and rechecked - so we don't actually know if a flight went early on 7th April.
But we cannot get the offered refund.
I am wondering if anyone can assist us.
Since telephoning gets us nowhere
We decided because of my husband's heart problems and also family in Bangkok emergencies that we should stay the night with family in Canberra.
Would Tiger allow this?
No problems at all.
And they would give us $160 credit, to our credit card which we had paid by.
I enquired if I needed some sort of paperwork.
NO - it would go straight back to your credit card.
After many emails, letters, phone calls phone calls phone calls phone calls - and it is now 14 October 2010 - still nothing
We found out when we flew home the night of 7th April that there had been a bomb scare, so the flight from Adelaide via Brisbane, via Canberra had to be checked and rechecked - so we don't actually know if a flight went early on 7th April.
But we cannot get the offered refund.
I am wondering if anyone can assist us.
Since telephoning gets us nowhere