Help me get a refund from Tiger Airways

[[email protected]]

My husband and I flew to Canberra from Melbourne for Easter 2010 to visit family. Our return flight on 6th April, was delayed, and delayed, and delayed. Eventually instead of 21.25 it might be 1.00 am the following day. But it may not.
We decided because of my husband's heart problems and also family in Bangkok emergencies that we should stay the night with family in Canberra.
Would Tiger allow this?
No problems at all.
And they would give us $160 credit, to our credit card which we had paid by.
I enquired if I needed some sort of paperwork.
NO - it would go straight back to your credit card.
After many emails, letters, phone calls phone calls phone calls phone calls - and it is now 14 October 2010 - still nothing
We found out when we flew home the night of 7th April that there had been a bomb scare, so the flight from Adelaide via Brisbane, via Canberra had to be checked and rechecked - so we don't actually know if a flight went early on 7th April.
But we cannot get the offered refund.
I am wondering if anyone can assist us.
Since telephoning gets us nowhere

 

[markis10]

Hi there, and welcome. Sadly your question is about a situation we have seen before and some guidance/avenues for escalation points can be found here:

http://www.australianfrequentflyer....estions/tiger-refund-how-long-must-24406.html

Contacting your credit provider may be the most efficient or ring Tiger:

Their HQ contact details are:

Phone: 03 9330 3188 | Fax: 03 9330 3288

 

[[email protected]]

Have rung them many many times - and same answer - it has gone to head office and trying to find the girl who told me i would get the refund.
No paper work from her even though I asked.
I have witnesses on the telephone when I was speaking to her - but they are my family - so dont imagine Tiger would listen to them.
I did ask the girl's name - but promptly forgot it.
BUT my daughter-in-law used to work for Virgin - who sub-let their staff to Tiger - and she said to keep trying - they are hoping you will "go away".

 

[markis10]

Put a dispute in with your credit provider then, it will be quicker and you can rest easy knowing that not only did you not go away, you have cost them money because they will still have to pay the transaction fee and the more disputes they get the higher their card fees go.

 

[straitman]

I second the comments from markis10 and would have done so by now.

 

[Mundi]

A long shot but did you get a ticket number on your query or any reference number?

 

[kamchatsky]

Put a dispute in with your credit provider then, it will be quicker and you can rest easy knowing that not only did you not go away, you have cost them money because they will still have to pay the transaction fee and the more disputes they get the higher their card fees go.

+1 on this also

 

[burmans]

+1 on this also

Absolutely, you haven't been provided with the service you paid for. All your credit provider will ask is if you have lodged complaint with the merchant to attenpt to resolve (which you have), lodge complaint with them.

 

[Sprucegoose]

Again a salient lesson yet again on the LCC's. It's more than getting what you paid for, it's about ethical treatment.

Bomb scare! The last guy who was treated poorly?

Cheers spruce